TPM Must Be Cleared Before Using A Deployment Task Sequence

Summary: How to Disable Trusted Platform Module Auto provisioning.

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.

Symptoms

TPM for BitLocker

Deployment task sequences (such as Dell Client Configuration Toolkit (CCTK)) that attempt to prepare the TPM for BitLocker during deployment fails if the TPM ownership has already been taken. This is most often seen in systems that were previously deployed and are being reimaged to be sent out to new users.

Cause

The TPM must be cleared manually in the BIOS or in the Operating System (OS) before running the task sequence. If the TPM is cleared from within the OS and the system is running Windows 10, the TPM auto provisioning must be disabled or Windows will immediately take ownership again.

Resolution

The steps below can be followed to disable auto provisioning.

  1. Click Start and type PowerShell in the search box.
  2. Right-click PowerShell (x86) and select Run as admin.
  3. Type the following PowerShell command Disable-TpmAutoProvisioning and press Enter.
  4. Confirm the result AutoProvisioning: Disabled

    AutoProvisioning: Disabled PowerShell setting
    AutoProvisioning Disabled PowerShell Setting
     
  5. Click Start and type tpm.msc in the search box, then press Enter.
  6. In the right-side Actions pane, select Clear TPM.
  7. Reboot and press F12 to proceed with clearing when prompted.
Proprietăți articol
Article Number: 000143337
Article Type: Solution
Ultima modificare: 18 aug. 2025
Version:  4
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.