OpenManage Enterprise 4.0.x User's Guide

Managing device warranty

Display the warranty statuses of all the devices in your scope that are monitored.

You must have necessary role-based user privileges and scope-based operational access to the devices, as described in Role and scope-based access. An administrator with access to all device groups sees the warranty details of all the devices. A device manager only sees the warranty details of the devices in their scope.

You can view and update the warranty of a device in three ways:

• Click Devices to select a device from the list.
• Click the View details button on the right, and select Warranty.
• Click Devices, select a Name from the device list, and click Warranty.
• Click Monitor > Warranty.

You can also export selected or all data to an Excel sheet for statistical and analytical purposes.

The Warranty screen displays the:

• Status of the warranty according to the settings that the administrator sets in Manage warranty settings.
  • This icon means that the warranty has expired.
  • This icon means that the warranty is approaching expiration.
  • This icon means that the warranty is active.
• Service Tag
• Device Model
• Device Type
• Warranty State:
  • Initial: The warranty that is provided with the purchase of OpenManage Enterprise.
  • Extended: The warranty is extended because the initial warranty duration is expired.
• Service Level Description lists the Service Level Agreement (SLA) associated with the device warranty.
• Days Remaining: The number of days left for the warranty to expire. You can set the days before which you get an alert. See Manage warranty settings.

OpenManage Enterprise provides a system-defined report about the warranties that expire in the next 30 days. To see the report, click Monitor > Reports > Warranties Expiring in Next 30 days. Click Run, and see Run reports for more information.

To filter the data displayed in the table, click Advanced Filters, and see The OpenManage Enterprise GUI for more information.

Warranty status of all the discovered devices is collected automatically once a week by a system-defined Warranty job. You can also manually initiate the Warranty job by clicking Refresh Warranty in the upper-right corner.

To export all or selected warranty data, click Export, and see Export data for more information.