Device Menu

Get full access.

Create Account

Latitude E7240 Ultrabook

Identify your device for latest drivers, check support services status and personalized support.

Latitude E7240 Ultrabook

Identify your device for latest drivers, check support services status and personalized support.

Identify your product

Get support notifications

Change device

Latitude E7240 Ultrabook Articles

Articles

15 out of 575 shown

575 out of 575 shown

Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column. Updated APRIL 24, 2025 ID: 000181167

How to Check for WiFi Interference and Reduce Wireless Signal Problems

Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength. Updated APRIL 24, 2025 ID: 000150359

Bypass BitLocker When Recovery Key Loop Fails in Windows

BitLocker recovery key not working or failed to unlock with this recovery key? Learn how to bypass BitLocker and unlock it from Command Prompt when stuck on the recovery blue screen. Updated APRIL 24, 2025 ID: 000130549

Dell Command | Configure Toolkit Returns an Error When Setting Secure Boot Mode to Audit Mode

This article provides information about Dell Command | Configure Toolkit returning an error when setting Secure Boot Mode to Audit Mode by Dell Command | Configure Toolkit. Updated APRIL 24, 2025 ID: 000205212

Anti-virus Exclusions for Dell Trusted Device

Learn about the recommended file, folder, processes, and file type anti-virus exclusions for Dell Trusted Device. Updated APRIL 24, 2025 ID: 000224151

Dell Family Driver Packs

This article provides information about Dell Family Driver Packs. Updated APRIL 24, 2025 ID: 000180534

How to Set Up Email on Your New Dell Computer

This article contains information about how to set up email using various email applications such as Gmail, Microsoft Office Outlook, and Outlook.com, and resources for troubleshooting email issues. Updated APRIL 24, 2025 ID: 000132373

How to Change the Video Settings or Improve Text in Windows 11 and Windows 10

Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text. Updated APRIL 24, 2025 ID: 000129416

How to Identify an Unknown Device in Device Manager

This article contains information about steps for identifying unknown devices in Windows Device Manager. Updated APRIL 24, 2025 ID: 000151898

HDMI to DisplayPort (DP) Adapter Conversion Information

Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers. Updated APRIL 24, 2025 ID: 000125170

Windows Activation Fails with error 0x803fa067 After a Motherboard Replacement

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067. Updated APRIL 24, 2025 ID: 000218462

Reinstall Windows or Linux using the Dell OS Recovery Image

Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues. Updated APRIL 23, 2025 ID: 000123667

Troubleshoot Microsoft Outlook Running Slow or Locking Up

This article provides information about troubleshooting Microsoft Outlook performance issues on your Dell computer. Updated APRIL 23, 2025 ID: 000138178

Notepad Starts Automatically when You Start Your Computer

This article provides information on Why notepad may automatically launch when you start the system, how to access the Microsoft Fix-it Tool for this issue, and how to manually resolve this issue Updated APRIL 23, 2025 ID: 000175260

Frequently Asked Questions (FAQs) about the eSATA port on a Dell Computer

This article provides answers to the most frequently asked questions about external Serial Advanced Technology Attachment (eSATA) port on a Dell Computer. Updated APRIL 23, 2025 ID: 000137864

What is DisplayPort: Origins, Features, and Benefits

Explore the evolution of DisplayPort technology. Learn about its origins, features, and benefits. Discover how DisplayPort compares to other interfaces. Updated APRIL 23, 2025 ID: 000134877

A Guide to the External Ports and Connectors on a Dell Computer

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 10 years. We also provide a guide to the older color code convention for ports and connectors. Updated APRIL 23, 2025 ID: 000132029

A Basic Guide to Identifying the Main Parts of a Laptop

The following article provides a visual guide to each of the major components that you find in most laptops. Updated APRIL 23, 2025 ID: 000139511

How to Get the PPID Number of the Motherboard on a Dell Computer

This article provides information about how to find the Piece Part Identification (PPID) number of the motherboard. Getting the motherboard serial number on a Dell Computer without physically removing any parts. Updated APRIL 23, 2025 ID: 000125347

Intel Iris Xe Graphics Shows As Intel UHD Graphics on a Dell Desktop or Laptop

This article provides information about the issue where Intel Iris Xe Graphics shows as Intel UHD Graphics. Updated APRIL 23, 2025 ID: 000203922

How to Use Secured Component Verification (on Cloud)

Learn how to get and set up the Secured Component Verification (on Cloud) service (SCV). SCV verifies the integrity of components inside your Dell computer. Updated APRIL 23, 2025 ID: 000223140

Dell Parts and Repairs Selector

The Dell Parts and Repairs selector shows what Dell-certified memory, storage, drives, media, batteries, parts, and upgrades are available for purchase. Updated APRIL 22, 2025 ID: 000130752

Dell Trusted Device Signing Certificate September 2021 Update

Dell Trusted Device leverages certificate pinning for trust validation of its back-end server. This certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021. Updated APRIL 22, 2025 ID: 000190190

How to Identify AC Adapter Damage on Dell Systems

This article provides information about how to identify damage to the AC adapter of Dell computers. What are the different types of damage that can occur compared to normal wear and tear? Updated APRIL 22, 2025 ID: 000125337

Short Battery Life for the Alienware AW720H Headset

This article provides information about the Alienware AW720H headset battery life is less than expected. Updated APRIL 22, 2025 ID: 000222485

Microphone Muted or Media Playback Paused on the Dell Pro Premium Wireless ANC Headset WL7024

This article provides information about headset mute issue, and playback pause issue occur on the Dell Pro Premium Wireless ANC Headset WL7024. Updated APRIL 22, 2025 ID: 000223535

Set Up, Use, and Troubleshooting GPS Using the Dell Location and GPS Utility

This article is a guide to the setup, use, and troubleshooting of the Global Positioning System (GPS) on a Dell Notebook with the appropriate hardware. Updated APRIL 22, 2025 ID: 000134111

Dell Pro WL3024 or Dell Pro Premium ANC WL7024 Wireless Headsets Not Detected in Dell Peripheral Manager When Using Bluetooth Connection

This article provides information about the Dell Pro Wireless Headset WL3024 or Dell Pro Premium Wireless ANC Headset WL7024 behavior with Dell Peripheral Manager. Updated APRIL 22, 2025 ID: 000219052

Microphone is Not Working on Some Alienware Headsets

Resolving AW720HA, AW720H, AW725H, AW920H, AW520H Alienware headsets microphone to not working. Updated APRIL 22, 2025 ID: 000217402

Notebook with Discrete Graphics May Behave Unpredictably when Connected to Dock or Monitor

This article provides information about laptops with discrete graphics cards and using the correct AC adapter for the docking solution and monitor type. Updated APRIL 22, 2025 ID: 000212410

How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

This article covers how to obtain support for the TechDirect Update - Manage Catalog (used to be known as DCCRM). Updated APRIL 22, 2025 ID: 000180754

Adding Programs and Apps to the Startup Folder in Windows 10

How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command. Updated APRIL 22, 2025 ID: 000124550

LCD brightness constantly changing with Intel Display Power Setting enabled

Follow the instructions to help resolve the issue were the LCD brightness constantly changes depending on what is shown on the screen. Updated APRIL 22, 2025 ID: 000135009

How to Set a Dell System BIOS Password

Steps on configuring a system BIOS password for a Dell computer. Updated APRIL 22, 2025 ID: 000219524

How to Print Screen in Windows Using the Print Screen Key

How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool. Updated APRIL 22, 2025 ID: 000147539

How to Use and Troubleshoot the Dell Universal Dock D6000

Learn how to setup, use, and troubleshoot Dell Universal Dock D6000. Find information about drivers, setting up multiple monitors and steps to resolve common issues. Updated APRIL 22, 2025 ID: 000132058

Intune Fails to Deploy Dell Optimizer Version 4.2.2 When Downloaded from the Microsoft Store

Information about Intune not deploying Dell Optimizer version 4.2.2 if it is downloaded from the Microsoft Store. Updated APRIL 22, 2025 ID: 000224821

Monitor Drops LAN Connectivity

This article describes what to do when your Dell monitor drops its RJ45 LAN connection intermittently while connected to your Dell computer. Updated APRIL 22, 2025 ID: 000196925

Dell Command | Deploy Driver Packs for Latitude Models

This article contains the Dell Command | Deploy driver packs for the Latitude series in the form of .EXE files for Dell commercial systems. Updated APRIL 22, 2025 ID: 000109893

Migrate Outlook Email, Calendar, Contacts to a New Computer Using a PST File

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly. Updated APRIL 22, 2025 ID: 000138994

How to Calibrate Monitor Color in Windows 10 and Windows 11

How to calibrate monitor color in Windows 10 and Windows 11 to correct yellowish tint and improve display accuracy. Follow this guide for adjusting gamma, brightness, contrast, and color settings. Updated APRIL 22, 2025 ID: 000194424

Proximity Sensors and Walk Away Lock Functionality May Report the System Locking Too Quickly

This article provides information about computers with proximity sensors and Walk Away Lock functionality locking too quickly. Updated APRIL 22, 2025 ID: 000130242

Ubuntu 22.04 Cheese Application Preview Screen Stops Responding, is Not Smooth, or an Error Appears While Playing Recorded Video

Information about the Ubuntu Cheese application having issues while in use. Updated APRIL 22, 2025 ID: 000225566

Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility

This article lists those Dell products that have been tested for compatibility with each version of Windows 11. Updated APRIL 22, 2025 ID: 000054430

Battery Storage Mode and how it Affects the CMOS Battery Shelf Life

This article discusses computers not able to power on after being turned off for a long period of time due to battery storage mode and how it affects the CMOS battery shelf life. Updated APRIL 22, 2025 ID: 000202232

How to Boot into Safe Mode in Windows 11 or Windows 10

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10. Updated APRIL 22, 2025 ID: 000124344

Alienware Headset Does Not Work When Connected Using 3.5 mm Cable

This article provides information about an issue with the Dell Alienware headset when connected using a 3.5mm cable. Updated APRIL 22, 2025 ID: 000209764

Damaged USB Type-C Cable Causes Laptops to Not Charge and No Video with Monitors

This article provides information about how to properly connect USB Type-C cables into laptops and monitors to avoid damaging the cables. Updated APRIL 22, 2025 ID: 000216384

Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network

Resolve Wi-Fi connection problems when your computer does not connect to Wi-Fi. Learn steps for fixing Wi-Fi issues on your Dell computer, ensuring reliable connectivity. Updated APRIL 22, 2025 ID: 000132488

How to Make Nvidia Card Primary and Enable Switchable Graphics Mode on Dell Laptops

How to set your Nvidia card as the primary GPU, enable Nvidia video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with FPS, video quality, and resolutions for gaming and multimedia. Updated APRIL 22, 2025 ID: 000190229

Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys

Help for audio or video distortion when adjusting the screen brightness with the keyboard hotkeys. Updated APRIL 22, 2025 ID: 000142599

How to Install Ubuntu and Windows 8 Through Windows 11 as a Dual Boot on your Dell Computer

This article takes you through installing Ubuntu as a dual boot on a Dell computer with a Windows 8 through Windows 11 operating system. Updated APRIL 22, 2025 ID: 000131253

How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer

This article provides information about how to identify and troubleshoot blue screen or stop errors on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors. Updated APRIL 22, 2025 ID: 000123379

Troubleshooting Kensington Security Locks on Dell Systems

This article provides info on Kensington Locks used with Dell systems Updated APRIL 22, 2025 ID: 000134337

How to Fix the Windows 10 Infinite Boot Loop Problem

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up. Updated APRIL 22, 2025 ID: 000147138

Dell Display Pixel Guidelines

Discover Dell's display resolution guidelines for LCD panels on our monitors and laptops. We'll explain what dots and pixels are, introduce you to the Premium Panel Exchange, and show you how to spot bright or dead pixels on your screen. Updated APRIL 22, 2025 ID: 000126004

Dell Data Wipe

This article provides information about the Dell Data Wipe feature on Dell BIOS and instructions on use of this feature. Updated APRIL 22, 2025 ID: 000146892

What the Headless Operation Mode Active POST message means and how to stop it appearing during start-up

The following article explains what the Headless Operation Mode Active message during Power On Self-Test (POST) means. It takes you through how you can stop it from appearing during the computers start up. Updated APRIL 22, 2025 ID: 000139731

LED or Light Ring on a Dell AC Adapter is Off or Flickering

The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device. Updated APRIL 22, 2025 ID: 000140032

Camera and Microphone Not Working in Windows 11 or Windows 10

Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets. Updated APRIL 22, 2025 ID: 000133755

How to Connect Speakers or Headphones to Your Dell Computer

How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers. Updated APRIL 21, 2025 ID: 000125795

Correct Handling and Usage of the Dell DA305 Adapter and Dell Pro 7-in-1 USB-C Travel Hub DA310

The following article provides information about the correct handling and usage of the Dell DA305 Adapter and Dell Pro 7-in-1 USB-C Travel Hub DA310. Updated APRIL 19, 2025 ID: 000239803

How to Convert a Windows 11 or 10 Microsoft Account to a Local Account

Learn how to create and then log in to a local account in Microsoft Windows. Updated APRIL 19, 2025 ID: 000140161

How Do I Change My Blu-Ray Regional Code Settings in My Disc Player?

