BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE Error on a Dell Encryption Endpoints

Riepilogo: Dell Encryption Enterprise and Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO and SESSION3_INITIALIZATION_FAILURE errors can be resolved by following these instructions.

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Sintomi

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Server Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

An endpoint protected with Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Enterprise Personal (formerly Dell Data Protection | Personal Edition) may display an error of:

  • BAD_SYSTEM_CONFIG_INFO (stop code 0x00000074) after modification or tampering of system32 files or hardware checksums
  • SESSION3_INITIALIZATION_FAILURE (stop code 0x0000006f) after modification or tampering of the Windows registry

Causa

These errors are a byproduct of Dell Encryption Enterprise or Dell Encryption Personal protecting the endpoint from unauthorized tampering.

Risoluzione

BAD_SYSTEM_CONFIG_INFO or SESSION3_INITIALIZATION_FAILURE occur during boot as either a:

Windows Error Message

CMG Shield Error Message

Note: The error may look slightly different on your endpoint.

If the checksums or registry modifications were intentional, then a local security administrator (LSA) recovery can be performed to resolve the blue or black screen. For more information about the recovery process, reference How to Run The Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle.

Prodotti interessati

Dell Encryption
Proprietà dell'articolo
Numero articolo: 000126735
Tipo di articolo: Solution
Ultima modifica: 30 lug 2026
Versione:  12
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.