OpenManage Enterprise 4.0.x User's Guide

Run and download diagnostic reports

Run diagnostics reports to resolve an issue or share with the technical support team. Running a report automatically restarts a server.

1. On the device details screen, from the Troubleshoot drop-down menu, select Run Diagnostics.
2. In the Remote Diagnostic Type dialog box, from the Remote Diagnostic Type drop-down menu, select one of the following to generate a report.
   • Express: A smaller report that completes quickly.
   • Extended: An average report that completes at a nominal pace.
   • Long Run: An in-depth report that completes slowly.

   NOTE:See the Dell white paper on Remotely Running Automated Diagnostics Using WS-Man and RACADM Commands technical white paper .
3. To generate the Diagnostics report now, select Run Now.
4. Click OK. When prompted, click YES.
   CAUTION:Running a Diagnostics report automatically restarts the server.
   A job is created and displayed on the Jobs screen. To view information about the job, click View Details in the right pane. See View job lists. The job status is also displayed in the Recent Activity section. After the job is successfully run, the status of the job is indicated as Diagnostic Completed, and the Download link is displayed in the Recent Activity section.
5. To download the report, click the Download link, and then download the <Servicetag-jobid>.txt Diagnostics report file.
   Else, click Troubleshoot > Download Diagnostics Report, and then download the file.
6. In the Download Remote Diagnostics Files dialog box, click the .txt file link, and then download the report.
7. Click OK.