Learn how to change your Blu-Ray (BD) player's region code. This guide covers finding your disc's region, understanding Blu-Ray player Region Codes, and step-by-step instructions. Updated APRIL 19, 2025 ID: 000151519

Unable to Turn on Alienware Wireless Gaming Headset AW720H, AW725H, or AW920H Upon Arrival

This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival. Updated APRIL 19, 2025 ID: 000213964

How to Reset the Real-Time Clock to Recover Your Dell Laptop

This article provides information about how to reset the Real-Time Clock (RTC) on Dell laptops. RTC reset helps recover supported Dell laptops from a no power, no post, or no boot issue. Updated APRIL 19, 2025 ID: 000125880

Dell BIOS and UEFI Update Download and Installation Guide

Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers. Updated APRIL 19, 2025 ID: 000124211

How to Create Windows Installation Media for Windows 11 and Windows 10 using the Media Creation Tool

Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls. Updated APRIL 19, 2025 ID: 000132439

Detection Error Reported When Dell Adapter USB-C to Ethernet (PXE Boot) Is Connected

The following article provides information about a Windows not detected error that appears when the Dell Adapter USB-C to Ethernet (PXE Boot) is connected. Updated APRIL 19, 2025 ID: 000194004

How to Improve the Performance of a Dell Laptop Battery

Learn how to improve the performance of a Dell laptop battery. Find information about changes that you can make on a laptop to enhance the battery life. Updated APRIL 19, 2025 ID: 000123091

How to View Dell Trusted Device Events in Windows Event Viewer

Learn how to use the Event Viewer in Windows to monitor Dell Trusted Device statuses for BIOS Events & Indicators of Attack, BIOS Verification, and more. Updated APRIL 19, 2025 ID: 000223952

Dell Encryption Enterprise and Personal Self-Encrypting Drive Pre-Boot Authentication does not Activate on UEFI Computers Running Windows 7

This article includes information when pre-boot authentication does not activate. Updated APRIL 19, 2025 ID: 000126125

Dell Notebook or Desktop Video Shows a Square Artifact

This article gives you information about fixing your Dell laptop or desktop that shows a square artifact in the middle of your screen. Updated APRIL 19, 2025 ID: 000127567

Windows 11 - Incorrect Operating System Version Reported

This article talks about an issue where specific applications and computer settings on Windows 11 detects the Operating System as Windows 10. Updated APRIL 19, 2025 ID: 000193571

Dell Optimizer and MyDell Network Features Do Not Work in Windows 11 24H2

Information about the network features in Dell Optimizer & MyDell no longer working under Windows 11 24H2 when location services are disabled. Updated APRIL 19, 2025 ID: 000225844

LAN Connection Not Detected in Ubuntu 22.04 After Rebooting While Attached to Dell Dock

Resolve LAN connection issues in Ubuntu 22.04 after rebooting while connected to Dell Dock WD19 or WD19S. Guide to update Realtek USB LAN drivers and restore your network connection. Updated APRIL 19, 2025 ID: 000223724

How to Free up Disk Space on Your Windows Personal Computer

Learn how to clean up disk space in Windows. Find out what is taking up space on your hard drive and discover ways to free up disk space effectively. Updated APRIL 19, 2025 ID: 000133190

Windows 10: Unable to Add or Use the Hello PIN Sign-In Option

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages. Updated APRIL 19, 2025 ID: 000143725

Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported on Dell Computers

Why unlocking BIOS hard drive passwords for NVMe drives is not supported on Dell computers and explore alternative methods to reset or clear your NVMe drive password. Updated APRIL 19, 2025 ID: 000126556

Windows 10: Quick User Guide

This article provides information about quickly getting up and running after updating to the Windows 10 operating system. Updated APRIL 19, 2025 ID: 000138854

Windows Update KB5025885 Prevents Reinstallation of Microsoft Windows

This article describes the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided. Updated APRIL 19, 2025 ID: 000213253

Fix Wired, Wireless, and Bluetooth Mouse Not Working Issues

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer. Updated APRIL 18, 2025 ID: 000124626

Guidance for Keeping Your Dell Technologies Equipment Clean

Find out more about how to clean your Dell equipment. Updated APRIL 18, 2025 ID: 000133659

Dell SupportAssist: The Clean Files task repeatedly fails to run

The following article deals with an issue when running the clean files task in Dell's SupportAssist and it fails to run. Updated APRIL 18, 2025 ID: 000124648

Sound Not Working in Google Chrome

Resolve no audio issue while playing YouTube on Google Chrome. Updated APRIL 18, 2025 ID: 000127781

Power surge on the USB port in Windows 10

Follow the guidelines below to resolve the error "Unknown USB Device needs more power than the port can supply" that may appear in Windows 10. Updated APRIL 18, 2025 ID: 000149584

Resolving the We cannot find your camera, 0xA00F4244 error

See the information below to help resolve the error "0xA00F4244 NoCamerasAreAttached" when you access the webcam. Updated APRIL 18, 2025 ID: 000125158

How to Troubleshoot Display or Video Issues on a Dell Monitor

This article provides information about how to troubleshoot and fix common display or video issues on a Dell monitor. Updated APRIL 18, 2025 ID: 000132354

Keyboard Troubleshooting and Usage: The Definitive Guide

Windows 11 and Windows 10 Wired Internet Connection Usage and Troubleshooting Guide for the Home

For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section. Updated APRIL 17, 2025 ID: 000133413

Understanding and Troubleshooting Hard Disk Drive or Solid State Drives on Dell Computers

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer. Updated APRIL 17, 2025 ID: 000179003

Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product

This article explains the procedure to open a Service request using the Dell support page. Updated APRIL 17, 2025 ID: 000132371

Bluetooth Troubleshooting and Usage Guide

For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below. Updated APRIL 17, 2025 ID: 000126781

How to Find Warranty Status and Information for Your Dell Product

Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product. Updated APRIL 17, 2025 ID: 000132024

How to find the product model number of your Dell computer

Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications. Updated APRIL 17, 2025 ID: 000124353

Microsoft Office Outlook Exchange Error 80090016 After a System Board Replacement

Steps to fix an Outlook 80090016 error after you have the system board replaced on your Dell computer. Updated APRIL 17, 2025 ID: 000137758

Certain Alienware Accessories are Not Detected in Alienware Command Center v6.0 or later

Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues. Updated APRIL 17, 2025 ID: 000209740

Unable to Complete Initial Activation for Office 2021 or 365 Preinstalled on a Dell Computer

This article provides information about how to successfully complete initial activation for your Office 2021 or 365. Updated APRIL 17, 2025 ID: 000224996

Applications Cannot Open When Started Out of Box with No Internet Connection

This article provides information about how to start the applications successfully when starting the operating system for the first time. Updated APRIL 17, 2025 ID: 000239646

How to Use the Dell Trusted Device Local Console

The Dell Trusted Device Local Console is an application that provides the security status of the local endpoint and recommended actions for security monitoring. Updated APRIL 17, 2025 ID: 000223887

Microphone Not Working Correctly on the Alienware Dual Mode Wireless Gaming Headset AW720H

This article provides information about how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H. Updated APRIL 17, 2025 ID: 000214135

How to Change the Operating System Language in Windows 11

This article describes how to guide a customer through changing the operating system language in Windows 11. Updated APRIL 17, 2025 ID: 000203574

Damaged Type-C Connector on Dell Laptops and Docks and How to Prevent It

The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.) Updated APRIL 16, 2025 ID: 000198334

Guide to Dell Docking Stations

This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop. Updated APRIL 16, 2025 ID: 000124295

Troubleshooting Sleep and Hibernation Issues on Dell PCs with Windows 10 and 11

Having problems with sleep or hibernation on your Dell laptop or desktop? Learn how to troubleshoot Windows 10 and 11 sleep mode, hibernation settings, and power issues with solutions. Updated APRIL 16, 2025 ID: 000129843

How to Enable Boot from CD or DVD Option with UEFI Boot Mode Enabled

Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled. Updated APRIL 16, 2025 ID: 000124391

Recover BIOS on Dell Computer or Tablet After Boot or POST Failure

Fix BIOS corruption on Dell computers with BIOS recovery methods. Learn how to recover the BIOS using auto-recovery when BIOS corruption is detected and the power status is inadequate. Updated APRIL 16, 2025 ID: 000132453

Driver Detection Not Available Message During Automated Driver Scan

This article provides information about the Driver Detection not Available message that appears on the Dell support driver download page. Updated APRIL 16, 2025 ID: 000200106

How to Troubleshoot AC Adapter Issues on a Dell Laptop

Learn how to troubleshoot and resolve AC adapter issues on a Dell laptop. Find information about how to use and troubleshoot AC adapter-related problems. Updated APRIL 16, 2025 ID: 000125125

How to Type Special Characters and Symbols in Windows

Learn how to type special characters on a keyboard in Windows. Learn about alt codes, the Character Map, and shortcuts to type symbols with the keyboard. Updated APRIL 16, 2025 ID: 000175486

BIOS Update Through Windows Update Fails on Computers with a Discrete Graphics Processing Unit (GPU)

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update. Updated APRIL 16, 2025 ID: 000216539

Power Manager Group Policy Templates Stop Working After Updating Power Manager Application

This article discusses that the Group Policy Templates stop working after updating Dell Power Manager application to v3.14 or later. Updated APRIL 16, 2025 ID: 000220114

Alienware AW920H Headset has Intermittent Audio Issues with Windows 11

Information about intermittent audio issues with the Alienware AW920H headset and Windows 11. Updated APRIL 16, 2025 ID: 000222484

Error Codes on Dell Commercial and Consumer Products

How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes. Updated APRIL 16, 2025 ID: 000124354

General Issues Upgrading Dell Devices to Windows 10

Learn about various issues when upgrading a computer from Windows 7 or Windows 8.1 to Windows 10. Updated APRIL 16, 2025 ID: 000177114

General Maintenance Guidelines For a Dell Computer

This article provides information about general maintenance guidelines for a Dell computer. Updated APRIL 15, 2025 ID: 000124077

How to Screen Share Using Intel Wireless Display WiDi

This article provides information about Intel Wireless Display (WiDi) and hardware requirements for Intel Wireless Display. Learn how to use the Intel Wireless Display to share your laptop screen with a TV or a supported wireless display device. Updated APRIL 15, 2025 ID: 000125858

Troubleshooting Steps for WWAN, 3G, or Mobile Broadband

A guide for troubleshooting steps for issues relating to Wireless Wide Area Network (WWAN) can help users resolve connectivity problems. Including: Error SIM NOT FOUND — CHECK ORIENTATION, Cannot Read SIM, Dell Mobile Broadband Card Utility Status Is "No Card Detected," Cannot Browse the Web and Cannot find Network / Service. Updated APRIL 15, 2025 ID: 000142465

Dell Thunderbolt Docks Report Reduced Connectivity Error Message on Boot

The following article provides information about an error message seen on startup. This happens when connecting a Dell Thunderbolt docking station to a USB type-C port that does not support Thunderbolt 3 protocols. (Such as the WD19TB, WD19TBS, or WD22TB4 dock.) Updated APRIL 15, 2025 ID: 000135678

Computrace: Replaced by Absolute module in newest BIOS revisions

The following article provides information about the Absolute module interface that is replacing the Computrace module in recent Dell BIOS updates. Updated APRIL 15, 2025 ID: 000142862

How to Troubleshoot No Sound on a Computer or Fix Computer Audio Problems

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices. Updated APRIL 15, 2025 ID: 000179019

Slow Internet speed using Killer Ethernet adapters

The Killer Control Center software allows you to set a speed limit to your wired connection. Configuring a low value results in slower speeds when connected through a wired connection. Updated APRIL 15, 2025 ID: 000135709

Power Delivery Capabilities of USB-C Ports on Latitude and Precision Laptops

This article discusses the power delivery capabilities of the USB-C Ports on Latitudes and Precision laptops. Updated APRIL 15, 2025 ID: 000224141

Dell Optimizer Collaboration Touchpad Icons Not Lighting Up During Active Zoom Meeting

Dell Optimizer Collaboration Touchpad feature requires an active operating system (OS) user account login in order to sync with Zoom. Updated APRIL 15, 2025 ID: 000200676

How to Show Hidden Folders or Files in Windows

This article provides a step-by-step guide for showing hidden files, folders, and drives in Windows. Updated APRIL 15, 2025 ID: 000123569

How to Report a Dell Laptop or Desktop as Lost or Stolen

Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support. Updated APRIL 14, 2025 ID: 000129627

Windows 11 Device Support and Minimum Requirements

See the following information for Windows 11 system requirements, upgrade availability, and scope of support provided by Dell. Updated APRIL 14, 2025 ID: 000189820

Access Device Manager in Windows 10 and 11 Using Shortcuts and CMD Commands

Learn how to open Device Manager using shortcuts, commands, and CMD. Covers device manager shortcut, device manager command, and how to get to Device Manager in Windows 11 and Windows 10. Updated APRIL 11, 2025 ID: 000123570

How to Perform a Clean Boot in Windows 10 and 11

Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers. Updated APRIL 11, 2025 ID: 000102564

Learn How to Download and Install Skype on Your Dell Personal Computer

The following article is a step-by-step guide on how to install Skype software on a Windows operating system of your Dell computer. Updated APRIL 10, 2025 ID: 000138686

Command-Line Switches for Dell BIOS Updates

This article provides information about Command Line switches to employ when managing Dell BIOS updates. Updated APRIL 09, 2025 ID: 000136752

Dell Service Coverage for Portable Computer Chassis

This article clarifies the conditions for Dell coverage of chassis (worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document. Updated APRIL 08, 2025 ID: 000225877

Troubleshooting Internet Connectivity Issues on Your Dell Computer

Learn how to resolve common Internet connection issues on your Dell computer that matches the operating system. Updated APRIL 08, 2025 ID: 000124368

Support Notifications: Overview and Common Questions

This article provides information about support notifications for service requests, part dispatches, and driver updates. Learn how to create and manage support notifications for your Dell products. Updated APRIL 08, 2025 ID: 000139419

Alienware Headset Functions Affected by the Connection Type in Use

The following article provides information about how the 3.5mm audio connection type affects the Alienware headset functions. Updated APRIL 08, 2025 ID: 000213219

Windows Command Prompt Information and How to Use Its Commands List

Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information. Updated APRIL 07, 2025 ID: 000130703

Laptop shuts down, loses video, enters hibernation, or sleep when magnetic objects are nearby

The following article provides information about why some laptops shut down, enter into hibernation, sleep mode, or lose video. This can happen whenever certain types of metallic or magnetic devices are placed on top of them. (For example: Smartphones, Smartwatches, and so on.) Updated APRIL 07, 2025 ID: 000134019

FAQs about Microsoft 365 on a Dell Computer

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page. Updated APRIL 07, 2025 ID: 000178855

Windows: How to identify your Dell Docking station using PowerShell

Learn how to use the Windows PowerShell application to identify which type of Dell Docking station is attached to your Dell computer. Updated APRIL 06, 2025 ID: 000126566

How to Determine the Pass-Through MAC Address on your Dell Laptop and Dock

This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops. Updated APRIL 06, 2025 ID: 000137843

How to Enable TPM 2.0 on Dell Computers for Windows Security

Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1). Updated APRIL 04, 2025 ID: 000189676

Drivers and Downloads FAQs

This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more. Updated APRIL 04, 2025 ID: 000123347

Dell Active Pen Models: Identification, Control Panel, and Fixes

Discover nine Dell Active Pen models, identify your pen, install the Control Panel, and troubleshoot issues. Learn more about compatibility and troubleshooting steps. Updated APRIL 04, 2025 ID: 000126601

Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Pairing Dell Bluetooth keyboard and mouse have connect buttons. Updated APRIL 04, 2025 ID: 000132534

How to Enable Fast Access Facial Recognition Software on Dell Systems

Download link for Facial Recognition package. Updated APRIL 04, 2025 ID: 000148624

Bluetooth May Not Turn Back on When Using Wireless Switch on a Dell Laptop

Controlling Bluetooth using the wireless switch on some Dell laptops Updated APRIL 04, 2025 ID: 000150369

How to Check What Processor You Have in Your Computer

Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model. Updated APRIL 04, 2025 ID: 000204117

How to Turn Off or On and Troubleshoot the Backlit Keyboard on Dell Laptop

Learn how to turn on a backlit keyboard, keep keyboard backlight off, and troubleshoot common issues like keyboard illumination not working. Follow easy steps for enabling and adjusting backlit settings on Dell laptops. Updated APRIL 04, 2025 ID: 000132120

PCI and PCI Express Slots Uses and Troubleshooting Explained

Learn about PCI and PCI Express, their differences, and how they enhance computer performance. Discover common PCI Express errors and troubleshooting steps to resolve issues. Updated APRIL 04, 2025 ID: 000123517

Understanding Surge Protectors and How They Protect Your Electronics

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan. Updated APRIL 04, 2025 ID: 000145629

Resolving error code 2000-0251 when launching the ePSA diagnostics on a Dell personal computer

This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell personal computer. Updated APRIL 03, 2025 ID: 000139065

Dell Laptop Best Practices for Use, How to Clean, and Maintain for Longevity

How to take care of your Dell laptop with best practices for cleaning, maintaining, and ensuring it lasts longer. Understand essential laptop care and transport guidelines. Updated APRIL 03, 2025 ID: 000124304

How to Find the International Mobile Equipment Identity (IMEI) Number in Windows

This article provides steps for finding the International Mobile Equipment Identity (IMEI) number in Windows. Updated APRIL 03, 2025 ID: 000143678

Resolving a TPM Error Seen During BitLocker Encryption on a Dell personal computer

This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing." Updated APRIL 03, 2025 ID: 000126671

Using scripting or automation for TPM firmware updates from Dell

This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates. Updated APRIL 03, 2025 ID: 000129290

