Dell Docks Do Not Function Correctly when Connected to Precision Workstations
Summary: Customers may report intermittent issues with no display on external monitors and no LAN functionality when using a Dell dual connector dock.
Acest articol se aplică pentru
Acest articol nu se aplică pentru
Acest articol nu este legat de un produs specific.
Acest articol nu acoperă toate versiunile de produs existente.
Symptoms
Affected Platforms:
- Precision 7670
- Precision 7770
- Precision 7680
- Precision 7780
Affected Products:
- Dell Performance Dock - WD19DCS
- Dell Performance Dock - WD19DC
Steps to re-create:
- The host computer BIOS setting Power - USB Wake Support- Wake on Dell USB-C Dock is set as ON.
- No external power (AC adapter barrel or type-C) has been connected to the host computer for at least two hours.
- Connect an external monitor to the dock WD19DCS or WD19DC (a single external monitor or multiple monitors connected to the dock through HDMI, DP, or Type-C DP port).
- Power on the computer with the Dock is connected to left side (two Thunderbolt4 with USB Type-C ports).
Figure 1: (English Only) Precision 7780 left view
Figure 2: (English Only) Connecting the external displays
Cause
Not Applicable
Resolution
Updating the BIOS to the following versions prevent this issue from occurring:
- Precision 7680 and Precision 7780 BIOS: 1.12.1 or later
- Precision 7670 and Precision 7770 BIOS: 1.21.1 or later
Produse afectate
Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Precision 7670, Precision 7680, Precision 7770, Precision 7780Proprietăți articol
Article Number: 000225065
Article Type: Solution
Ultima modificare: 16 Apr 2025
Version: 5
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.