CloudIQ: How To Add or Remove A User From CloudIQ

A user cannot be added or removed from the CloudIQ User Interface (UI). A user's CloudIQ access is based on their registered Dell EMC user account profile (email).

In order to add a user to CloudIQ (from the customer perspective), the user must have an active, fully enabled Dell EMC support account previously registered. The user should then have hierarchy access to site IDs within their company’s domain.

To remove a user from CloudIQ (from the customer’s perspective): 
If the user (email address) will no longer be contacting Dell EMC Support for any reasons using the specific email, as if the user was no longer employed at the company domain, then the user must have their online account deactivated. This is done by an existing Company Administrator. Details on how to locate a Company Administrator and manage contacts are found in KB article 183704: Company Administration - View and Manage Sites & Contacts.  

If a company administrator is not available or an issue is faced with dell.com/support, contact Customer Support to open a case for the Advanced Services team who can help resolve dell.com/support account issues. 

To contact Dell EMC Technical Support:

1. Use the Contact Us option at https://www.dell.com/support/incidents-online/en-us/contactus/dynamic.
2. Contact Administrative Support at https://www.dell.com/support/incidents-online/en-us/contactus/adm-support.
3. Call our Software Support Center at 800-782-4362 and speak with a Customer Support Technician (CST) to open a ticket. The CST group handles all customer inquiries (directs calls to software teams, team members, answers basic overall company questions if possible, and opens SRs for customers). The line is covered 24/7.