TPM is Unable to Change Between 1.2 or 2.0 Because TPM is Owned

This article describes an issue where the TPM cannot be configured because it is in an owned state. Updated APRIL 03, 2025 ID: 000139777

How to Reseat the Keycap when a Key Falls Off the Laptop Keyboard

The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop. Updated APRIL 03, 2025 ID: 000133100

How to Troubleshoot and Resolve any Wired network adapter issues with a Dell Laptop

This article is a guide to identifying and resolving problems with the Ethernet connection on a Dell laptop. Updated APRIL 03, 2025 ID: 000179429

Micron 2200S PCIe NVMe SSD's Exhibit No Drive Detected and Intermittent Blue Screen Errors

The following article provides information about resolving reliability errors such as a failure to detect the drive, or Blue Screen issues. They are identified with Micron PCIe Non-Volatile Memory Express (NVMe) 2200S solid state drive (SSD)s. (Despite having installed the Micron 2200S 1060 firmware.) Updated APRIL 03, 2025 ID: 000126687

Log in Problems after Running Updates in the Ubuntu Operating System

The following article provides information about how to resolve a start-up or log-in issue in Ubuntu when restarting after running driver and software updates. Updated APRIL 03, 2025 ID: 000129836

How to Connect a Monitor to a Dell Computer

This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides. Updated APRIL 03, 2025 ID: 000132424

Google Drive: How to Enable and Disable Offline Mode

Learn how to Enable and Disable Offline Mode in Google Drive. Make Offline copies available and access your Google Docs, Slides, and Sheets offline from Your Computer. Updated APRIL 03, 2025 ID: 000129844

Understanding Beep Codes on a Dell Laptops

This article is a guide to the various diagnostic beep codes for Dell laptops. Updated APRIL 02, 2025 ID: 000132041

Dell Computers Eligible for Upgrade from TPM Version 1.2 to 2.0

The following article provides information about which computers ship from Dell and can upgrade the Trusted Platform Module (TPM) from firmware version 1.2 to version 2.0. Updated APRIL 02, 2025 ID: 000132583

TPM Option Is Missing in the System BIOS Setup Latitude, Precision, or XPS

The Trusted Platform Module (TPM) option may be missing in the system BIOS or Windows Operating System on your Dell Latitude, Dell Precision, or XPS system. Follow the steps outlined in this article to resolve this issue. Updated APRIL 02, 2025 ID: 000132757

Fixing Your Laptop Touchpad not Working in Windows

Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows. Updated APRIL 02, 2025 ID: 000123353

How to Run a Diagnostic Test on a Dell Monitor

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors. Updated APRIL 02, 2025 ID: 000124390

Dell Monitor Not Turning On or Has No Power and Power LED is Off

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems. Updated APRIL 02, 2025 ID: 000132245

What Is System Memory (RAM)

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory. Updated APRIL 02, 2025 ID: 000148441

Troubleshooting Light Leakage or Bleeding on a Dell Laptop LCD Screen

This article provides information about how to judge acceptable light leakage levels on Dell laptop Liquid Crystal Display (LCD) screens. Updated APRIL 02, 2025 ID: 000215193

Dell Command | Deploy WinPE Driver Packs

Deploy WinPE Driver Packs Updated APRIL 02, 2025 ID: 000107478

WinPE 11 driver pack

WinPE 11 driver pack. Updated APRIL 02, 2025 ID: 000211541

Dell Factory Image Restore or Reset Options May Not Appear in the WRE on Some Dell Systems

This article describes missing Factory Image Restore and Reset options in the Windows Recovery Environment on some Dell Systems shipped with Windows 10 pre-installed. Updated APRIL 01, 2025 ID: 000135137

Dell Ready Image Technical Specifications

This article provides information about the current features and versions of Ready Image. Updated APRIL 01, 2025 ID: 000205344

How to Identify and Repair Malware or Virus Infected Computers

This is an article that takes you through identifying and repairing a virus or malware infection on your computer. Dell strongly recommends you recover your system image on the computer instead. Updated APRIL 01, 2025 ID: 000129494

Dell Command | Deploy Driver Packs for Enterprise Client Operating System Deployment

Article on Driver Packs for Enterprise Client Updated APRIL 01, 2025 ID: 000124139

Dell Laptop Battery Warranty Support

See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status. Updated MARCH 31, 2025 ID: 000123808

How to Check Battery Health Status on Dell Laptops

This article provides information about how to check the battery health status on a Dell laptop. Find information about using different methods to perform a battery health check on your Dell laptop. Updated MARCH 31, 2025 ID: 000124397

How to Download Drivers That Are Unavailable on Dell Support Website

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS. Updated MARCH 31, 2025 ID: 000129450

How to Resolve Hard Drive or solid state drive Issues on your Dell Computer

This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer. Updated MARCH 31, 2025 ID: 000179526

How to Diagnose and Resolve Common Memory Issues on a Dell Laptop

The following article provides information about what memory issues can be seen on your Dell Laptop. Learn how to troubleshoot and resolve them on your laptop. Updated MARCH 31, 2025 ID: 000126066

How to Troubleshoot a No POST or System Startup Issue on a Dell Laptop

This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components. It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality. Updated MARCH 30, 2025 ID: 000141584

Troubleshoot Laptop Display Issues and Resolve Black Screen Problems

Resolve display or video problems on Dell laptops. Fix black screens, adjust brightness, connect external monitors, update display drivers, and more. Updated MARCH 30, 2025 ID: 000134946

Troubleshoot Power Issues on a Dell Laptop

If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop. Updated MARCH 30, 2025 ID: 000124389

How to scan a Service Tag QR code or Barcode

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device. Updated MARCH 28, 2025 ID: 000130977

Ownership Transfer and Dell Product Registration Guides

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how. Updated MARCH 28, 2025 ID: 000125103

Create a Windows Password Reset USB Flash Drive for Password Recovery

Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password. Updated MARCH 28, 2025 ID: 000135680

How to Install or Update the Thunderbolt Driver and Firmware Using Dell Command | Update

How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers. Updated MARCH 28, 2025 ID: 000177188

Set Up, Use and Troubleshooting GPS Using the Dell Wireless Manager

This article provides Global Positioning System set up, use and troubleshooting. Updated MARCH 28, 2025 ID: 000137414

How To Deploy a Windows Operating System on a Dell Computer using SCCM

This article provides an overview along with information about how to deploy a Windows Operating System to a Dell Computer. Using the System Center Configuration Manager (SCCM) Software. Updated MARCH 27, 2025 ID: 000138964

Advanced Driver Restore Using Dell Command Update

This article explains how to initiate an Advanced Driver Restore in the Dell Command Update tool. Advanced Driver Restore provides a one-click installation of drivers. It allows all drivers to be installed following Reinstallation of Windows. Also, it can be used for reinstalling system drivers to fix driver corruption issues. Updated MARCH 27, 2025 ID: 000177525

USB 3.0 Device is Recognized as USB 2.0 on a Dell Computer

Learn how to resolve a USB 3.0 device recognized as USB 2.0 device on a Dell computer. Updated MARCH 26, 2025 ID: 000135207

Windows Autopilot - Preparing Your Computer for Service

The following article describes the Autopilot deregistration and re-registration steps to prepare a computer for repair or replacement. Updated MARCH 24, 2025 ID: 000127897

How To Use the Intel My WiFi Technology

This article provides information about Intel My WiFi technology. Find answers to frequently asked questions about Intel My WiFi technology. Updated MARCH 24, 2025 ID: 000152668

How to Check the Hardware Configuration of a Dell Computer

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool. Updated MARCH 19, 2025 ID: 000149095

A Reference Guide for Latitude Laptop and Tablet Diagnostic Indicators

This article provides details about the diagnostic Light Emitting Diode (LED) codes for Latitude laptops and tablets. Updated MARCH 18, 2025 ID: 000127927

How to Flash the BIOS or UEFI on a Dell Desktop or Laptop with a USB Flash Drive or Thumb Drive

Information about how to update your BIOS on a Dell Desktop or Laptop computer using a USB thumb drive and the boot once menu. Updated MARCH 17, 2025 ID: 000123870

How to Install Windows 11 or Windows 10 From a Dell Windows Recovery DVD

Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD. Updated MARCH 17, 2025 ID: 000132479

How to Set up Dual Monitors or Multiple Monitors in Windows

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10. Updated MARCH 14, 2025 ID: 000134286

How to Connect and Set Up a Docking Station With a Dell Laptop

How to connect and set up a Dell docking station with your laptop. Find setup instructions, compatible docking interfaces like USB-C and Thunderbolt 3, and troubleshooting tips to ensure reliable connectivity. Updated MARCH 14, 2025 ID: 000126484

Wake-on-LAN does not work over a USB to Ethernet adapter connection

The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection. Updated MARCH 14, 2025 ID: 000179586

Loss of Sound Quality Two to Three Minutes after Plugging in a USB Headset

The following article provides information about a sound quality issue that is seen after plugging in a USB Headset. Updated MARCH 14, 2025 ID: 000195820

Dolby Digital Plus Codec Availability in Various Windows 11 Operating Systems

The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers. Updated MARCH 14, 2025 ID: 000239726

Laptop Does Not Turn On with the Dell Universal Dock UD22 Connected

The following article provides information about a problem where the laptop does not turn on when it is connected to the Dell universal dock. (UD22) Some high-end laptops require more power than the UD22 can provide with the standard AC adapter. Updated MARCH 14, 2025 ID: 000226176

How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues. Updated MARCH 13, 2025 ID: 000136692

Dell Premier Rechargeable Active Pen (PN7522W) makes the Dell Laptop Screen Turn Off

The following article provides information about the Dell Laptop Liquid Crystal Display (LCD) panel going into modern standby mode. This is only seen when using the Dell Premier Rechargeable Active Pen (PN7522W) with a laptop. Updated MARCH 13, 2025 ID: 000209518

Swollen Battery Information and Guidance

Lithium-ion Polymer batteries are housed in a flexible multi-layer pouch, which may sometimes swell for a variety of reasons. Updated MARCH 13, 2025 ID: 000128491

How to Upgrade or Install System Memory or RAM in a Dell Computer

This article provides information about upgrading or installing the system memory or RAM on a Dell computer. Identifying the correct memory type, the number of modules that are supported on a computer, and the maximum memory that is supported is important to understand before purchasing or upgrading the memory on a computer. Updated MARCH 13, 2025 ID: 000129299

How to Download and Install Bluetooth Driver for Windows 11 and Windows 10

Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device. Updated MARCH 13, 2025 ID: 000132386

How to Perform a Hard Reset on a Computer Easily and Effectively

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem. Updated MARCH 13, 2025 ID: 000139016

Booting to the Advanced Startup Options Menu in Windows 11, and Windows 10

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer. Updated MARCH 13, 2025 ID: 000147155

How to Download and Install Dell Drivers and Firmware

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on. Updated MARCH 13, 2025 ID: 000183911

How to Roll Back Windows 11 and Downgrade to Windows 10

Check how to downgrade Windows 11 to 10. Follow our guide to switch back from Windows 11 to Windows 10 on your computer within 10 days of upgrade. Updated MARCH 13, 2025 ID: 000192019

Troubleshoot and Fix Running Slow personal computer Issues on Your Computers

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency. Updated MARCH 11, 2025 ID: 000178928

How to setup and enable an Administrator Account in windows 8 and 8.1

This article provides information about how to enable and setup Administrator and User accounts on Windows 8 and 8.1. Updated MARCH 11, 2025 ID: 000140058

Log Collector Example Script

This article provides an example log collector script for the Windows operating system. Updated MARCH 10, 2025 ID: 000203831

How To Enable or Disable Hardware Virtualization on Dell Systems

This article describes how to enable or disable Hardware Virtualization on Dell systems. Updated MARCH 10, 2025 ID: 000195978

How to Make a Bootable USB Flash Drive Using Diskpart

This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility. Updated MARCH 10, 2025 ID: 000136959

Customer Self-Replaceable Parts

Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts. Updated MARCH 10, 2025 ID: 000133412

How to Restore the BIOS or UEFI (System Setup) to Factory Defaults on a Dell Computer

Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11. Updated MARCH 10, 2025 ID: 000125291

How to Stop Computer and Laptop Overheating and Shut Down Issues

Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down. Updated MARCH 10, 2025 ID: 000130867

How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Computers

The following article provides information about resetting the Basic Input/Output System (BIOS) for your Dell computer. This includes methods for resetting the Complementary metal-oxide-semiconductor (CMOS), the motherboard BIOS, and the BIOS without a display. This guide helps to restore your BIOS to default settings and clear the nonvolatile random access memory (NVRAM) on your Dell computer. Updated MARCH 10, 2025 ID: 000124377

How to Run the LCD Built-in Self-Test on a Dell Laptop

This article provides information about how to run the LCD built-in self-test (BIST) diagnostics on a Dell laptop. The LCD built-in self-test (BIST) diagnostic helps analyze and identify if the screen abnormality on a Dell laptop is inherent to the LCD screen. Updated MARCH 10, 2025 ID: 000134936

Optical Disk Drive is Unable to Write or Burn Data to a Disc

Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk. Updated MARCH 07, 2025 ID: 000179508

Disabling or Enabling the Touchpad on a Dell Laptop

Follow the instructions on how to turn the laptop touchpad (laptop mouse, trackpad, mousepad) off and on. Updated MARCH 07, 2025 ID: 000124374

How to Troubleshoot Fan Issues

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on. Updated MARCH 07, 2025 ID: 000179087

How to Turn the Wireless Devices on a Dell Laptop On and Off

Discover how to turn the wireless devices on a Dell laptop on and off, use airplane mode, and troubleshooting wireless network problems. Updated MARCH 07, 2025 ID: 000124366

How to Reset or Clear the BIOS Password

See the information about how to reset or clear the passwords in the BIOS or UEFI (also called System Setup) of a Dell desktop, laptop, or all-in-one computer. Find information about how to recover a forgotten or lost BIOS password. Updated MARCH 07, 2025 ID: 000131024

Flashing the BIOS from the F12 One-Time Boot Menu

Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu. Updated MARCH 07, 2025 ID: 000128928

How to Troubleshoot a USB Port When it is Not Working

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working. Updated MARCH 07, 2025 ID: 000132048

BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key

To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports. Updated MARCH 07, 2025 ID: 000124361

Computer Restarts or Shuts Down Intermittently, Locks Up, Stops Responding or an Error Occurs.

