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Inspiron 14 5415 Service Manual

SupportAssist | On-board Diagnostics

About this task

The SupportAssist | On-board Diagnostics performs a complete check of your hardware.

This diagnostic is the new on-board diagnostic tool and replaces the ePSA 3.0 diagnostics. It has a clean and modern user interface, quicker tests, simplified messaging.

SupportAssist | On-board Diagnostics can be initiated by one of the following methods:
  • Pressing F12 to enter one-time Boot Menu and selecting Diagnostics to initiate the diagnostics OR Fn + Power
  • BIOS POST detecting a hardware failure or error and initiating the diagnostics
The SupportAssist | On-board Diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
  • Run tests in either Quick Test Mode or Advanced Test Mode
  • Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
  • Run tests in either Automatic Mode or Interactive Test Mode
  • Run interactive tests on LCD panel and keyboard
  • Display or save test results
  • View status messages that indicate if the tests are completed successfully
  • View error messages that indicate if problems were encountered during the test
NOTE Some tests for specific devices require user interaction. Ensure that you are present at the computer terminal when the diagnostic tests are performed.

For more information, see SupportAssist Pre-Boot System Performance Check.


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