XPS 14 9440 Laptop Battery is Not Detected or Does Not Charge

Summary: The following article provides information about a battery detection and charge issues on the XPS 14 9440 laptop.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

XPS 14 9440 laptop cannot detect its battery, or it does not charge

 

The following battery issues are seen on the XPS 14 9440 laptop:

  • The laptop is not detecting the laptop battery. It does not list any battery information in the laptop's BIOS, and it does not charge.
  • The laptop is detecting the laptop battery, but it does not charge after connecting the AC adapter to the laptop.

Cause

There is an issue with the laptop's BIOS.

Resolution

Note: Administrator rights are required to make any operating system changes or update any software.

Updating to Dell XPS 14 9440 System BIOS version 1.17.0, or later on the laptop resolves the issue. See the instructions in the following link to download and install the XPS_14_9440_1.17.0.exe update file:


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Affected Products

XPS 14 9440
Article Properties
Article Number: 000346125
Article Type: Solution
Last Modified: 13 Nov 2025
Version:  3
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