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Updated MARCH 07, 2025 ID: 000132224

Diagnostic and Battery Indicators for Dell Latitude Laptops and Tablets

This article provides Diagnostic and Battery Indicator information for Dell Latitude laptops and tablets. Updated MARCH 07, 2025 ID: 000131044

The Battery is Draining Quicker than Expected on a Dell Laptop

This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance. Updated MARCH 06, 2025 ID: 000143524

Windows 11 Wireless Networking Usage and Troubleshooting Guide for the Home

Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section. Updated MARCH 04, 2025 ID: 000192048

How to Update the Dell BIOS in the Ubuntu or Linux Environment

The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux? Updated FEBRUARY 28, 2025 ID: 000131486

Troubleshooting Wireless Networking Issues

This article provides helpful information and links for basic wireless network troubleshooting. More specifically, this article focuses on 802.11a, b, g, n, or ac networks. This article does not cover Mobile Broadband (cellular-based wireless) or Bluetooth (also known as WPAN). Updated FEBRUARY 27, 2025 ID: 000127788

The Wired Network Adapter Still Cannot Connect

Follow the steps when the wired adapter did not connect. Updated FEBRUARY 27, 2025 ID: 000128276

How to Troubleshoot Dell Laptop Battery Issues

This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot a battery-related issue on a Dell laptop. Updated FEBRUARY 26, 2025 ID: 000123069

Touch Screen Not Working on Dell Laptops, All-In-One desktops, and Monitors

Learn how to troubleshoot touch screen issues on Dell laptops, All-In-One desktops, and monitors. Follow step-by-step solutions for unresponsive, inaccurate, or intermittent touch functionality. Updated FEBRUARY 25, 2025 ID: 000132121

Troubleshoot Multiple Monitor Issues and Fix External Monitor Connection Issues

Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows. Updated FEBRUARY 24, 2025 ID: 000132851

Bulk Ownership Transfer

See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form. Updated FEBRUARY 24, 2025 ID: 000212140

How to Run Dell Preboot Diagnostics and Hardware Tests on Your Dell Computer

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options. Updated FEBRUARY 21, 2025 ID: 000181163

How to Automatically Download and Install Drivers on a Dell Computer

This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers. Updated FEBRUARY 21, 2025 ID: 000133088

How to Run a Diagnostic Test Using SupportAssist

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer. Updated FEBRUARY 21, 2025 ID: 000198182

How to Install Dell Drivers in the Correct Order

This article provides information about how to download and install the device drivers in the correct order on a Dell desktop or laptop. Updated FEBRUARY 21, 2025 ID: 000132394

How to Run a Dell Online Diagnostic Test

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website. Updated FEBRUARY 21, 2025 ID: 000181161

Touchpad Right Click Stops Working after Ubuntu 18.04 LTS is Installed

The following article provides information about how to change the touchpad settings after installing Ubuntu 18.04 Long-Term Support (LTS) on your Dell computer. Updated FEBRUARY 21, 2025 ID: 000129850

How to Troubleshoot CD, DVD or Blu-Ray Drive Problems

This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources. Updated FEBRUARY 20, 2025 ID: 000126039

Resetting the BIOS to Default Configuration on a System May Not Match the BIOS Settings Configured from the Factory

This article provides the information about resetting the BIOS default configuration on a system not matching the BIOS settings that are configured from the factory. Updated FEBRUARY 20, 2025 ID: 000129861

Updating the BIOS on Dell Systems With BitLocker Enabled

This article provides information about steps to carry out before updating your BIOS on systems with BitLocker encryption enabled. Also, what to do if a latest BIOS update has caused a BitLocker error. Updated FEBRUARY 20, 2025 ID: 000134415

Troubleshooting Headphone or Microphone Jack Issues on a Dell Latitude and OptiPlex

This article provides the information about how to resolve headphone or microphone jack issues on a Dell Latitude and OptiPlex computer. Updated FEBRUARY 20, 2025 ID: 000137382

A Guide to Identifying the Source of an Abnormal Noise on a Dell Computer

This is a troubleshooting guide that helps to identify abnormal noises on your Dell computer. It takes you through where the noise is, what type of noise it is and how to proceed once it has been identified. Updated FEBRUARY 20, 2025 ID: 000137253

How to Install Ubuntu Linux on your Dell Computer

This article provides information about how to carry out a clean installation of the Ubuntu Linux operating system on your Dell Computer. Updated FEBRUARY 20, 2025 ID: 000131655

Dell BIOS Downgrade Step-by-Step Guide for System Rollback

Learn how to downgrade your Dell system BIOS safely. Step-by-step instructions for downloading and downgrading to a previous BIOS version Resolve issues with ease. Updated FEBRUARY 20, 2025 ID: 000130652

Contact Dell Support to Reset a Lost BIOS Password

Lost your Dell BIOS password? Learn how to get support for resetting BIOS System, Administrator, or hard drive passwords. Follow our guidelines to regain secure access to your Dell computer. Updated FEBRUARY 19, 2025 ID: 000140298

Frequently Asked Questions Regarding NVMe Solid-State Drives (SSDs)

This article provides information about "New Technology (NVMe, Skylake chipset, and so forth…)" and their interaction during Windows installation on computers with the Intel Skylake Chipset. Updated FEBRUARY 17, 2025 ID: 000143245

Optical Disk Drive is Unable to Eject the Disc

Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer. Updated FEBRUARY 17, 2025 ID: 000139665

Step-by-Step Guide to Convert from MBR to GPT

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe. Updated FEBRUARY 17, 2025 ID: 000137854

Dell Systems Supporting HBR3 Specifications

The following article provides information about the Dell system models and configurations support HBR3 (High Bit Rate 3). Updated FEBRUARY 17, 2025 ID: 000183937

How to Start Windows in Safe Mode with Networking

Learn how to boot into Safe Mode with Networking in Windows 10 and 11. Use Safe Mode to troubleshoot system issues, access the Internet, and fix startup problems on your computer. Updated FEBRUARY 13, 2025 ID: 000148239

How to Identify and Resolve Noise Issue on Dell Laptop PCs

Learn how to identify and resolve noise issues on your Dell laptop PC. Find information on isolating noise related issues and common troubleshooting steps to resolve noise problem on a Dell laptop PC. Updated FEBRUARY 13, 2025 ID: 000137769

Touch Gestures for the ALPS Touch Pad

This article provides information about the features that are available on the ALPS TouchPad of your Dell laptop and how to use them. Updated FEBRUARY 13, 2025 ID: 000133650

System Temperature on a Dell Inspiron, XPS, Vostro, Latitude, and Precision Laptop is High When Using CPU Intensive Applications

The system temperature of Dell Inspiron, XPS, Vostro, Latitude or Precision laptops may appear to be high when using CPU intensive applications. Updated FEBRUARY 13, 2025 ID: 000133195

Troubleshoot Dell Laptop Overheating Issues

This article provides basic troubleshooting steps to identify and resolve heat issues with your Dell laptop. Updated FEBRUARY 13, 2025 ID: 000133111

A Guide to Webcams on Dell Computers with Ubuntu Operating Systems

This article provides information about webcams and their use in Dell laptops and desktops with Ubuntu operating system. Updated FEBRUARY 13, 2025 ID: 000129819

How to Use and Fix Precision Touchpad Issues in Windows

Learn how to troubleshoot Precision Touchpad problems in Windows. Fix cursor movement issues, adjust sensitivity, update drivers, and enable or disable touchpad settings. Updated FEBRUARY 12, 2025 ID: 000175506

How to Generate a Battery Report Using the POWERCFG Command

Information about using the Windows POWERCFG command to create a Battery Report to help troubleshoot possible battery issues. Updated FEBRUARY 11, 2025 ID: 000130117

Troubleshooting Incomplete Shutdowns in Windows 10

Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure your system shuts down completely for optimal performance. Updated FEBRUARY 11, 2025 ID: 000124687

Dell Mobile Broadband (WWAN) Module Not Detected on a Re-imaged Dell Personal Computer

The following guide deals with a specific issue with Dell Mobile Broadband (WWAN) Modules after the system is re-imaged. We take you through how to identify if this is happening and how to go about solving the issue. Updated FEBRUARY 11, 2025 ID: 000123861

Switchable Graphics Information for Laptops

General information about what the Switchable Graphics option does on select Alienware and Dell laptops. Updated FEBRUARY 11, 2025 ID: 000054593

What Are PCIe SSDs and How to Use Them As a Boot Drive for a Dell Computer

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer. Updated FEBRUARY 09, 2025 ID: 000132410

Fan noise on Inspiron, XPS, Vostro, Mobile Precision, and Latitude Laptops

The following article provides information about using the Dell Power Manager (DPM) and MyDell utilities to reduce fan noise on Dell Laptops. Updated FEBRUARY 09, 2025 ID: 000132117

Dell SupportAssist for PCs and Tablets Installation Issue

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide. Updated FEBRUARY 09, 2025 ID: 000131491

How RAM Speed Affect the Performance of a Computer

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency. Updated FEBRUARY 09, 2025 ID: 000129805

Automatic BitLocker Device Encryption for Dell Computers

BitLocker encryption provides robust security for Dell computers. Learn about necessary requirements, vital hardware specs, and key management steps for effective Windows security. Updated FEBRUARY 08, 2025 ID: 000124701

How to Set up Multiple Monitors in Microsoft Windows 11 and Windows 10

Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor. Updated FEBRUARY 08, 2025 ID: 000024883

How to Identify and Resolve Noise Issues on your Dell System

This article contains information about how to identify and resolve noise issues on Precision Desktop Workstations. Updated FEBRUARY 07, 2025 ID: 000139407

Touch Screen May Have Intermittent Issues or Stop Working Due to Power Management Settings

Steps for configuring power management settings to get the touch screen to work correctly. Updated FEBRUARY 07, 2025 ID: 000135356

An image Appears Stretched, Distorted, or Shrunken on My Laptop Screen

Investigate the possible causes of the video issue experienced on your Dell personal computer LCD. Updated FEBRUARY 07, 2025 ID: 000134729

Network Controller (network adapter) Troubleshooting and Usage

This article provides links to information regarding the use and troubleshooting of the network controller (network adapter) in your computer. Updated FEBRUARY 07, 2025 ID: 000131723

How to recover a Dell Ubuntu Image on your Dell Computer

This article takes you through the Ubuntu operating system reinstallation process on a Dell computer. Updated FEBRUARY 07, 2025 ID: 000131480

How to get Support for ICPS and ICM on a Dell Computer

The following article provides information about the Intel Connectivity Performance Suite (ICPS) and Intel Connectivity Manager (ICM) applications. Dell now includes these applications on your computer pre-installed at the factory. Updated FEBRUARY 07, 2025 ID: 000275594

Using the memory diagnostics and what benefits it brings to you

This article explains how to run memory diagnostics using the ePSA and SupportAssist tools. Updated FEBRUARY 06, 2025 ID: 000129992

Using Dell Command Configure to Set The Asset Tag Information of Your Dell Computer

This article contains information about how to use Dell Command | Configure or Client Configuration Toolkit (CCTK) to set the asset tag information in the BIOS for computers running a Windows operating system. Updated FEBRUARY 06, 2025 ID: 000129633

How to Use and Troubleshoot Non-Dell Branded Printers

This article provides general troubleshooting steps and links to information for your Non-Dell branded printer. Updated FEBRUARY 06, 2025 ID: 000129397

Steps for Fixing Windows Computers that Do Not Wake Up or Resume from Suspend or Hibernate Mode but Will Power On

The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on. Updated FEBRUARY 06, 2025 ID: 000129781

Where Can I Download Drivers and Dell Installed Software for My Dell Computer

This article describes the various download locations for drivers, software on the Dell Support website, and their purpose. Updated FEBRUARY 06, 2025 ID: 000131797

How to Repair the EFI Bootloader on a GPT Hard Drive for Windows Operating Systems

This article provides information about how to resolve an issue with the Extensible Firmware Interface (EFI) Bootloader for the Windows 10 and 11 Operating Systems. Where the bootloader is not booting correctly on a GUID Partition Table (GPT) Hard Drive. Updated FEBRUARY 06, 2025 ID: 000124331

How to Create Windows Recovery Media and USB Recovery Disk for Your Dell Computer

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs Updated FEBRUARY 06, 2025 ID: 000177164

What is the USB PowerShare Feature on Dell Laptops

This article describes the PowerShare (Power Share) feature on Dell laptops that allows you to charge USB devices when the laptop is on battery power. (For example: Cellular phones, CD players, DVD players, MP3 players, and so on.) Updated FEBRUARY 06, 2025 ID: 000156341

Activating Windows After the Motherboard Has Been Replaced

This article provides guidance and direction for activating Windows after a motherboard replacement in your Dell computer. Updated FEBRUARY 06, 2025 ID: 000177704

Dell Latitude Memory Compatibility Guide

This article is a guide to memory compatibility in Dell Latitude laptop systems. Updated FEBRUARY 06, 2025 ID: 000132025

Dell Client Command Suite

The Dell Command Suite is the name of our industry-leading Client Systems Management tools. Updated FEBRUARY 05, 2025 ID: 000126750

BIOS Event Logs and Diagnostic Logging on Dell Laptops

This article provides information about the event logs stored in the BIOS on Dell Laptops. Updated FEBRUARY 05, 2025 ID: 000125003

How to Start or Stop Windows Services for Troubleshooting

Learn how to open Services in Windows and manage them for troubleshooting. Explore methods to start or stop Windows Services, force stop Services using the command line, and control Services. Updated FEBRUARY 05, 2025 ID: 000126393

Create or Modify Hard Drive Partitions in Windows 11 and Windows 10

Create and manage disk partitions in Windows 11 and 10. Use Disk Partition Manager to create simple partitions, use unpartitioned space, and organize drives. Updated FEBRUARY 05, 2025 ID: 000143677

How to Get Support for Dell Digital Delivery

This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell. Updated FEBRUARY 04, 2025 ID: 000123251

The Windows Out of Box Experience (OOBE) Fails When You Start Your Dell Computer for the First Time

The following article provides information about how to resolve the rare occasions when Windows OOBE fails. This is seen when you start the out of box setup on your Dell computer. Updated FEBRUARY 04, 2025 ID: 000135587

How to Troubleshoot and Resolve Common Issues with Trusted Platform Module (TPM) and BitLocker

Learn about how to resolve common issues such as Trusted Platform Module (TPM) errors, TPM not detected, TPM missing, or issues with BitLocker on a Dell computer. Updated FEBRUARY 04, 2025 ID: 000103639

Windows 10 Upgrade from Windows 7 and 8.1 Using Different Methods

Upgrade your Dell computer or tablet to Windows 10. Learn how to upgrade Windows 7 to Windows 10, handle river updates, common issues, and essential steps for a smooth upgrade process. Updated FEBRUARY 04, 2025 ID: 000130221

How to Access the UEFI and BIOS Firmware Setup Screens with Microsoft Windows 10 and 11

The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer. Updated FEBRUARY 04, 2025 ID: 000126121

Dell computers tested for update to Windows 11

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update. Updated FEBRUARY 03, 2025 ID: 000187485

How to Find and Activate Microsoft Office 2019, 2021, 2024 or 365 on Your Dell Computer

Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup. Updated FEBRUARY 03, 2025 ID: 000175225

Create Bootable USB for Windows using Dell Diagnostic Deployment Package

How to create a bootable USB flash drive for BIOS updates, OS installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP). Updated FEBRUARY 03, 2025 ID: 000145519

How to Enable and Disable BitLocker with TPM in Windows

Windows BitLocker has become a solution for people using Windows to encrypt and secure your data. The following is how to enable and disable BitLocker using the standard methods. We do not discuss the utilization of a USB as a Trusted Platform Module (TPM) replacement and do not discuss Group Policy changes for advanced features. Domain level Group Policy changes and network-managed BitLocker setups are Best Effort and are out of the scope of support. Supported configurations are limited to single computers and locally managed BitLocker setups. Updated FEBRUARY 03, 2025 ID: 000125409

Factory Reset, Restore, or Reinstall Microsoft Windows on a Dell computer

See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer. Updated FEBRUARY 03, 2025 ID: 000124379

Intel 11th, 12th, and 13th Generation Processors, No Drives Can Be Found During Windows 10 and Windows 11 Installation

This article provides information about Intel 11th, 12th, and 13th Generation processors when Troubleshooting drives are not found during Windows 10 and Windows 11 installation. Updated FEBRUARY 03, 2025 ID: 000188116

Dell Command | PowerShell Provider Does not work properly or cannot import into PowerShell

The following article provides information about Dell Command | PowerShell Provider (DellBIOSProvider) not working correctly or importing correctly to Windows PowerShell. Updated JANUARY 31, 2025 ID: 000151982

