Data Domain: DS600 or FS240 | Unable to add storage or create Filesystem

Summary: The Data Domain Operating System (DDOS) version required to run DS600 or FS240 storage enclosures is 7.13.x or later.

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Symptoms

If the system is running a DDOS version older than 7.13.x, then the DS600 or FS240 encounters any or all the following symptoms:
  • Unable to add disk enclosure or pack from DS600 or FS240 storage enclosure.
  • Unable to create or expand Filesystem to use the new storage
  • Output from # enclosure show topology shows ' Error retrieving information':
sysadmin@someDD# enclosure show topology
Error retrieving information (**** No paths found within the system.)

Cause

DS600 or FS240 enclosures are not supported on DDOS versions older than 7.13.

Resolution

Upgrade to a supported version of DDOS, and then add the new storage enclosures.

Note: If a new enclosure is attached AFTER DDOS upgrade, then it is good practice to ensure the Head Unit (Controller) is rebooted. This ensures that Firmware is leveled on the attached storage.



 

Additional Information

7.13.0 Release Notes highlight the Support of DS600 & FS240 as a 'New Feature' - here.

New Features 

Affected Products

Data Domain, Data Domain

Products

Data Protection, Data Backup & Protection Storage
Article Properties
Article Number: 000228371
Article Type: Solution
Last Modified: 10 Oct 2024
Version:  1
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