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Dell Storage Center SCv2000 and SCv2020 Storage System Deployment Guide

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Troubleshooting Storage Controllers

To troubleshoot storage controllers :

  1. Check the status of the storage controller using the Dell Storage Client .
  2. Check the pins and reseat the storage controller .
    1. Remove the storage controller .
    2. Verify that the pins on the storage system backplane and the storage controller are not bent.
    3. Reinstall the storage controller .
  3. Determine the status of the storage controller link status indicators. If the indicators are not green, check the cables.
    1. Shut down the storage controller .
    2. Reseat the cables on the storage controller .
    3. Restart the storage controller .
    4. Recheck the link status indicators. If the link status indicators are not green, replace the cables.

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