How to Set up both Wired and Wireless Networks to work simultaneously on a Latitude Laptop

This article provides information about why a wireless signal drops when a wired connection is made. It explains what is stopping them from working simultaneously on Latitude E3 and E4 laptops. Updated JANUARY 30, 2025 ID: 000140094

Shut down, Sleep, Hibernate, or Change the Power Plan in Windows 11 and Windows 10

Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings. Updated JANUARY 30, 2025 ID: 000132056

How to Run System File Checker in Windows

How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues. Updated JANUARY 30, 2025 ID: 000126064

Identifying High Temperature, Heat, Thermal Concerns, Fan Noise on Dell Laptops

Identify if you have any valid concerns about the thermal and fan speed levels on your Dell laptop. Updated JANUARY 30, 2025 ID: 000130447

How to Use Forced ePSA to Recover from POST or Boot Failure on Dell Latitude PCs

Learn how to recover a Dell Latitude laptop from a post or boot failure using the forced ePSA (enhanced pre-boot system assessment) method. Recover a Dell Latitude laptop from a post failure, boot failure, partial boot failure or stalled boot using the new forced ePSA (enhanced pre-boot system assessment) method. Updated JANUARY 30, 2025 ID: 000128700

Platform Configuration Register 7 Binding Not Possible Message When Used with TPM and BitLocker

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker. Updated JANUARY 30, 2025 ID: 000203995

General Information about Hard Drive and BIOS Passwords for Dell Computers

About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues. Updated JANUARY 29, 2025 ID: 000132226

Frequently Asked Questions (FAQs) About the HDMI Port on a Dell Computer

This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer. Updated JANUARY 28, 2025 ID: 000139468

How to Run Windows Startup Repair on a Dell computer

This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system. Updated JANUARY 28, 2025 ID: 000123362

Resolve No Power, No POST, No Boot or No Video Issues

This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display? Updated JANUARY 28, 2025 ID: 000125609

Audio Driver Issue After Windows 10 Update KB4343909

This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909. Updated JANUARY 27, 2025 ID: 000123786

How to Use System Restore in Microsoft Windows

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows. Updated JANUARY 27, 2025 ID: 000148025

How to reset a custom BIOS Splash screen to the Dell Splash Screen

The following article provides a step-by-step guide on how to revert a Dell computer with a custom BIOS splash screen to the default Dell Splash screen. Updated JANUARY 27, 2025 ID: 000129832

Troubleshooting Ports on your Dell Laptop or Desktop Computer

The following article takes you through identifying and troubleshooting the ports and connectors on a Dell laptop or desktop computer. Updated JANUARY 24, 2025 ID: 000136835

Complete Guide to Dell Client Configuration Toolkit (CCTK) Installation and Usage

Learn how to install and use Dell Client Configuration Toolkit (CCTK) for seamless BIOS configuration on OptiPlex, Latitude, and Precision systems. Steps for installation and command-line configuration Updated JANUARY 24, 2025 ID: 000134806

How to fix an Invalid Partition Table error on a system with a solid state drive (SSD)

This page explains how to fix an Invalid Partition Table error on a system with an SSD. Updated JANUARY 24, 2025 ID: 000132051

How to improve the performance of your Windows 11 or Windows 10 Dell computer

Enhance your Dell computer's speed with our comprehensive guide. Resolve slow performance issues in Windows 11 or Windows 10. Optimize settings, drivers, and more. Updated JANUARY 24, 2025 ID: 000192255

How to Download and Install Adobe Products Sold at Dell

Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process. Updated JANUARY 24, 2025 ID: 000177712

Identifying the Correct Video Connectors to use on your Computer to Prevent No Video

The following article provides a guide to the Video connectors. How to resolve No Video issues where the user has plugged up to the wrong ports on the monitor, computer, or any combination of the above. Updated JANUARY 23, 2025 ID: 000133328

How to Remove, Recover or Reset Microsoft Local Account Password for Windows 10

Understand how to remove the password from Windows 10. Learn how to disable login passwords, manage account security, and simplify access to your laptop or Personal Computer. Updated JANUARY 23, 2025 ID: 000132604

How to Get Rid of a Virus and other Malware from Windows computers

Effective methods for how to remove malicious malware from your personal computer and how to delete malware from your computer. Ensure your Windows system is secure with the latest tools and tips. Updated JANUARY 23, 2025 ID: 000124387

Resolve No Sound Issues After Windows Update

Fix audio problems that arise after a Windows update. Follow our guide to resolve no sound issues on Windows 10 and 11, ensuring your Dell device's audio works correctly again. Updated JANUARY 23, 2025 ID: 000143621

Troubleshooting Optical Drive Recognition Issues in Windows

Learn how to diagnose and fix CD, DVD, or Blu-Ray drive recognition problems in Windows 11 and Windows 10 on Dell Desktop or Laptop computers. Updated JANUARY 23, 2025 ID: 000134006

Troubleshooting Sleep and Hibernation Issues on a Dell Computer Running Windows 11

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11. Updated JANUARY 23, 2025 ID: 000192067

How to Use the Windows 10 and 11 MSCONFIG utility on Dell Computers

The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 10 and Windows 11 operating systems on Dell Laptops and Desktops. Updated JANUARY 23, 2025 ID: 000136771

How to Perform a Battery Calibration Cycle on a Dell Laptop

This process can help resolve problems where the laptop battery discharges quickly or the battery percentage drops suddenly (example: 20% charge to 6% in a short timeframe). Updated JANUARY 17, 2025 ID: 000205559

Which Wireless Networking Adapter is Installed in Your Dell Computer

Find step-by-step instructions on how to identify the wireless network adapter that is installed in your computer in Windows. Updated JANUARY 17, 2025 ID: 000129554

Change Intel Advanced Wi-Fi Adapter Settings to Improve Slow Performance

Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings. Updated JANUARY 17, 2025 ID: 000132395

Unable to Enable BitLocker After a Hard Drive Replacement

BitLocker may not enable after a Hard Drive replacement. Updated JANUARY 17, 2025 ID: 000137422

Dell Optimizer 6.0 Overview and Common Questions

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now. Updated JANUARY 16, 2025 ID: 000273253

Troubleshooting Common Issues with Video on Dell Laptop LCD Screens

This article gives some troubleshooting tips for common issues with video on Dell laptop LCD Screens Updated JANUARY 15, 2025 ID: 000124370

How to Optimize the System Memory (RAM) on a Dell Computer

This article provides information about how to optimize the memory using the Disk Defragmenter option. Updated JANUARY 15, 2025 ID: 000123120

How to Replace a Dell Laptop Hard Drive: Step-by-Step Guide

Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation. Updated JANUARY 15, 2025 ID: 000122450

How to Replace a Dell Warranty Part

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools. Updated JANUARY 13, 2025 ID: 000202007

How to Install Ubuntu with Multiple Custom Partitions on Your Dell Computer

This article provides information about how to use the Ubuntu Linux Operating System Install. How to create and use multiple partitions on the Hard Drives in your Dell computer. Updated JANUARY 10, 2025 ID: 000131391

How to Connect a Laptop or Desktop Computer to a TV Wired or Wirelessly

Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing. Updated JANUARY 08, 2025 ID: 000155875

Obtaining the Driver Pack File for Operating System Deployment to Latitude, OptiPlex and Precision Workstation Systems

This article provides information about Utilizing .exe files when deploying operating system images with Microsoft System Center Configuration Manager (SCCM). Updated JANUARY 08, 2025 ID: 000131045

How to Configure Ubuntu Linux After First Installed on your Dell Computer

This article takes you through how to configure and get the most out of your Dell PC after installing Linux Ubuntu as your main operating system. Updated JANUARY 08, 2025 ID: 000131676

How to Roll Back a Device Driver on Dell Windows Computers

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update. Updated JANUARY 08, 2025 ID: 000148845

Installing Printer Drivers from Previous Windows Versions

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers. Updated JANUARY 08, 2025 ID: 000133495

Getting started with your Dell Linux personal computer

This page is a guide to getting started with the Linux operating system on a new Dell personal computer. Updated JANUARY 07, 2025 ID: 000131338

Troubleshooting Touchpads and Other Input Devices in Ubuntu on a Dell Computer

The following article provides troubleshooting instructions to identify and resolve an input device issue on a Dell computer running the Ubuntu operating system. (Touchpad, Mouse, Touchscreen, and so on.) Updated JANUARY 07, 2025 ID: 000129814

Windows 8(8.1) Wireless Networking Usage and Troubleshooting Guide for the Home

For help with setting up, connecting, sharing files, photos, music and troubleshooting your wireless network in Windows 8(8.1), refer to the appropriate section. Updated JANUARY 07, 2025 ID: 000129548

How to Find SSD or Hard Drive Firmware Revision and Update

How to determine the firmware version of your storage device and update it if required. Updated JANUARY 06, 2025 ID: 000175541

How to Permanently Disable Windows Defender in Windows with Group Policy Editor

Discover how to disable Windows Defender when using a third-party antivirus. Follow these steps to permanently disable Defender in Windows using the Group Policy Editor. Updated JANUARY 06, 2025 ID: 000108754

Windows 10 Media Creation Tool: Install and Upgrade Guide and Dell Support

Learn how to use Microsoft Windows 10 Media Creation Tool for Dell computers. Upgrade, create installation media, and reinstall Windows 10 step-by-step. Updated JANUARY 06, 2025 ID: 000125245

How to use Windows Push-Button Reset to reinstall Windows on a Dell Computer

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings. Updated JANUARY 06, 2025 ID: 000147320

How to Enable Secure Boot on Dell Devices for Windows 11

Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11. Updated JANUARY 02, 2025 ID: 000190116

How to Enable or Disable Tablet Mode and Autorotation on your Laptop in Windows 10

How to enable Tablet Mode in Windows 10 when using your 2-in-1 laptop and learn how to disable Tablet Mode if necessary. This guide also covers Autorotation on laptops, including steps for enabling and disabling Autorotation for improved functionality. Updated JANUARY 02, 2025 ID: 000132403

How to Download and Install McAfee Products Sold at Dell

Explore how to download and install McAfee products purchased at Dell. This guide covers McAfee LiveSafe, Small Business Security, Business Protection, and McAfee+ Premium. Get started with your McAfee subscription today. Updated DECEMBER 31, 2024 ID: 000131535

Optical Disk Drives CD DVD, and Blu-Ray is Unable to Read

Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks. Updated DECEMBER 30, 2024 ID: 000179516

Repair Options for Cracked and Broken LCD Screens on Dell Laptops, Tablets, and Phones

Learn about repair options for a cracked or broken LCD screen on your Dell laptop, Venue phone, or tablet. Updated DECEMBER 30, 2024 ID: 000123759

Using BIOSConnect to Recover SupportAssist OS Recovery Partition

BIOSConnect helps you recover your computer's recovery partition in case of hard drive failure or corruption of the original partition. Updated DECEMBER 20, 2024 ID: 000177771

How to replace common parts in your Dell Notebook

Refer to the guidelines about the replacement of common parts for Dell Notebooks. Updated DECEMBER 17, 2024 ID: 000179828

How to Uninstall Microsoft Office 365 from Your Dell Computer

Fully uninstall Microsoft Office 365 from your Dell computer. This guide covers removal methods for Windows 11 and 10, including using Control Panel, the Easy Fix Tool, and manual uninstallation. Updated DECEMBER 12, 2024 ID: 000132032

How to enable trusted platform module using a ConfigMgr 2007 task sequence

Follow these steps for creating a task sequence to Enable TPM on a Dell Business Client System (Latitude, OptiPlex, or Precision Workstation). Updated DECEMBER 10, 2024 ID: 000139735

Learn how to back up and restore files in Windows 10

Learn how to back up and restore in Windows 10 with File History. Updated DECEMBER 09, 2024 ID: 000193501

What is Windows Hello and How to Set it Up in Windows 11 and Windows 10

Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password. Updated DECEMBER 09, 2024 ID: 000148929

Windows 10: Resetting the Windows Hello Biometrics

The following article provides information about how to reset Windows Hello. These steps are required if the options gray out after upgrading your Trusted Platform Module (TPM) on a Dell laptop or desktop. Updated DECEMBER 09, 2024 ID: 000145172

How to Clear and Wipe a Hard Drive

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale. Updated DECEMBER 05, 2024 ID: 000134730

How to Help Resolve SD or Memory Card Reader Not Working on Your Computer

Dell computer not reading Secure Digital (SD) cards, mini-SD cards, microSD cards, or SD USB adapters not showing up? Learn how to troubleshoot and resolve issues like undetected memory cards, read/write errors, and missing drive letters. Updated DECEMBER 04, 2024 ID: 000150063

Why Is My Laptop Making a Buzzing Noise and How to Reduce or Fix it.

Why some laptops produce high-pitched buzzing noises and how to reduce them. Discover tips like enabling bus mastering devices to minimize noise caused by the processor's power state. Updated DECEMBER 03, 2024 ID: 000142729

Where can I find parts available for my Dell Computer online

Looking for Dell replacement parts or Dell laptop parts? Find Dell computer parts and spare parts online. Learn how to use the Dell support page to buy Dell parts. Updated DECEMBER 03, 2024 ID: 000136422

Resolving Computer Does Not Shut Down or Turns Itself Back on

Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue. Updated DECEMBER 03, 2024 ID: 000126172

Turn Off Airplane Mode Using Settings or the Network Panel

When you want all the wireless connections (Wi-Fi, Bluetooth, or Mobile Broadband) turned off, you turn on airplane mode. This is needed when traveling on an airplane (and is why it is called Airplane Mode). When you are having issues not being able to turn airplane mode off, follow the steps to force airplane mode off. Updated DECEMBER 03, 2024 ID: 000124347

How to remove "ghost" or non-attached monitors showing in Windows display settings

Follow these general guidelines for resolving the issue of extra, or "ghost", monitors showing in the Windows Display Settings. Updated DECEMBER 03, 2024 ID: 000108307

How to Rotate Screen Using Keystrokes on Intel Graphics

Learn how to flip the screen on a Dell laptop or rotate your personal computer screen with simple keystrokes. Fix an upside-down display and adjust your screen orientation on any Windows device. Updated NOVEMBER 23, 2024 ID: 000132039

Defrag Your Computer to Boost Speed with the Disk Defragmenter in Windows

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer. Updated NOVEMBER 22, 2024 ID: 000177397

How to Calibrate the Touchscreen in Windows 11 and Windows 10

How to calibrate a touch screen with this guide. Follow our instructions for Dell touch screen calibration, adjusting touch sensitivity, and configuring Windows touch screen settings to ensure accurate performance. Updated NOVEMBER 22, 2024 ID: 000123813

How to Wake a Computer or Monitor From Sleep, Standby, Suspend or Hibernate

How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11. Updated NOVEMBER 21, 2024 ID: 000130380

How to Adjust Screen Brightness and Control Brightness Settings in Windows 10 and 11

A dim screen can be caused by adaptive brightness settings. Follow the steps for your Windows 10 or 11 system to turn off adaptive brightness and manually adjust screen brightness and control brightness settings. Updated NOVEMBER 21, 2024 ID: 000220087

How to Replace a Coin-Cell Battery on Your Dell Laptop

For help with replacing the CMOS (coin-cell) battery on your Dell laptop, see the documentation of your computer. Updated NOVEMBER 21, 2024 ID: 000135178

How to Map the Battery Information in BIOS or Dell Command Power Manager to the Result of Battery Health Meter Utility on Latitude

