PowerProtect Data Protection Hardware

This article explains the cause and resolution of alerts related to the Baseboard Management Controller (BMC), also known as iDRAC on Dell PowerEdge-based platforms. The BMC is an embedded controller that monitors system health parameters such as temperature, fan speeds, power status, and voltage. When the BMC becomes unresponsive or fails, the Data Domain system generates an alert.

Dell EMC Integrated Data Protection Appliance (PowerProtect DP Series) remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

This document serves to help with identifying the error or and fault and provide a resolution path.

During an upgrade to Integration Data Protection Appliance 2.7.6, the ACM UI shows that the Search portion failed to upgrade at 55%.

Summary: How to upload support materials or dumps to a Dell-Managed File Transfer (MFT) or Direct EMEA File Transfer (DEFT) server. Secure File Transfer Protocol (SFTP) or HTTPS protocols must be used. A temporary MFT or DEFT account must be created.

Broadcom released article 369707 to work around CVE-2024-37085 for ESXi 7 system as part of their Security Advisory VMSA-2024-0013. This article provides a procedure to apply on PowerProtect Data Protection (DP) Appliances or Integrated Data Protection Appliance (IDPA) Hypervisor (ESXi) systems.

PowerProtect DM5500 Appliance: Day 1 initialization fails with error Time difference xxxxx sec between NTP server, and Appliance exceeded the maximum allowed difference of 600 s even though there is correct time set in NTP server. Day 1 configuration fails due to Time sync issues between the NTP server and the Appliance.

This knowledge base article shows how to upgrade avamar virtual machine proxy using proxy deployment manager (PDM).

Dell PowerProtect DP Series Appliance (IDPA) remediation is available for multiple security vulnerabilities in Infrastructure that could be exploited by malicious users to compromise the affected system.

This issue is not caused by Data Mover itself. It occurs due to NFSv4 identity-mapping behavior on the client side.

Dell Data Protection Central remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

After upgrading the IDPA appliance model DP4400 to v2.7.9 (Data Domain Operating System 8.3.1), SupportAssist registration fails with "Access Key and Pin is not valid" due to a mismatch in serial number properties.

This article describes the current status of compatibility between Integration Data Protection Appliance (IDPA) and Secure Connect Gateway (SCG) software products.

Upgrading IDPA to 2.7.7 or Griffin (Avamar and Data Domain) causes random backup failures due to rejected connections in Data Domain from Object Existence Check (OEC).

When an I/O Module (aka SLIC or PCI card) fails or is removed from a Data Domain (DD), the system generates the Error: EVT-ENVIRONMENT-00029: Event Message: I/O module has failed.

Dell Data Domain Virtual Edition (DDVE) based platforms (for example, DD3300) Alert for a failed, unknown, or predictive failure disk with the Error: EVT-STORAGE-00031 or EVT-STORAGE-00032

Issue reported in IDPA 2.3 IDPA system manager root password goes out of sync frequently after updating the correct password on ACM Dashboard.

Network Data Management Protocol (NDMP) nodes configured on Protection Software must be removed before IDPA upgrade. The NDMP is not upgraded during the IDPA upgrade workflow. The node must be manually removed from the probe.xml file on the Avamar Utility Node before upgrade is started. It is returned once upgrade is complete.

This alert shows following an IDPA code upgrade to IDPA 2.7.6, and may or may not affect running services or system access.

During post 2.7 upgrade tasks, the Avamar and Appliance Configuration Manager (ACM) both trigger Avamar maintenance tasks which may cause one of them to fail.

How to properly shut down an IDPA appliance using Appliance Configuration Manager (ACM) Dashboard and integrated Dell Remote Access Controller (iDRAC) interface.

DPATOOLS utility is installed on ACM in a DP4400 appliance and this utility can be used to perform Firmware Upgrades on the IDPA. This KB walks you through an issue where IDPA would fail to enter service mode when you issue the command "dpacli -servicemode" due to DPA being in unconfigured state and DPACLI still issues a test connection query to DPA which fails. This is a known issue with the dpacli 2.0.0.16 version.

Dell Avamar, Dell Networker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance / Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

This KB article discusses an issue where a parser error is seen while reading the InfrastructureComponents.xml file due to this file being corrupt or incorrectly populated.

The Dell EMC PowerProtect DP Series Appliance Info Hubs organize the documentation for all releases. Note that the “Integrated Data Protection Appliance (IDPA)” is rebranded to “PowerProtect DP Series Appliance”.

All Dell Data Domain (DD) systems use SAS connectivity to provide path redundancy (multipath) for attached enclosures and disks. If communication is interrupted along any part of the SAS path, the system generates alerts to notify administrators of potential issues. Prompt attention to these alerts is essential to maintain system health and data availability.

Dell Response to the May 25, 2021 VMware vCenter Vulnerability Disclosure

Telemetry could not be sent to CloudIQ connectivity with Secure Remote Services failed.

Dell Avamar, Dell NetWorker Virtual Edition (NVE) and Dell PowerProtect DP Series Appliance /Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Avamar, Dell NetWorker Virtual Edition (NVE), and Dell PowerProtect DP Series Appliance: Dell Integrated Data Protection Appliance (IDPA) remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.