IDPA: Data Domain is not accessible with SSH using ACM, AVE, or directly with Putty

Summary: After IDPA Upgrade to 2.7.7, the DD is not accessible with ssh from ACM or with direct putty.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The DD is pingable from the ACM, but unable to ssh. DD UI was accessible.
Separate putty to the DD gets disconnected immediately with a network error alert on display.


 screenshot of error when trying to ssh to DD  
 

Cause

The ssh was disabled on the data domain.

Resolution

  • Log in to the Data Domain web console as sysadmin user
  • Navigate to Administration > Access > Administration Access 
  • Select the SSH checkbox and Click CONFIGURE

  • Disable and enable the ssh service.
  • Verify the ssh to Data domain from the ACM putty.
  • We could log in to DD now

 

If the issue persists, engage the Support Team.

Article Properties
Article Number: 000250885
Article Type: Solution
Last Modified: 03 Feb 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.