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XPS 13 Service Manual

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:
Table 1. Self-help resources. Provides help information on Dell products and services.
Self-help resourcesResource location
Information about Dell products and
My DellImage: My Dell
TipsImage: Tips
Contact SupportIn Windows search, type Contact Support, and press Enter.
Online help for operating

Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
  1. Go to
  2. Type the subject or keyword in the Search box.
  3. Click Search to retrieve the related articles.
Learn and know the following information about your product:
  • Product specifications
  • Operating system
  • Setting up and using your product
  • Data backup
  • Troubleshooting and diagnostics
  • Factory and system restore
  • BIOS information
See Me and My Dell at

To locate the Me and My Dell relevant to your product, identify your product through one of the following:

  • Select Detect Product .
  • Locate your product through the drop-down menu under View Products.
  • Enter the Service Tag number or Product ID in the search bar.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see
  • NOTE: Availability varies by country and product, and some services may not be available in your country.
  • NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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