PowerStore 7000X

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Datacenter Infrastructure products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

List of technical information resources such as guides, checklist, simple support matrix, and how-to videos to help with PowerStore deployment and use.

When using the Microsoft Active Directory Restricted Groups GPO (Group Policy Object) to add a domain group to a local group on a NAS server. Existing local group members may unexpectedly lose permissions. This behavior occurs when the GPO is configured using the "member of" option, which can override preexisting local group memberships.

If a user specifically requests to renew the Management_HTTP internal certificate using the /api/rest/x509_certificate/reset_certificates REST endpoint, the entire third-party certificate chain will be removed (deleted). The Pre upgrade health check (PUHC) off_release_removed_third_party_certificate_check detects this issue.

This article shows you how to download the PowerStoreOS in preparation for activities such as a PowerStoreOS upgrade.

Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates

PowerStore Metro Volumes mapped to ESX hosts do not support SCSI reservations for RDMs or clustered VMDKs

During a node replacement procedure, if the node is inserted into the chassis and turns on without the embedded module that is inserted or properly seated, the node enters service mode. Once in this state, rebooting the operating system, power cycling the node, and even physically reseating the Embedded Module or Node may not clear this condition.

This is a landing page that contains links to Information and resolution steps for common pre-upgrade health check (PUHC) failures. These are considered self-service solutions and may not need support engagement.

This article explains how to obtain, activate, and troubleshoot licensing issues on PowerStore products.

Initial Deployment of PowerStore fails if the data port speeds are not 10 Gb or higher.

How to downgrade the max NFS version from 4.2 to 4.1 on Unity running OE 5.5.

The PowerStore CLI (PSTCLI) command "support_metrics_archive generate" returns wrong data as a response.

Management UI and Rest are not accessible due to misalignment of Top of Rack (ToR) switch ARP table.

In order to fully identify the cause of a reboot or provide an incident summary, various logs are needed.

This KB describe the state of Battery backup module.

Battery Backup Unit (BBU) end-of-life monitoring generates alerts that indicate internal sensor readings inconsistency/impending end-of-life failure. This article provides details on what the alerts mean and how to handle them.

For Single Sign-On (SSO), PowerStore uses Certificate Authority (CA) certificates for authenticating and validating TLS connections with the external Identity Provider (IDP) Server. Certificates are valid for specific periods, usually one year or longer. When a certificate expires SSO may stop working. To prevent SSO impact, certificate expiration is monitored and alerts are raised to give the user time to obtain and install a new CA certificate before the old certificate expires.

This KB article is a list of technical documents and videos produced by Dell Technologies.

System Health Checks detect if a firmware (FW) upgrade is required.

Scheduled snapshots of the file system are not deleted after expiration.

This article details error alerts generated to help identify issues with Powerstore Node Power Supply Unit Alerts, explaining the different possible causes and the relevant solutions.

This article describes the PowerStore alert for "Drives detected with missing encryption keys."

This article describes the PowerStore alert for "Node Power Supply Unit (PSU) has standby power failure." A health check in the RxDefinitions package detects this issue.

Resolve issues where PowerStore Manager capacity or performance metrics tabs load slowly or show error retrieving data due to metrics collector connection limits.

Capacity metrics may fail to display if an appliance system time was previously set to a date far in the future and then set back to the correct time.

As part of the Dell Future-Proof Program, customers can make claims against DELL TECHNOLOGIES POWERSTORE-POWERMAX DATA REDUCTION GUARANTEE TERMS AND CONDITIONS. These claims are made by submitting a support service request. This article outlines validation steps, remediation requirements, and how to submit a claim. In addition, it explains Data Reduction Ratio (DRR) and specifics about the guarantee requirements.

After upgrading to PowerStoreOS 4.3.0.x, Veeam no longer works as expected.

How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.

Occasionally health checks should be added after the PowerStoreOS is released. These health checks are supplied by the thin package mechanism, and identify various known issues in the PowerStore cluster.