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SupportAssist OS Recovery Tools Fail to Install Using SupportAssist

摘要: Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.

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文章內容


症狀

SupportAssist OS Recovery Tools fail to install.

原因

Not applicable

解析度

SupportAssist OS Recovery Tool

While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer.

Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of SupportAssist.

The following steps can be used as a resolution to this issue.

  1. Download the latest version of SupportAssist.
  2. Reboot your computer.
  3. Open the "Dell SupportAssist for Home PCs" application.
  4. Click Start now (Figure 1 [English only]) on the SupportAssist User Interface (UI).
    Start now prompt
    Figure 1: Start now prompt
  5. SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update (Figure 2) under the "Get drivers & downloads" tile.
    Update button under Get drivers & downloads
    Figure 2: Update button under Get drivers & downloads
  6. Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.
  7. It now installs successfully.

If you have further questions about this article, contact Dell Technical Support.

其他資訊

文章屬性


受影響的產品

SupportAssist for Home PCs, SupportAssist OS Recovery

上次發佈日期

21 2月 2024

版本

10

文章類型

Solution