See the table in Instructions section to map the battery health information in BIOS or Dell Command | Power Manager to the result of Battery Health Meter (BHM) utility on Latitude. Updated NOVEMBER 21, 2024 ID: 000149753

Removing the Test Mode Watermark From the Windows 10 Desktop

The Windows 10 Test mode message may present itself in one of two different ways. See the section that matches what is on your computer. Updated NOVEMBER 20, 2024 ID: 000190354

How to Flash the BIOS on a Dell Computer using BIOSConnect

The following article provides information about updating the BIOS on your computer using the DellConnect feature. This feature lets you update the BIOS to the latest revision outside of the Operating System. Updated NOVEMBER 20, 2024 ID: 000226691

Scanning for Spyware, Malware and Adware (Windows Defender)

Detect and remove spyware, malware, and adware on Windows with Windows Defender. Follow steps to scan, update, and protect your personal computer against infections for enhanced security. Updated NOVEMBER 19, 2024 ID: 000138081

Dell Data Wipe (NIST 800-88r1, IEEE 2883-2022) Supported Storage Media Sanitize Actions

Information about supported commands for Dell Data Wipe. Updated NOVEMBER 15, 2024 ID: 000186133

Laptop Keyboard Displays Wrong Characters on a Dell Notebook

Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more. Updated NOVEMBER 15, 2024 ID: 000123342

Alienware Tri-Mode Wireless Gaming Headset AW920H Has No Sound on One Side

An Alienware Tri-Mode Wireless Gaming Headset AW920H may not have sound on one side of the headphones. Updated NOVEMBER 15, 2024 ID: 000209850

How to Uninstall Microsoft Office 2013 from your Dell Computer

The following article provides information about how to completely uninstall Microsoft Office 2013 on your Dell computer for Windows 11 and Windows 10. Updated NOVEMBER 15, 2024 ID: 000137505

Dell Systems Shipped with Default RAID on Mode from the Factory

This article provides information about the Dell Systems shipped with RAID ON mode as default. Updated NOVEMBER 13, 2024 ID: 000183948

A Guide to removing the Core Applications in Windows 10

The following article provides information about how to uninstall the integrated applications (APPs) that come with the Windows 10 Operating System. Updated NOVEMBER 13, 2024 ID: 000139431

Dell Family Driver Packs for Windows 10 21H1, 21H2, and Windows 11 21H2

Dell Family Driver Packs for Older Win10 Versions and platforms Updated NOVEMBER 12, 2024 ID: 000220060

How to Check if the HDD Password is Present Using Dell Tools

The following article provides information about checking for Hard Disk Drive (hard drive) password present using the Dell Command Application. Updated NOVEMBER 12, 2024 ID: 000123172

How to Import Dell Trusted Device Results into Absolute Using Custom Device Fields

This article provides the steps to import Dell Trusted Device (DTD) into Absolute using Customer Device Fields (CDF). Updated NOVEMBER 11, 2024 ID: 000240629

How to Link to the Dell Diagnostic Partition from your Ubuntu Linux Operating System on a Dell Computer

This article takes you through how to reconnect the Dell Diagnostics Partition to your Linux Ubuntu Operating Install if it did not come from the factory installed with that operating system. Updated NOVEMBER 11, 2024 ID: 000131660

Dell Recovery Drive Changes after the Windows 10 April 2018 Update

This article provides information about issues/changes seen with the recovery drive on a Dell computer after the Windows 10 April 2018 update is installed. Updated NOVEMBER 11, 2024 ID: 000140283

How to View Dell Trusted Device Results in Absolute

This article provides the steps to view Dell Trusted Device results in the Absolute dashboard. Updated NOVEMBER 08, 2024 ID: 000240614

Microphone Static on Alienware Dual Mode Wireless Gaming Headset AW720H

Learn about what to do if your Alienware Dual Mode Wireless Gaming Headset | AW720H causes static or distortion when using the headset microphone. Updated OCTOBER 29, 2024 ID: 000222520

Windows 10 Reports That You Are On a Temporary Profile

The following article provides information about an issue with Windows 10 reporting that you are signed in with a temporary profile on your Dell computer. It takes you through various methods to resolve this. Updated OCTOBER 17, 2024 ID: 000134012

Microsoft Office 2021 PIPC for Japan Activation Issue

During Office 2021 Activation in Japan (PIPC) the customer may see the wording “Office 2019” reflected at the start of Microsoft’s Redeem the license, Associate it to an MSA and Activate complete process given the Office Preinstall Bits on the box from the factory. Updated OCTOBER 17, 2024 ID: 000192208

WPA3 Enterprise Compatibility on Dell Laptops

This article provides information about why older Dell laptops do not have the WPA3-Enterprise security option. Updated OCTOBER 17, 2024 ID: 000236746

Service Tag, Product ID Search Error, or Part Number Results

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number. Updated OCTOBER 15, 2024 ID: 000196860

How to Remove Malware Infections from a Dell Computer

This article provides a general guide for removing malware on your Dell Computer. Most of the steps are not covered under your warranty and are carried out at your own risk. Updated OCTOBER 10, 2024 ID: 000137122

How to Delete your Browser History in Windows 10 and 11

This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system. Updated OCTOBER 10, 2024 ID: 000136315

What are the Windows Events Associated to Security Score Results

This article provides Windows event log examples after the security assessment is complete for Dell Trusted Device. Updated OCTOBER 09, 2024 ID: 000233967

Battery Drains Faster While Running the Video Conferencing Applications

The following article provides information about an issue that is seen with the laptop battery. This is seen to happen when using heavy-load applications such as video conferencing. Updated OCTOBER 04, 2024 ID: 000129982

I forgot or can no longer access the email address I used for Dell "My Account" – what can I do?

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address. Updated OCTOBER 02, 2024 ID: 000175479

How to Set a BIOS Admin Password on a Dell Computer

Learn how to set a BIOS admin password on a Dell computer. The BIOS admin password is also known as the BIOS administrator password. Updated SEPTEMBER 30, 2024 ID: 000219905

Guide to Secured Component Verification (On Cloud)

What is Secured Component Verification (On Cloud)? Learn the keys to ensure that your hardware components are validated and trusted. Updated SEPTEMBER 27, 2024 ID: 000212756

An understanding of both your Microsoft Windows downgrade rights and downgrading from Windows 8, 8.1 and 10

This article provides information about Microsoft's position on Downgrade rights for valid Microsoft Operating systems. Updated SEPTEMBER 23, 2024 ID: 000138362

How to Locate your System Service Tag Using Windows PowerShell

How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option. Updated SEPTEMBER 20, 2024 ID: 000130711

Enterprise Client

Learn how to deploy, manage, secure and virtualize BYOD, Enterprise client, and mobility solutions from Dell Experts and Peers. Updated SEPTEMBER 12, 2024 ID: 000180967

How to Script Cellular APN Changes using Microsoft Configuration Designer

This article provides steps on how to configure Wireless Wide Area Network (WWAN) Access Point Names (APN) using Microsoft Configuration Designer. Updated SEPTEMBER 12, 2024 ID: 000201259

Deploy Driver Pack Catalog for Streamline OS Deployments

Learn how to efficiently manage and download Dell Driver Packs for OS deployment across Latitude, OptiPlex, Precision, and Tablet systems with automation tools. Updated SEPTEMBER 11, 2024 ID: 000122176

Returning Service Parts to Dell (US Only)

This article provides information about how to return service parts to Dell in the United States Region only. Updated SEPTEMBER 05, 2024 ID: 000178919

Understanding MAC Address Pass-through Limitations for Docked Systems

Uncover the potential limitations of MAC Address pass-through on docked laptop systems. Updated SEPTEMBER 04, 2024 ID: 000147357

Intel Thunderbolt Support in Windows

This article describes Intel Thunderbolt platform/device support and changes for Windows Operating Systems as of April 6, 2018. Updated SEPTEMBER 04, 2024 ID: 000148498

Differences Between M2 Cards M2 Slots Keys Sizes and Types

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility. Updated SEPTEMBER 03, 2024 ID: 000144170

Dell Chat Support Best Practices

This article contains information about steps that you can take to troubleshoot issues before contacting Dell Chat Support. Updated AUGUST 30, 2024 ID: 000133535

Hard Drive Locked Error During the Install of Windows 10

This article explains how to fix a hard drive locked error when installing Windows 10. Updated AUGUST 30, 2024 ID: 000131936

"Balanced" or "Dell" Power Profiles are Causing Throttling of the Central Processing Unit (CPU)

This article explains how to set the power profiles to decrease the throttling of the CPU. Updated AUGUST 30, 2024 ID: 000139695

Computer Name Shows as Desktop-XXXXXX on Dell Systems that Ship with Windows 10

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX. Updated AUGUST 30, 2024 ID: 000137111

Dell Recovery with USB: Reinstall the OS Using a Direct Media Drive

Information about Dell recovery and OS reinstallation using Direct Media USB. Updated AUGUST 30, 2024 ID: 000129655

File Explorer in Windows 10 stops responding when opened

This article describes an issue where File Explorer in Windows 10 stops responding when opened. Updated AUGUST 30, 2024 ID: 000148808

"The computer or remote device does not accept the connection" error message

This article provides the steps to resolve the "The computer or remote device does not accept the connection" error message displayed when attempting to access certain online sites. Updated AUGUST 30, 2024 ID: 000149416

Cannot PXE Boot to a Dell Type-C to Ethernet Dongle

This article addresses an issue affecting PXE booting to a Dell Type-C to Ethernet dongle. Updated AUGUST 30, 2024 ID: 000148936

Restore a Windows taskbar and Start menu that have disappeared

Learn how to restore the Microsoft Windows taskbar and Start menu if they are missing from the screen. Updated AUGUST 29, 2024 ID: 000152407

A Guide to the various Microsoft Office programs available on your Dell Computer

This article deals with providing links to further information about the various types of Microsoft Office supported by Dell on the various Windows Operating Systems. Updated AUGUST 29, 2024 ID: 000131262

How to Back Up Data on a Dell computer

This article provides information about different backup data options in Microsoft Windows. Updated AUGUST 29, 2024 ID: 000130375

How to Change the Display Settings on a Dell Laptop

Learn how to adjust the brightness or change video settings on your Dell laptop. Updated AUGUST 29, 2024 ID: 000146791

How to use the Ubuntu Linux Terminal on your Dell Computer

The following article provides a reference that takes you through the Terminal conventions you must know. Knowledge of Terminal commands is needed in order to get the most out of the Linux Ubuntu Operating System on your Dell computer. Updated AUGUST 29, 2024 ID: 000152030

How to Use and Troubleshoot the Dell Wireless Dock D5000

Learn how to setup, use, and troubleshoot Dell Wireless Dock D5000. Find information about drivers, setting up multiple monitors and steps to resolve common issues. Updated AUGUST 29, 2024 ID: 000126338

Troubleshooting Power Issues on a Dell Laptop with the AC Adapter LED off or Flickering

This article takes you through troubleshooting if your Dell laptop AC adapter LED is off or flickering. Updated AUGUST 29, 2024 ID: 000141424

Frequently Asked Questions (FAQs) About the Network Interface Card and Ethernet port on a Dell Computer

This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer. Updated AUGUST 28, 2024 ID: 000178859

How to Use and Troubleshoot the Dell SuperSpeed USB Docking Station D3000

Learn how to setup, use, and troubleshoot Dell SuperSpeed USB Dock D3000. Find information about drivers, setting up multiple monitors and steps to resolve common issues. Updated AUGUST 28, 2024 ID: 000126347

SupportAssist OS Recovery Control Panel Applet May Display an Application Unavailable Message in Some Languages

This article provides information about an issue where the SupportAssist OS Recovery control panel applet produces an application unavailable message in some languages. Updated AUGUST 27, 2024 ID: 000131942

What Comes in the Dell Mail in Service Box - North America only

This article explains what you receive when you are shipped a Dell Mail In Service box (United States only). Before shipping to the Dell Main In Repair Service, review the details of the paperwork required. Updated AUGUST 27, 2024 ID: 000134639

Restructuring of USB and Thunderbolt Settings on New BIOS Version

This article provides information about changes to the display of USB and Thunderbolt settings on newer BIOS versions. Updated AUGUST 27, 2024 ID: 000126580

Dell OptiPlex, Latitude, and Precision BIOS Dependency Information

This article provides information about Dell OptiPlex, Latitude, and Precision BIOS dependencies. Updated AUGUST 27, 2024 ID: 000126552

What is DDR3L Memory

This article provides information about new DDR3L memory shipping on newer laptops. Some information about DDR3 vs DDR3L memory is also listed. Updated AUGUST 27, 2024 ID: 000132438

Energy Plans are Missing or Faulty in Windows 10

This article explains how to recover the standard Windows energy saving plans in case they are missing or faulty. Updated AUGUST 26, 2024 ID: 000148983

How do I eliminate the beep tones that my portable system emits during the boot process?

This article provides information on How do I eliminate the beep tones that my portable system emits during the boot process Updated AUGUST 26, 2024 ID: 000139830

Useful Information about the third-party anti-virus programs that ship with a Dell personal computer

This article gives information about install, usage, and removal for the anti-virus programs shipped or sold by Dell. It is further organized with the year each program came out. Updated AUGUST 23, 2024 ID: 000179574

Dell Wireless DW58XXe 4G LTE WWAN Module Card Unable to See 4G

Steps to allow DW58XXe 4G LTE-Wide Wireless Area Network (WWAN) module cards to swap from a 3G network over to a 4G network after 3G networks retire. Updated AUGUST 23, 2024 ID: 000197488

Windows Update Fails to Update

Resolving Windows Update failure to update. Updated AUGUST 23, 2024 ID: 000178461

Why Does My LCD Screen Dim, Flicker, or Brighten

Learn how to troubleshoot the ambient light sensor (ALS) to resolve dim LCD issues, flickering, or intermittent brightness. Updated AUGUST 22, 2024 ID: 000137814

Understanding Driver Pack Delta Report

The Driver Packs are updated based on the release schedule and in response to customer requirements. Updated AUGUST 22, 2024 ID: 000104133

Insufficient Storage Error When Performing a Windows Update on Systems Configured with 32gb eMMC Primary Drives

This article describes how to manage system storage space on systems configured with 32gb eMMC primary storage drives. Updated AUGUST 22, 2024 ID: 000120155

How to Download and Install Dell Digital Delivery

This article discusses how to obtain and then setup Dell Digital Delivery. Updated AUGUST 22, 2024 ID: 000192053

How to Implement PXE Booting from USB-C and Thunderbolt Ethernet Adapters

Information about facilitating the Pre-Boot Execution (PXE) boot process when using a USB-C or Thunderbolt Ethernet adapter. Updated AUGUST 22, 2024 ID: 000150882

How To Remove Windows 10 updates when troubleshooting performance problems on Dell Computers

The following article provides information about when you must remove a windows update and how you would be best to do it. Updated AUGUST 22, 2024 ID: 000133367

How to Configure Windows 10 Touchpad Scrolling (Reverse Scrolling Fix)

Learn how to modify the default touchpad scrolling behavior in Windows 10, including reversing the scrolling direction. Updated AUGUST 21, 2024 ID: 000128884

How to Change Language in Adobe Acrobat: Step-by-Step Guide

Learn the easy steps to modify language settings in Adobe Acrobat 2017 and later. Follow our guide for a seamless language switch. Get expert tips now. Updated AUGUST 21, 2024 ID: 000180675

How to Uninstall Skype on Your Dell Computer

This article provides information about how to remove Skype from a Dell computer with a Windows operating system. Updated AUGUST 21, 2024 ID: 000132430

