PowerEdge R420

Understand and troubleshoot PowerEdge hard disk drives, RAID, PowerEdge RAID Controller, and other storage hardware such as cables, backplane, so forth.

This page explains the difference between drivers and firmware and how to update them on Dell PowerEdge Servers using different methods.

This article explains how to use iDRAC Direct to manage your PowerEdge server.

This article explains what a predictive drive failure (error code PDR16) means, why it occurs, and provides step-by-step instructions to troubleshoot and resolve the issue. It covers recommended actions such as backing up data, updating firmware, and replacing the disk if necessary to ensure storage health and prevent data loss.

This article explains what disk errors PDR1001 and PDR3 mean on Dell PowerEdge servers, how physical drive LED indicators provide quick visual diagnostics, and the best practices to resolve these issues. By understanding these alerts and acting promptly, you can maintain storage health, prevent downtime, and protect critical data.

Learn how to create a bootable USB with Rufus to update Dell PowerEdge servers. Follow the step-by-step instructions to prepare and create a bootable USB media.

The PowerEdge embedded LifeCycle Controller provides a simplified method for installation of supported Windows Server and Linux server operating systems with the OS Deployment feature. This article explains how to use the iDRAC LifeCycle Controller to install a supported operating system on most Dell PowerEdge servers. Step-by-step instructions and OS installation videos for Windows Server, Ubuntu Server LTS, SUSE Linux Enterprise Server, or Red Hat Enterprise Linux installation with LifeCycle Controller

This article explains how to create a Virtual Disk using the System Settings menu.

Deploying a template with the virtual disk configuration set to action ‘CREATE’ fails with the error: "Unable to create a virtual disk due to an invalid combination of span count or number of disks specified for the selected RAID level"

To ensure optimal performance and stability for your Dell system, be aware of the latest updates available for the drivers and firmware. There are several systems to do this as explained in the article below.

This article discusses the differences between static and sliding rack rails for installing Dell PowerEdge servers. Learn about mounting options, instructions, and resources for optimal rack configuration.

This article explains why the Windows Boot Drive (hosting the C:\ volume) may show as removeable media in Windows and how to override the behavior when necessary.

To replace a CMOS battery, remove the air shroud, disconnect and remove any expansion cards, locate the battery socket, and carefully pry out the CMOS battery. After installing a new CMOS battery, you must reinstall the expansion cards, install the air shroud, and restore the BIOS settings, ensuring the battery is operating properly and the correct data and time are set in the System Setup.

This article provides information about how to troubleshoot PCIe devices that are not being detected correctly.

Hardware Diagnostics are embedded tools installed in the pre-OPERATING SYSTEM of your server to check hardware is working as designed.

This article describes how to gather the necessary log files to troubleshoot a vSphere Tanzu issue.

Find answers and resources to get started or do more from your MyService360 dashboard with enterprise services data analytics and visualizations.

After upgrading iDRAC9 firmware to version 7.20.60.50 or 7.20.70.50, storage components may not be displayed or the status may appear as Unknown.

When running the nvidia-smi command, you may encounter a driver error stating that "nvidia-smi has failed because it could not communicate with the NVIDIA driver.

This article provides steps to troubleshoot a chassis intrusion, chassis open message for PowerEdge servers.

This article describes how to export the Tech Support Report (TSR) and SupportAssist Collection using the Dell iDRAC7, iDRAC8 graphical or command-line user interface.

After firmware upgrade of iDRAC9 & iDRAC10 to v7.20.60.50 & v1.20.70.50 respectively, the real-time temperature is not displayed in OpenManage Enterprise 4.5.x.

This article lists the PowerEdge RAID Controllers (PERC) by series family (generation) for Dell systems. There are several types of PERC controllers available depending on internal or external storage connectors, maximum drive support, and RAID support.

To help in troubleshooting situations where a server stops responding or reboots unexpectedly, it is critical to identify the software, driver, or hardware component causing the issue. The Operating System crash dump can provide vital clues.

This article provides a brief introduction to the Intel® VROC and describes how to configure it on Dell PowerEdge servers.

This article provides information about how to obtain iDRAC licenses from MyAccount (Formerly Dell Digital Locker).

Systems Management Training Video that Covers How to Create Alert Policies in Dell EMC OpenManage Enterprise.

DSA-2020-145: Dell EMC Server Platform Security Advisory for the 2020.1 Intel Platform Updates (June 2020) - CVE-2020-0528, CVE-2020-0529, CVE-2020-0545

This article explains the behavior of "Power Button = Disable" in BIOS of 12G and later.

The firmware of PowerEdge server hard drives is a critical component in the server system. Regularly updating and maintaining this firmware is essential for server performance, security, and compatibility. Hard drive firmware updates can often fix known hardware faults and issues, address identified vulnerabilities and security problems, and potentially introduce new features, improvements, and enhancements.