Dell Security Management Server Virtual failure during upgrade

Affected Product:

• Dell Security Management Server Virtual
• Dell Data Protection | Virtual Edition

Not Applicable

During an upgrade of Dell Security Management Server Virtual you may see a failure indicating to call support similar to this:

Figure 1: (English Only) Dell Security Management Server Virtual failure

The user receives a second error indicating to contact your System Administrator:

Figure 2: (English Only) Update installation failed message

To proceed with the update, ensure that there are no uncommitted policies in the Dell Security Management Server Virtual.

For information about committing a policy, reference How To Modify Policies on the Dell Data Protection Server.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.