Order Support

Need Support with an Order? We are Here to Help!

Dell Technologies is making it easier than ever to get the help you need. Discover how you can quickly access the best support options, including direct engagement with our Customer Care agents, whenever you need assistance with an order.

• Ask Your Virtual Assistant

When available on your page¹, our Virtual Assistant is here to help you with all your order-related questions and concerns. With a few clicks, you can get immediate support with questions about order status, documents (invoices, packing slips), order holds and cancellations, missing, wrong and damaged, and more. If you need further assistance, our Virtual Assistant will guide you to submit a request, and a Customer Care agent will contact you to help resolve your issue. 

Watch The Video Tutorial (00:00:46)

To access closed captions (subtitles) in your preferred language, simply click the CC icon located on the video player.

• Check Your Order Status Page

Select your experience:

• In the United States only: View the experience on US Premier pages, excluding US Federal, Channel, and Global Portal pages.
• For all other countries: View the experience on Premier pages globally, including US Federal and Channel pages. 
• Global Portal (Global Procurement): View the experience on the Global Portal pages
• No Dell Premier account: See how to get post-order support

Get the best order support on US Premier pages (excluding US Federal, Channel, and Global Portal pages)

You can track your order and receive assistance at your convenience.

Watch the Video (00:01:20)

• Access the "Order Status" page from your Premier home page
• Simply select an order and click "Get Help" from the "More" drop-down menu.

• Select the issue type from the list provided

• Based on the selected topic, we provide a series of support options. If you need additional support, please call a Customer Care agent for assistance. Alternatively, you can directly submit a request. Complete the required fields and submit the form. Once submitted, a Customer Care agent will promptly contact you.

Interested to learn more? Click here to discover all the features available on your Order History page (United States only, excluding US Federal, Channel pages, and Global Portal).

Get the best order support on all other Premier pages globally, including US Federal and Channel pages.

You can track your order and receive assistance anytime.

Watch the Video (00:01:18)

• Access the Order Status page from your Premier home page
• Select an order from the order status list and click the new "Contact Support" Icon

• Select the issue type from the list provided.

• Based on the selected topic, we will provide a series of support options. If you need additional support, please call a Customer Care agent for assistance. Alternatively, you can directly submit a request. Complete the required fields and submit the form. Once submitted, a Customer Care agent will promptly contact you.

Interested to learn more? Click here to discover all the features available on your Order Status page.

Global Portal (Global Procurement)

If you have a Global Portal page, you can track your order and receive assistance anytime.

• Access the Order Status page from your Global Portal home page
• Locate your order in the order status list and click the order number

• Explore the post-order options available in the "Actions" section. Select 'Contact Customer Support' if you need further assistance.

• Select the issue type from the list provided.

• Based on the selected topic, we will provide a series of support options. If you need additional support, please call a Customer Care agent for assistance. Alternatively, you can directly submit a request. Complete the required fields and submit the form. Once submitted, a Customer Care agent will promptly contact you.

No Dell Premier Account: See how to get post-order support

If you do not have a Premier account, go to www.dell.com/orders and enter an order number or Dell Purchase ID. You can also sign up using the email address or phone number you used for your purchase. You will be able to access your 'Orders' page to view the best support options and connect with our Customer Care agents if you need assistance with an order.

If you are interested to getting a Dell Premier account, go to this page to learn more. 

Notes

Capabilities may vary by country or region and assigned Premier user roles.

1- The Virtual Assistant is available on select Premier pages in the United States (excluding US Federal) and in the United Kingdom, France, Canada, and Brazil.

Coming later to other countries. Roadmaps and timelines are subject to change.

The Virtual Assistant is not available for Dell Technologies Partners and not available on Global Portal Stores.