How to Get Support for Dell Command Intel vPro Out of Band

Riepilogo: This article covers how to obtain support for Dell Command | Intel vPro Out of Band.

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Istruzioni

Affected Products:

  • Dell Command | Intel vPro Out of Band

Affected Operating Systems:

  • Windows Server 2011
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows Server 2019 Essentials

Dell Command | Intel vPro Out of Band for Windows Server 2011/2012/2012 R2/2016/2019 Essentials is an easy-to-use application that provides an out-of-band management solution. The application allows you to remotely manage client computers regardless of the computer power state.

Self-Help Options

Most technical information can be found by referencing the:

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your client (not server) Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. Confirm your model and Service Tag, and click Next.

Confirm your model and service tag
Figure 4: (English Only) Confirm your model and service tag

  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select Contact option
Figure 6: (English Only) Select contact option

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing Items.

Select Missing Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000189148) when contacting technical support.

Prodotti interessati

Dell Command | Intel vPro Out of Band
Proprietà dell'articolo
Numero articolo: 000189148
Tipo di articolo: How To
Ultima modifica: 13 giu 2024
Versione:  16
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.