PowerStore: Health Check detects 4PortCard Incorrectly Set to (fru_is_not_in_use)

Summary: In certain scenarios on a PowerStore 500T appliance, the Back End Ports (BEPorts) of 4PortCards may incorrectly have no associated internal netdevice objects after upgrading to PowerStoreOS 4.1.x. An appliance with this issue may encounter rolling panics when the 4PortCard is replaced. This system health check detects if the issue is present on 500T appliances running PowerStoreOS version 4.1.x. ...

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Symptoms

The system will raise alert 0x03700103 with the message "4-port card state is incorrect."

error screen

PowerStore also has a System Health Check (SHC) which will display "Found net devices for FE ports of 4 port card" message from PowerStore Manager:

PowerStore Manager

 

This SHC can also be run from the PowerStore Service Container CLI:

[BSC:cyc@ABCD123-A ~]$ svc_health_check run -rhc four_port_iom_state_check
Name                               Location  Status     Description
Four Port IOM/IOPM State check     node_a    Failed     Found net devices for FE ports of 4 port card. (KB#000347815)
  
  
SUMMARY Status: Failed
   Passed:      0
   Failed:      1
   Total:       1

Cause

If a PowerStore 500T was deployed on PowerStore version 2.0, or if a 4PortCard was added to a system already running version 4.1, the system may fail to create the necessary netdevice objects. Once the appliance is running PowerStore version 4.1, the FRU state of the 4PortCard may be incorrectly set to not_in_use.

If the card is replaced while in this state, PowerStore System Manager (SYM) may not handle the transition correctly, potentially triggering rolling node panics and resulting in Data Unavailability (DU) events.  Reference KB 000342081

Resolution

This issue is resolved in PowerStore version 4.2.0.0.  We also target to release a fix to this issue in PowerStore version 4.1.0.2

Additional Information

KB 000214752 - PowerStore: Landing Page for In Market (off-release) System Health Checks is a public facing KB with a listing of all the health checks. 

 

Affected Products

PowerStore 500T
Article Properties
Article Number: 000347815
Article Type: Solution
Last Modified: 05 Sep 2025
Version:  3
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