PowerStore: CloudIQ status in UI dashboard shows connection pending

Summary: PowerStore: CloudIQ status in the UI dashboard shows connection pending.

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Symptoms

System health shows connection pending as shown below.
System Health in UI showing connection pending message

Cause

When a system is first connected to CloudIQ or upgraded to PowerStoreOS version 4.0.x while connected to CloudIQ, it receives a health score.
If support assist is not enabled prior to the upgrade, then the health score will not be displayed in the dashboard.
By design, the system will not send the request to CloudIQ for a health score once support assist is enabled after the upgrade.

Resolution

An integrated service script is required to connect to CloudIQ and receive the score.
Log in as service using SSH and run

 svc_modify_autodownload -hs


This may take up to 10 minutes or more to connect and receive the score.
 
Once it is run, the job can be monitored under monitor > jobs.
Examples of the job running and completed are shown below. 
job details in UI showing starting of command svc_modify_autodownload -hs
job details in UI showing completion of command svc_modify_autodownload -hs

Once complete the score should show under the dashboard as shown below.

System Health in UI showing no issues
 

Affected Products

CloudIQ, PowerStore, PowerStoreOS
Article Properties
Article Number: 000227411
Article Type: Solution
Last Modified: 29 Jul 2025
Version:  4
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