You can navigate
in the SupportAssist dashboard and click the Settings drop-down menu, to open the SupportAssist Collection Settings.You can store the copies of collections performed by SupportAssist
in to a directory. You must click the Set Archive Directory button to set the location.
Identification Information
You can include the identification information in data sent by clicking
the drop-down menu and select any of the following options:
No
Yes
Email Notifications
You can select the preference to receive email notifications when
a new support case is opened or a new SupportAssist collection is
uploaded. From the Receive Email Notifications drop-down menu, select any of the following:
Yes
No
You can also select the language preference also.
The available languages are:
English
German
French
Japanese
Spanish
Simplified Chinese
Automatic Collection
By default, the automatic collection feature is enabled. To disable
this feature, use the drop-down menu:
Enable
Disable
You can also specify or set the time for scheduled collection
by selecting any of the following options from the Schedule
automatic collections drop-down menu:
Weekly
Monthly
Quarterly
Never
You can also set the automatic collection as
recurring.
To view the ProSupport Plus Recommendations report,
select Yes from the Send ProSupport
Plus Recommendations Report drop-down menu.
After setting the preferences, click Apply to save the changes.
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