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Dell PowerEdge R720 and R720xd Owner's Manual

Troubleshooting An Internal USB Key

  • CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Enter the System Setup and ensure that the USB key port is enabled on the Integrated Devices screen.
  2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  3. Open the system.
  4. Locate the USB key and reseat it.
  5. Close the system.
  6. Turn on the system and attached peripherals and check if the USB key is functioning.
  7. If the problem is not resolved, repeat step 2 and step 3.
  8. Insert a different USB key that you know works properly.
  9. Close the system.

If the problem is not resolved, see Getting Help.

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