Support Live Image Version 3.0 User's Guide

Overview

Support Live Image (SLI) is a CentOS 7.4 image that packages a collection of utilities and diagnostic tools for PowerEdge servers, PowerEdge C servers, PowerVault storage systems, web-scale converged appliances, and Datacenter Scalable Solutions. It provides an environment to run tools, troubleshoot hardware issues, and gather system configuration information. The results of the diagnostic tests and configuration information are sent manually to the technical support team to identify and resolve an issue.

Support Live Image is primarily used by Dell EMC Service Providers (DSP), and in some cases, by customers when instructed by Dell EMC Technical Support.

If a customer contacts Dell EMC Technical Support for a hardware issue that requires a part replacement, the replacement part is dispatched to the customer through the DSP. After replacing the part, if the DSP finds that the issue is not fixed, the DSP works with technical support to troubleshoot and resolve an issue.