An Ubuntu Linux Keyboard Shortcut Reference Guide for your Dell Computer

The following article provides information about the various keyboard shortcut commands common to Ubuntu Linux for use with your Dell Computer. Updated AUGUST 21, 2024 ID: 000131678

How To Use Windows Logs to Troubleshoot Wireless Problems that Only Occur at Customer Locations

The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites. Updated AUGUST 21, 2024 ID: 000150790

Solving Windows 10 ISO Size Issue for FAT32: Split or Extract Install.wim

Learn how to manage Windows 10 ISO files with oversized install.wim for FAT32. Splitting or extracting the install.wim can solve the issue. Updated AUGUST 21, 2024 ID: 000127789

How To Increase RAM Using USB Drive In Windows 8 & 10

The following article provides information about How to increase RAM using USB drive in Windows 8 & 10. We can increase the RAM by using ReadyBoot or Virtual Memory. Updated AUGUST 21, 2024 ID: 000149907

Dell Trade In Frequently Asked Questions (US Only)

If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help. Updated AUGUST 21, 2024 ID: 000192007

How to Successfully Update the TPM Firmware on your Dell Computer

This article describes the TPM firmware update process. Updated AUGUST 21, 2024 ID: 000184894

Securely Erasing Data on Your Device Before Trade In or Recycle

Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices. Updated AUGUST 21, 2024 ID: 000192008

Getting started with your Dell Windows Computer

A basic guide to help you get started with your new Dell computer with Windows and where to find resources on Dell Support website to help you address any questions or issues. Updated AUGUST 21, 2024 ID: 000130248

Dell Client Drivers and Downloads Update Release Schedule

This article provides information about the Dell client drivers and downloads update release schedule. Updated AUGUST 18, 2024 ID: 000197092

Safety Precautions When Working with Electronic and Electrical Equipment

This article provides information about basic safety precautions that users must take before you access the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and safety precautions when lifting electronic equipment. Updated AUGUST 14, 2024 ID: 000137973

Using the Wireless Network Report in Windows 10 and Windows 11

The following article provides information about the usage of the Windows troubleshooting resource: The Wireless Network Report Updated AUGUST 13, 2024 ID: 000141419

Dell Computers Released in 2024 and Later May Have Hardware That is Not Supported in Windows 10

Information about hardware that is not supported in Windows 10 on Dell computers that were released in 2024 and later. Updated AUGUST 09, 2024 ID: 000227657

Using AC Adapter of Dell Laptops While Traveling

This article provides information about using the AC adapter of your Dell laptop while traveling to another location. Updated AUGUST 07, 2024 ID: 000139802

Using DUP BIOS Updates With Administrator Options

How to update your Dell BIOS using the Dell Update Package (DUP) format. Includes detailed instructions for OptiPlex, Latitude, Precision Workstations, Inspiron, Vostro, and XPS models. Updated AUGUST 06, 2024 ID: 000148745

How To Change Windows Update Settings in Windows 8 & 8.1

This article provides information on "Changing Windows Update settings in Windows 8" Updated JULY 30, 2024 ID: 000123650

AutoPlay does not pop up when CD or DVD is inserted in the drive

This article provides information about how to resolve issue with AutoPlay does not pop up when a CD or DVD is inserted into the drive. Updated JULY 30, 2024 ID: 000153038

How to Enable Tablet Mode On-Screen Keyboard as Default

Learn how to set the tablet mode on-screen keyboard as your default keyboard when no physical keyboard is connected, even with tablet mode turned off. Updated JULY 19, 2024 ID: 000128227

Latitude Systems May Not Detect Intel 5450 SSD When Waking from Low-Power State

This article provides information about a firmware update available to resolve sleep and standby issues on your Latitude laptop with Intel 5450 SSD. Updated JULY 18, 2024 ID: 000125331

How Do I Recycle or Dispose of My Dell Battery

This article provides information about recycling or disposing Dell batteries. Updated JULY 17, 2024 ID: 000125451

How to Identify the Dell Trusted Device Version

Learn how to identify the version of Dell Trusted Device (formerly Dell BIOS Verification) may be identified by following these instructions. Updated JUNE 28, 2024 ID: 000131036

How To Install Windows 11 and Windows 10 When Intel Optane Is Installed on a Dell Personal Computer

Step-by-step instructions to guide you through the setup process for Windows 11 and Windows10 on your Dell computer using Intel Optane. Updated JUNE 27, 2024 ID: 000140714

Common Ubuntu Linux Terminal Commands Explained

The following article provides information about the common terminal commands in use with Ubuntu Linux. Updated JUNE 21, 2024 ID: 000123980

How to Quickly Fix a Windows On-screen Error Caused by Changing the SATA Mode

The following article is a guide to a quick fix for On-screen Windows errors seen after changing your computers Serial AT Attachment (SATA) mode. Updated JUNE 21, 2024 ID: 000138544

Dell Service Coverage for Portable Computer Keyboards

This article clarifies the conditions for Dell coverage of the portable computer keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document. Updated JUNE 20, 2024 ID: 000225879

Troubleshooting Fans and Fan Trays in the C-Series and E-Series

Troubleshooting Fans and Fan Trays in the C-Series and E-Series Updated JUNE 19, 2024 ID: 000175299

How to Reinstall Individual Modern Apps Included with Windows 10

This article provides the information about reinstalling individual modern applications that are included with Windows 10. Updated JUNE 18, 2024 ID: 000125529

How to Get Support for Intel Unison

This article covers how to obtain product support for Intel Unison. Updated JUNE 18, 2024 ID: 000215231

Using SCCM to create an updated Windows PE Image with drivers for your Dell PC

Information about how to update your boot image with the proper driver CAB (Cabinet: Windows File Extension) files and Windows Automated Installation Kit version in SCCM (System Center Configuration Manager) to be compatible with new Dell models. Updated JUNE 13, 2024 ID: 000140273

How to Enable Virtual Workspaces on a Dell Computer Running the Ubuntu Operating System

The following article provides information about how to enable workspaces on a computer running the Ubuntu operating system. Updated JUNE 11, 2024 ID: 000129826

How To Configure Multiple Displays on a Dell Computer Using the Ubuntu Operating System

The following article provides information about setting up multiple screens using the Ubuntu operating system on your Dell computer. Updated JUNE 03, 2024 ID: 000130979

Dell system does not detect the killer WLAN card after reinstalling Ubuntu 18.04

Information about resolving a Killer WLAN card detection issue seen after installing Ubuntu 18.04 on a Dell PC. Updated MAY 31, 2024 ID: 000132754

How to Troubleshoot Hardware with Ubuntu on Your Dell Computer

Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system. Updated MAY 29, 2024 ID: 000131786

How To Remove Applications, Programs, and Updates in Windows 11, and Windows 10

The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system. Updated MAY 27, 2024 ID: 000137586

How to Force a BIOS Update on a Dell Laptop

This page describes how to Update the BIOS on a laptop with or without the AC adapter attached, if the battery is missing, or the battery has failed. Updated MAY 27, 2024 ID: 000134938

PXE Boot DHCP Server Requirements for Dell Client Computers Shipping after 2019

The following article provides information about reports of a Preboot Execution Environment (PXE) boot issue on the latest computers from Dell. It is an issue where the Dynamic Host Configuration Protocol (DHCP) server is sending out the older undionly.kpxe file. New computers no longer support legacy boot. This file can prevent the server from accessing the Internet Protocol (IP) address of the new Dell XPS, Latitude, OptiPlex, or Precision device. Updated MAY 21, 2024 ID: 000124383

De-register Microsoft Autopilot Before Repairing the Motherboard or Replacing the System

The following article provides information about the de-registration of Microsoft Autopilot enrolled PC's that require a motherboard rework or system exchange. Updated MAY 21, 2024 ID: 000133098

New SSD is Not Detected in Windows 11 and Windows 10 Disk Management

The following article is about a newly installed solid state disk (SSD) that Disk management does not detect. This is on the Windows 11 and Windows 10 operating systems with Storage Spaces set up. Updated MAY 21, 2024 ID: 000137098

How to Set Up and Use the Windows Hello PIN Login in Windows 11 and Windows 10

The following article provides information about the various ways to set up a Windows Hello PIN login. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems. Updated MAY 21, 2024 ID: 000149166

How to Download Dell Trusted Device

Dell Trusted Device may be downloaded by following these instructions. Updated MAY 17, 2024 ID: 000130816

How to Use the Dell Support Site to Identify and Install the Drivers for Your Dell Personal Computer

This article provides information about how to download Dell drivers from the Dell.com/support website for your Dell computer. Updated MAY 16, 2024 ID: 000132380

Linux On Dell Desktops And Laptops

The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them. Updated MAY 15, 2024 ID: 000138246

How to Get Support for Dell Trusted Device

Learn how to get support for Dell Trusted Device (formerly Dell BIOS Verification). Dell offers several methods of support. Updated MAY 13, 2024 ID: 000126211

Ubuntu Linux Terms for your Hard Drive and Devices Explained

The following article provides a reference about what hard drives and devices are called in the Ubuntu Linux operating system. It takes you through how they are used on your Dell Computer with Ubuntu installed. Updated MAY 09, 2024 ID: 000132092

Explaining the Types and Definitions of Ubuntu Linux Partitions and Directories

The following article is a reference to the various terms used in Ubuntu Linux. This is so that its structure can be described in a logical manner. (Terms can overlap between operating systems and sometimes mean two different things simultaneously.) Updated MAY 08, 2024 ID: 000131456

A Guide to Video on Dell Computers with an Ubuntu Operating System

The following article provides information about video as it applies to Dell computers using the Ubuntu operating system. Updated MAY 01, 2024 ID: 000129722

The Dell Command |Configure |Power | Monitor| Update Utilities Software Overview

The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site. Updated APRIL 29, 2024 ID: 000177196

How to Enable the Integrated Microphone on a Dell Computer Running Ubuntu

The following article provides information about how to enable the microphone on your computer using the Ubuntu operating system. Updated APRIL 26, 2024 ID: 000130863

Ubuntu LTS 18.04 Computer Locks Up when Entering Sleep Mode

The following article provides information about an issue that is seen on Dell computers running Ubuntu Long-Term Support (LTS) 18.04. Where the computer locks up when entering Sleep mode after installing from the Canonical International Standardization Organization (ISO) file. Updated APRIL 26, 2024 ID: 000129712

How to disable touch options when setting up KIOSK mode on Dell Touch enabled Windows 10 Computers

This article provides information about how to disable touch options in Windows 10. This can be difficult when using a Dell Touch enabled computer as a KIOSK device. Updated APRIL 25, 2024 ID: 000137096

How to Upgrade Dell Trusted Device

Learn how to upgrade Dell Trusted Device (formerly Dell BIOS Verification) by following these instructions. Updated APRIL 22, 2024 ID: 000207264

How to Store Dell Portable Laptops without Damaging Them

Best practices for storing Dell laptops without causing damage. Learn about the risks of stacking laptops and explore alternative storage solutions like racks and carts. Updated APRIL 03, 2024 ID: 000156267

Self-Encrypted Drives with Encrypted Hard Drive Do Not Allow Encryption Management

Information about Self-Encrypting Drives not allowing Encryption Management. Updated APRIL 03, 2024 ID: 000136937

How to stop Excel 2016 crashing on a Touchscreen computer with Windows 10 when you use Visual Basic functions

The following article provides information about a specific issue. It occurs when you clear the filters within the Microsoft Office 2016 Excel application on a touch screen computer running Windows 10. Updated MARCH 13, 2024 ID: 000137129

Capture Dell Trusted Device Telemetry with Microsoft Intune

Need to configure Microsoft Intune for Dell Trusted Device? Our clear guide helps you set up quickly for enhanced security and control. Updated MARCH 07, 2024 ID: 000222830

Fingerprint Reader Installation Guide

This page show information about how to install the drivers and software on your computer for the fingerprint reader. Updated FEBRUARY 16, 2024 ID: 000132015

O2Micro SD Memory Card Reader may cause sleep or power management issues on Latitude and Precision mobile systems

Install the latest driver for the O2Micro SD Memory Card reader to resolve sleep and power management issues on Precision and Latitude systems with this card reader installed. Updated FEBRUARY 16, 2024 ID: 000137751

How to use and troubleshoot Dell Command | Update to update all drivers BIOS and firmware for your computer

Using the Dell Command Update utility to perform driver, BIOS, and firmware updates on your computer. Updated FEBRUARY 13, 2024 ID: 000108963

How to Use Command Prompt to Verify Install Date of Microsoft Windows

Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer. Updated FEBRUARY 12, 2024 ID: 000131940

DSA-2022-248: Dell Client BIOS Security Update

Dell Client Commercial remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 12, 2024 ID: 000203758

Guidance on Connectivity for Dell Monitors and Dell PC Platforms and Graphics

Important information concerning recommended cable length to use with your Dell monitor and guidelines for PC and graphics connectivity. Updated FEBRUARY 09, 2024 ID: 000131263

How to Upgrade your Ubuntu Operating System to the Latest Version

The following article is a guide to upgrading your Ubuntu operating system. Step-by-step instructions to upgrade to the latest version available for your Dell laptop or desktop. Updated FEBRUARY 09, 2024 ID: 000131667

Frequently Asked Questions (FAQs) about DisplayPort on Dell Laptops and Desktops

This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops. Updated FEBRUARY 07, 2024 ID: 000138764

How to Fix Windows Desktop Offset Issue Troubleshooting Guide

Resolve Windows desktop offset problems with our step-by-step guide. Update drivers, check display settings, and troubleshoot with ease. Updated FEBRUARY 07, 2024 ID: 000138732

How to Update Device Drivers for Windows S Mode Systems

Windows S-Mode devices are streamlined for security and performance. To maintain both, drivers can only be updated through Windows Update / Windows Update for Business (WUfB). Updated FEBRUARY 02, 2024 ID: 000206176

Dell FaceAware Software Guide

Learn all about the FaceAware program available on certain Dell Latitude systems. Updated JANUARY 29, 2024 ID: 000143095

Why your Dell Laptop or Desktop Runs Slower Over Time and How to Speed It Up

The following article provides information about why Dell laptops and desktops may slow down over time and how you can fix this on your device. Updated JANUARY 26, 2024 ID: 000131445

Wi-Fi Tethering on a Dell Laptop with an iPhone Device

The following article provides information about setting a preferred wireless band of 2.4 GHz, which should aid in successfully tethering from your iPhone mobile device. Updated JANUARY 25, 2024 ID: 000134378

How to troubleshoot Wireless network issues in Ubuntu Linux on your Dell Laptop or Desktop

The following article provides information about how to identify and resolve a wireless network issue on your Dell laptop or desktop with Ubuntu Linux installed. Updated JANUARY 25, 2024 ID: 000130686

Frequently Asked Questions (FAQs) about the USB Ports on a Dell Computer

This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer. Updated JANUARY 24, 2024 ID: 000129226

Error Message When You Start Windows: "The Windows Boot Configuration Data file is Missing Required Information" (Error Code 0xc0000034)

Support for the Error Code 0xc0000034 seen in a Windows 7, 8, and 10 No Boot situation. Updated JANUARY 08, 2024 ID: 000179424

How to Troubleshoot Hard Drive Encryption Issues

This article provides information about hard drive encryption along with explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer. Updated DECEMBER 22, 2023 ID: 000178978

How to Enable or Disable Pinch Zoom on a Alps Multi-Touch Touchpad in Windows 10

Follow the instructions to learn how to enable or disable the Pinch Zoom function the Alps Multi-Touch Touchpad installed on some Latitude and Precision computers. Updated DECEMBER 22, 2023 ID: 000128870

How to Update the TPM Firmware When You Get the Error Message "The update image is not for this system"

This article is a guide to a couple of different methods to complete a TPM (Trusted Protocol Module) firmware update on a Dell PC if you get the following error message - "The update image is not for this system". Updated DECEMBER 20, 2023 ID: 000138425

McAfee LiveSafe Shows as Removed After Computer is Restored to Factory Image

If the customer restores the computer back to the factory image the removed application list can incorrectly show "McAfee LiveSafe" as a removed application. Updated DECEMBER 04, 2023 ID: 000181135

How to Resolve Dell Latitude 7389's Limited Resolution with Dual UHD Monitors on WD15 Dock

Discover how to fix the Dell Latitude 7389's limited resolution problem when connecting two UHD monitors to a WD15 Dock. Get the solution here! Updated NOVEMBER 09, 2023 ID: 000129894

The BIOS Password Prompt appears smaller on a 4K Notebook LCD

This article provides information about why the BIOS Password Prompt appears smaller on a 4K (3840 x 2160) built-in display. Updated NOVEMBER 02, 2023 ID: 000132908

Using a Computer Running macOS to Recover a Dell Computer Running Windows

The following article goes through the various ways that you can use a computer running the macOS operating system to help recover a Dell Computer. (macOS was previously Mac OS X, or OS X.) Updated OCTOBER 05, 2023 ID: 000138931

Slow performance and 100% CPU usage with Malwarebytes installed

The following article provides information about how to identify and resolve the MBAMService.exe service causing 100% CPU usage and slowing system performance to a stop. This is not a supported program and any additional information should be taken to Malwarebytes directly. Updated OCTOBER 05, 2023 ID: 000148017

How to resolve an issue with the Keyboard displaying numbers rather than the text typed.

