DPE Provider UI 플러그인에서 오류 표시: TypeError: e.error.json is not a function

API 요청 시간 초과, 비즈니스에 미치는 영향: DPE가 완전히 오프라인, DPE를 사용하여 가상 머신을 백업 또는 복원할 수 없음, 운영 체제: 기타

/var/log/vcp/srv/vcp-server.log 아래의 VPA에서 다음 오류가 표시될 수 있습니다.

2021-02-10 14:25:08,885 [Avamar Update] ERROR (VcUpdateContext.java:73) - BAD backup appliance: bf9b3f09-49b4-46e4-8ac1-57eb2528e5de name: bg-example-av-com -- 01101: Connection refused
2021-02-10 14:25:08,888 [Avamar Update] ERROR (VcUpdateWorker.java:1541) - Update to Avamar encountered an error. Will retry later.
2021-02-10 14:25:08,903 [Avamar Update] INFO  (RestTemplateFactory.java:125) - GET https://bg-example.av.net:8443/vcp-ba-ads-ws/BackupServer
2021-02-10 14:25:08,905 [Avamar Update] ERROR (RestTemplateFactory.java:249) - Connection Refused: org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://bg-example-2.av.net:8443/vcp-ba-ads-ws/BackupServer": Connect to bg-example-2.av.net:8443 [bg-dfw.mgmt.cloudconnect.net/10.0.1.6] failed: Connection refused (Connection refused); nested exception is
.
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2021-02-10 14:25:28,034 [Avamar Update] ERROR (RestTemplateFactory.java:249) - Connection Refused: org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://bg-example.av.net:8443/vcp-ba-ads-ws/BackupServer": Connect to bg-example.av.net:8443 [bg-example.av.net/10.0.1.7] failed: Connection refused (Connection refused); nested exception is org.apache.http.conn.HttpHostConnectException: Connect to bg-example.av.net:8443 [bg-example.av.net/10.0.1.7] failed: Connection refused (Connection refused)

VCP-MANAGER Service log on VPA at /var/log/vcp/vcp-manager.log may show the following error:

2021-02-16 03:47:48,167 [AMQP listener 2] ERROR (VcpBaseMessageHandler.java:156) - HTTP 400 : com.emc.vcp.service.exceptions.URLServiceException: 02202: Application not found.
2021-02-16 03:47:58,732 [AMQP listener 1] ERROR (VcpBaseMessageHandler.java:156) - HTTP 400 : com.emc.vcp.service.exceptions.URLServiceException: 02202: Application not found.
2021-02-16 03:47:58,838 [AMQP listener 5] ERROR (VcpBaseMessageHandler.java:156) - HTTP 400 : com.emc.vcp.service.exceptions.URLServiceException: 02202: Application not found.
2021-02-16 03:48:42,035 [AMQP listener 9] ERROR (VcpBaseMessageHandler.java:156) - HTTP 400 : com.emc.vcp.service.exceptions.URLServiceException: 02202: Application not found.
2021-02-16 03:48:42,121 [AMQP listener 8] ERROR (VcpBaseMessageHandler.java:156) - HTTP 400 : com.emc.vcp.service.exceptions.URLServiceException: 02202: Application not found.
2021-02-16 03:54:05,039 [AMQP listener 3] ERROR (VcpBaseMessageHandler.java:156) - HTTP 500 : com.emc.vcp.service.exceptions.AdsClientException: 11002 : Error in browsing backup:
2021-02-16 03:54:06,590 [AMQP listener 8] ERROR (VcpBaseMessageHandler.java:156) - HTTP 500 : com.emc.vcp.service.exceptions.AdsClientException: 11002 : Error in browsing backup:
2021-02-16 03:54:16,278 [AMQP listener 5] ERROR (VcpBaseMessageHandler.java:156) - HTTP 502 : com.emc.vcp.service.exceptions.AdsClientException: 02105: User is not authorized to access this Resource.
2021-02-16 03:54:16,593 [AMQP listener 6] ERROR (VcpBaseMessageHandler.java:156) - HTTP 502 : com.emc.vcp.service.exceptions.AdsClientException: 02105: User is not authorized to access this Resource.
com.emc.vcp.service.exceptions.AdsClientException: 02105: User is not authorized to access this Resource


서비스 상태를 확인하면 서비스에서 작동하여 실행중인 것으로 표시됩니다.

vcp-cli bg status(VPA에서 백업 게이트웨이 서비스 상태 확인)
vcp-cli srv status(VPA에서 SRV/Cell 서비스 상태 확인)
systemctl status vcp-manager.service (VPA에서 VCP-MANAGER 서비스 상태 확인)

참고: VCP 19.4에서 문제가 확인되었습니다.

현재 알 수 없음

1. VPA VM에 연결되는 SSH를 엽니다.

2. vcp-manager 서비스를 재시작합니다.
systemctl restart  vcp-manager.service

3. 서비스가 실행 중인지 확인합니다.
systemctl status vcp-manager.service

4. srv-cell service를 재시작합니다.
vcp-cli srv stop --password <MASTERPASS> <Cell-Instance-name>
vcp-cli srv start --password <MASTERPASS> <Cell-Instance-name>

5. 서비스가 실행 중인지 확인합니다.
vcp-cli srv status

6. BG 서비스를 재시작합니다.
vcp-cli bg stop --password <MASTERPASS>  <BG-Instance-name>
vcp-cli bg stop --password <MASTERPASS>  <BG-Instance-name>

7. 서비스가 실행 중인지 확인합니다.
vcp-cli bg status

8. DPE Provider UI를 다시 열고 Data Protection 탭에 올바른 정보가 채워지고 백업 게이트웨이가 올바른 버전을 보고하는지 확인합니다.