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Dell PowerEdge R720 and R720xd Owner's Manual

Troubleshooting An Optical Drive

  • CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Try using a different CD or DVD.
  2. Enter the System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled.
  3. Run the appropriate diagnostic test.
  4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  5. Open the system.
  6. Remove the front bezel.
  7. Ensure that the interface cable is securely connected to the optical drive and to the controller.
  8. Ensure that a power cable is properly connected to the drive.
  9. Close the system.

If the problem is not resolved, see Getting Help.

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