The following article provides information about what to do if your keyboard starts giving number values for any text typed. Updated OCTOBER 05, 2023 ID: 000141074

How To Uncover if your Windows 10 Dell Computer is Making Unauthorized Connections

The following article takes you through how to identify when your Dell computer is making unauthorized connections in Windows 10. Updated OCTOBER 04, 2023 ID: 000136248

What is PC Game Pass and How Can I Get Support

This article describes the support scope for PC Game Pass and the Xbox app on Dell devices. Updated AUGUST 03, 2023 ID: 000207179

DSA-2022-186: Dell Client Security Update for Dell Client BIOS

Dell Client Consumer and Commercial platform remediation is available for this vulnerability that may be exploited by malicious users to compromise the affected systems. Updated JUNE 14, 2023 ID: 000201396

DSA-2022-224: Dell Client Security Update for Dell Client BIOS

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may exploited by locally authenticated malicious users to compromise the affected systems. Updated JUNE 08, 2023 ID: 000202194

3G (Mobile Broadband) Modem: How to configure and use 3G on a Dell computer using the Ubuntu operating system

This article takes you through the various issues and uses of 3G (Mobile Broadband) on a Dell computer using the Ubuntu operating system. We take you through identification, setup, and use. Updated MAY 04, 2023 ID: 000129702

DSA-2022-312: Dell Client Security Update for Intel November 2022.3 IPU Vulnerabilities

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems. Updated JANUARY 11, 2023 ID: 000205135

Near-Field Communications (NFC) and Smartcard Driver for Dell Computers

How to download and install the driver for the NFC (near field communications) and Smartcard on Dell computers. Updated JANUARY 09, 2023 ID: 000175426

DSA-2022-325: Dell Client Security Update for Dell Client BIOS

Dell Client Consumer platform remediation is available for this vulnerability that could be exploited by malicious users to compromise the affected system(s). Updated DECEMBER 13, 2022 ID: 000205719

DSA-2022-277: Dell Client Platform Security BIOS Update for OpenSSL Vulnerability

Dell Laptops Report a Blue Screen Error When Connecting to VMware Horizon Virtual Machine

The following article provides information about a Blue Screen error that is reported on Dell laptops with Infrared Cameras while connecting to VMware Horizon Virtual Machine. Updated DECEMBER 01, 2022 ID: 000180341

DSA-2022-160: Dell Client Security Update for Intel June 2022 MMIO Vulnerabilities

Dell Family Driver Packs for Windows 10 19H1, 19H2, 20H1 & 20H2

Dell Family Driver Packs for Older Win10 Versions and platforms Updated SEPTEMBER 06, 2022 ID: 000203084

DSA-2022-151: Dell Client Platform Security Update Security Advisory for NVIDIA GPU Display Driver Vulnerabilities

Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin: NVIDIA GPU Display Driver-May 2022. Updated AUGUST 31, 2022 ID: 000200573

DSA-2022-122: Dell Client Security Update for Intel May 2022 Vulnerabilities

Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated AUGUST 11, 2022 ID: 000199279

DSA-2022-097: Dell Client Security Update for BrakTooth Bluetooth Vulnerabilities

Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may exploited by malicious users to compromise the affected devices. Updated JUNE 24, 2022 ID: 000200569

DSA-2022-150: Dell Client Platform Security Update for NVIDIA GPU Display Driver Vulnerabilities

Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin NVIDIA GPU Display Driver for February 2022. Updated JUNE 06, 2022 ID: 000200143

DSA-2022-132: Dell Client Security Update for Intel SSD Vulnerabilities

Dell Client Consumer and Commercial platform remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated MAY 26, 2022 ID: 000199282

DSA-2022-095: Dell Client Platform Security Update for SMM Vulnerabilities

Dell Client Consumer and Commercial platform remediation is available for SMM vulnerabilities that may exploited by malicious users to compromise the affected system. Updated MAY 12, 2022 ID: 000199285

DSA-2022-016: Dell Client Platform Security Update for AMD Graphics Driver Vulnerabilities for Windows 10.

Dell Client Platforms remediation is available for multiple AMD security vulnerabilities that may be exploited by malicious users to compromise the affected systems. Updated APRIL 18, 2022 ID: 000195216

DSA-2020-121: Dell Client Platform Security Update for BIOS Admin Password Change Verification Bypass Vulnerability

Dell Client Consumer and Commercial platforms require a security update to address a BIOS Admin password change verification bypass vulnerability. Updated NOVEMBER 10, 2021 ID: 000130081

DSA-2021-106: Dell Client Platform Security Update for Multiple Vulnerabilities in the BIOSConnect and HTTPS Boot features as part of the Dell Client BIOS

Dell is releasing remediations for multiple security vulnerabilities affecting the BIOSConnect and HTTPS Boot features. Updated SEPTEMBER 15, 2021 ID: 000188682

Dell Family Driver Packs for Windows 10 - RS5 and earlier

Dell Family Driver Packs for Older Win10 Versions and platforms Updated AUGUST 05, 2021 ID: 000190218

Windows 10 May 2019 Update (build 1903) fails to install due to an out-of-date Intel Rapid Storage Technology (RST) driver

Information on an installation issue seen when updating to the Windows 10 May 2019 Update (build 1903). Updated JULY 16, 2021 ID: 000132470

DSA-2021-026: Dell Client Platform Security Updates for Intel XMM™ 7360 Cell Modem Vulnerabilities

Dell Client Platforms require a security update to address vulnerabilities addressed in Intel XMM™ 7360 Cell Modem. Updated JUNE 02, 2021 ID: 000182801

DSA-2021-027: Dell Client Platform Security Updates for Intel PROSet/Wireless WiFi and Killer Driver Vulnerabilities

Dell Client Platforms require a security update to address vulnerabilities addressed in Intel PROSet/Wireless WiFi and Killer Driver. Updated MAY 22, 2021 ID: 000182802

DSA-2021-025: Dell Client Platform Security Update for Intel® SGX Platform Software Vulnerability

Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00444: Intel® SGX Platform Software Advisory. Updated MAY 22, 2021 ID: 000182800

DSA-2020-110: Dell Client Platform Security Update for Intel-SA-00334 Vulnerability

DSA-2020-110: Dell Client Platform Security Update for Intel-SA-00334 Vulnerability Updated MAY 22, 2021 ID: 000132103

DSA-2019-055: Dell Client Platform Security Update for Intel-SA-00185 and Intel-SA-00191

Dell Client platforms require a security update to address vulnerabilities in Intel CSME, Server Platform Services, Trusted Execution Engine, Intel Active Management Technology and Intel Firmware. Updated MAY 22, 2021 ID: 000145257

DSA-2020-205: Dell Client Platform Security Update Security Advisory for Intel Graphics Driver Vulnerabilities

Dell Client Platforms require a security update to address vulnerabilities addressed in INTEL-SA-00369 Intel Graphics Driver Advisory. Updated MAY 22, 2021 ID: 000126415

DSA-2020-021: Dell Client Platform Security Update Advisory for STMicroelectronics' Trusted Platform Module (TPM)

Dell Client Consumer and Commercial Platforms require a security update to address STMicroelectronics' TPM vulnerabilities. Updated MAY 22, 2021 ID: 000177719

DSA-2019-056: Dell Client Platform Security Update for Intel-SA-00189

Dell Client platforms require a security update to address vulnerabilities in the Intel® Graphics Driver for Windows Updated MAY 22, 2021 ID: 000147348

DSA-2020-061:Dell Client Platform Security Update Advisory for Intel® CSME Advisory

Dell Client Consumer and Commercial Platforms require a security update to address Intel vulnerabilities. Updated MAY 22, 2021 ID: 000180550

DDP | A or DCP prompts for TPM password

This article takes you through resetting the TPM of any previous credentials in a Dell BIOS. Updated APRIL 10, 2021 ID: 000139082

Dell Capture Scanning Software Overview

How to use the Capture Scan software which was available on some Latitude systems. Updated APRIL 10, 2021 ID: 000141119

How to Resolve a Signed BIOS Firmware Message on a Latitude, Precision or OptiPlex System

This article describes an error message regarding signed BIOS firmware in Latitude, Precision or OptiPlex systems. Updated APRIL 10, 2021 ID: 000126560

DSA-2020-029: Dell Firmware Update Utility Arbitrary File Overwrite Vulnerability

Dell Firmware Update Utility has been updated to address an arbitrary file overwrite vulnerability. Updated FEBRUARY 21, 2021 ID: 000128296

DSA-2019-043: Dell Client Improper Access Control Vulnerability

Select Dell Client Commercial and Consumer platforms require an update to address an improper access control vulnerability. Updated FEBRUARY 21, 2021 ID: 000140068

Welcome

Welcome to Dell

Support Resources

Latitude E7240 Ultrabook

Latitude E7240 Ultrabook

Quick links

Quick links

Latitude E7240 Ultrabook Articles

Articles

Dell Laptop Battery - Frequently Asked Questions

Troubleshooting and Resolving Dell Webcam Driver Issues in Windows

Troubleshoot Audio Recording Issues or Sound Recording Problems

How to Create and Use the Dell Recovery and Restore USB drive

Microsoft Windows 10 End of Support Announcement

Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

How to Check for WiFi Interference and Reduce Wireless Signal Problems

Bypass BitLocker When Recovery Key Loop Fails in Windows

Dell Command | Configure Toolkit Returns an Error When Setting Secure Boot Mode to Audit Mode

Anti-virus Exclusions for Dell Trusted Device

Dell Family Driver Packs

How to Set Up Email on Your New Dell Computer

How to Change the Video Settings or Improve Text in Windows 11 and Windows 10

How to Identify an Unknown Device in Device Manager

HDMI to DisplayPort (DP) Adapter Conversion Information

Windows Activation Fails with error 0x803fa067 After a Motherboard Replacement

Reinstall Windows or Linux using the Dell OS Recovery Image

Troubleshoot Microsoft Outlook Running Slow or Locking Up

Notepad Starts Automatically when You Start Your Computer

Frequently Asked Questions (FAQs) about the eSATA port on a Dell Computer

What is DisplayPort: Origins, Features, and Benefits

A Guide to the External Ports and Connectors on a Dell Computer

A Basic Guide to Identifying the Main Parts of a Laptop

How to Get the PPID Number of the Motherboard on a Dell Computer

Intel Iris Xe Graphics Shows As Intel UHD Graphics on a Dell Desktop or Laptop

How to Use Secured Component Verification (on Cloud)

Dell Parts and Repairs Selector

Dell Trusted Device Signing Certificate September 2021 Update

How to Identify AC Adapter Damage on Dell Systems

Short Battery Life for the Alienware AW720H Headset

Microphone Muted or Media Playback Paused on the Dell Pro Premium Wireless ANC Headset WL7024

Set Up, Use, and Troubleshooting GPS Using the Dell Location and GPS Utility

Dell Pro WL3024 or Dell Pro Premium ANC WL7024 Wireless Headsets Not Detected in Dell Peripheral Manager When Using Bluetooth Connection

Microphone is Not Working on Some Alienware Headsets

Notebook with Discrete Graphics May Behave Unpredictably when Connected to Dock or Monitor

How to Get Support for TechDirect Update - Manage Catalog (DCCRM)

Adding Programs and Apps to the Startup Folder in Windows 10

LCD brightness constantly changing with Intel Display Power Setting enabled

How to Set a Dell System BIOS Password

How to Print Screen in Windows Using the Print Screen Key

How to Use and Troubleshoot the Dell Universal Dock D6000

Intune Fails to Deploy Dell Optimizer Version 4.2.2 When Downloaded from the Microsoft Store

Monitor Drops LAN Connectivity

Dell Command | Deploy Driver Packs for Latitude Models

Migrate Outlook Email, Calendar, Contacts to a New Computer Using a PST File

How to Calibrate Monitor Color in Windows 10 and Windows 11

Proximity Sensors and Walk Away Lock Functionality May Report the System Locking Too Quickly

Ubuntu 22.04 Cheese Application Preview Screen Stops Responding, is Not Smooth, or an Error Appears While Playing Recorded Video

Dell Laptop, Tablet, and Desktops Tested for Windows 11 Compatibility

Battery Storage Mode and how it Affects the CMOS Battery Shelf Life

How to Boot into Safe Mode in Windows 11 or Windows 10

Alienware Headset Does Not Work When Connected Using 3.5 mm Cable

Damaged USB Type-C Cable Causes Laptops to Not Charge and No Video with Monitors

Troubleshoot Wi-Fi Not Working Issues and Connect to Your Wi-Fi Network

How to Make Nvidia Card Primary and Enable Switchable Graphics Mode on Dell Laptops

Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys

How to Install Ubuntu and Windows 8 Through Windows 11 as a Dual Boot on your Dell Computer

How to Troubleshoot Blue Screen or STOP Error Code on a Dell Computer

Troubleshooting Kensington Security Locks on Dell Systems

How to Fix the Windows 10 Infinite Boot Loop Problem

Dell Display Pixel Guidelines

Dell Data Wipe

What the Headless Operation Mode Active POST message means and how to stop it appearing during start-up

LED or Light Ring on a Dell AC Adapter is Off or Flickering

Camera and Microphone Not Working in Windows 11 or Windows 10

How to Connect Speakers or Headphones to Your Dell Computer

Correct Handling and Usage of the Dell DA305 Adapter and Dell Pro 7-in-1 USB-C Travel Hub DA310

How to Convert a Windows 11 or 10 Microsoft Account to a Local Account

How Do I Change My Blu-Ray Regional Code Settings in My Disc Player?

Unable to Turn on Alienware Wireless Gaming Headset AW720H, AW725H, or AW920H Upon Arrival

How to Reset the Real-Time Clock to Recover Your Dell Laptop