How to Identify the Software Serial ID for PowerFlex to Open a Service Request
Summary: The "Software Serial ID" or "SWID" (usually starts wit ELMSIO....) is used to open Service Request for PowerFlex, and to start software renewal process. If the Software Serial ID is not available, you can also create cases using the "System Serial number" (usually starts with "ELMVX....) ...
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Instructions
Where to locate the SWID In PowerFlex version 3.X:
Presentation Server> Settings (gear icon) > License Information > SWID
Where to locate the SWID In PowerFlex version 4.X:
PowerFlex Manager> Settings > Licenses Management> PowerFlex License> Production License> PowerFlex SWID
Where to locate the ELMVX In PowerFlex version 3.X:
PowerFlex Manager> Settings > Virtual Appliance > Alert Connector
Where to locate the ELMVX In PowerFlex version 4.X:
PowerFlex Manager> Settings > Events and alerts> Notification Policies > SupportAssist
Affected Products
PowerFlex rack, PowerFlex custom node, ScaleIO, PowerFlex SoftwareArticle Properties
Article Number: 000294556
Article Type: How To
Last Modified: 31 Mar 2025
Version: 1
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