PowerProtect Data Manager 19.13 Microsoft Exchange Server User Guide

Register the PowerProtect agent service to a different server address on Windows

The PowerProtect agent service is registered to a particular PowerProtect Data Manager server during the agent installation by the installer. If needed, you can register the agent service to a different PowerProtect Data Manager server address. If there are multiple agents installed on a host, all agents will be re-registered to the new PowerProtect server.

The agent service can only be registered to a single PowerProtect Data Manager server.

On Windows, perform the following steps to register the agent service to a different server address.

1. Decommission the host from PowerProtect Data Manager:
   1. In the PowerProtect Data Manager UI, select Infrastructure > Asset Sources.

      The Asset Sources window appears.

   2. Select the Exchange Server Host tab.
   3. Select the agent hostname and click Delete. At the confirmation prompt, click Yes.

      You can monitor the progress of the asset source deletion from the Jobs > System Jobs window.

2. Delete the <agent_service_installation_location>\ssl folder and <agent_service_installation_location>\dbs\v1\objects.db.

3. Change the PowerProtect Data Manager server address by running the agent installer and selecting the Change option. Change the PowerProtect Data Manager server address on the Configure Installation Options page.

4. Verify the agent registration status:

   1. In the PowerProtect Data Manager UI, select Infrastructure > Application Agents.

   2. In the Application Agents window, select the entry that contains the agent hostname and ensure that the status is Registered.

5. To perform asset discovery for the agent:

   1. In the PowerProtect Data Manager UI, select Infrastructure > Asset Sources.

      The Asset Sources window appears.

   2. Select the Exchange Server Host tab.

   3. Select the agent hostname and click Discover. At the confirmation prompt, click Yes.

      When you select Infrastructure > Assets, the Assets window displays the discovered assets.