CloudIQ: CloudIQ Collector is showing with a status of "Missing" on gateway
Riepilogo: The CloudIQ Collector shows with a "Status" of "Missing" on its gateway.
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Sintomi
The CloudIQ Collector shows with a "Status" of "Missing" on its gateway.
The "Gateway to Asset" status (the CloudIQ Collector to gateway) connection is showing with a broken connection.
Causa
The gateway is listening on port 22. The CloudIQ Collector does not use port 22, it only uses port 9443 (bi-directionally) for communication with the gateway.
Risoluzione
As the CloudIQ Collector does not use port 22, while the gateway is still listening for traffic using port 22 coming from the CloudIQ Collector, the gateway always marks a properly and successfully connected CloudIQ Collector as "Missing" and the "Gateway to Asset" status connection with a broken connection. This is expected behavior and nothing to be concerned with.
Prodotti interessati
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Numero articolo: 000081983
Tipo di articolo: Solution
Ultima modifica: 09 mar 2023
Versione: 3
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