Dell Precision Intel Graphics Driver Installer Takes Long to Launch

Under the following system configuration situation, the Intel Graphics Driver version 31.0.101.5382 installer(Intel-UHD-GraphicsDriver_Y85G9_WIN64_31.0.101.5382_A08.exe) takes a long time from clicking the INSTALL to the following Begin installation appearing under Windows 11 OS.

• The Security Intelligence version of Windows OS Virus & threat protection is 1.405.355.0

You can check the version of Virus & Threat Protection: Open settings → Click Privacy & security → Click Windows Security → Click Virus & Threat Protection → Click Protection updates.

(Figure 1 - Windows Security)

Affected Platforms:

• Precision 7780
• Precision 7680
• Precision 7770
• Precision 7670

Windows Virus & threat prototyping takes to time to scan the newly added parts in graphic install the new version_1.415.102.0 and newer versions can resolve the issue.

To solve this issue, you can follow the below two options to update the Security Intelligence version to 1.415.102.0 or above versions.

Option 1 - Update Virus & threat protection version in system settings:

1. Open Settings
2. On the left plane, click Privacy & security
3. Click Windows Security
4. Then click Virus & threat protection
5. Click Protection updates

   

   (Figure 2 - Windows Security)

6. Click Check for updates and wait for the update to complete

   

   (Figure 3 - Windows Security)

Option 2 - Windows Update:

1. Open Settings
2. Then click Windows Update
3. Click Check for updates and wait for the update to complete

   

   (Figure 4 - Windows Update)

Follow your L2 escalation path to your TL if the customer is not happy with the resolution as a Customer Experience (CE) failure.

If the issue continues, then follow your escalation path through your L2/QL to the L3/REC team - as dictated by the system's warranty.

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