OptiPlex 5000 Micro

Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer.

The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 11 and Windows 10 operating systems on Dell Laptops and Desktops.

Connect your Dell device with Ethernet for faster, more reliable Internet. Discover port locations, speed capabilities, cable types, and quick troubleshooting solutions.

This document provides examples of types of damage that are not covered by Dell’s Basic Support Plans, which include the Dell Limited Hardware Warranty (United States and Canada) and/or applicable Dell basic support terms.

Dell Client Platform remediation is available for multiple NVIDIA® GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client Platform and Dell Precision Rack BIOS remediation are available for multiple vulnerabilities in 2025.3 IPU, UEFI Reference Firmware that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for vulnerabilities in 2026.1 Intel Product Update that could be exploited by malicious users to compromise the affected system.

This article provides information about various methods to reset or reinstall Windows 10 on your Dell computer.

ProDeploy Plus and ProDeploy Essential need to know information. Most new Dell computers come with a setup program to help you get started quickly. Your employer may provide a customized setup or automated process.

This article details Microsoft's announcement to end support for Windows 10 on October 14, 2025. Learn how to upgrade to Windows 11 or purchase a new device capable of running Windows 11.

The following article provides information about how to resolve the rare occasions when Windows Out of box experience (OOBE) fails. This is seen when you start the out of box setup on your Dell computer.

Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk.

Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks.

See the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.

Your Dell computer does not fully go into sleep mode? Learn how to fix Dell computers that do not go to sleep by updating BIOS, drivers, adjusting settings, and more for Windows 11.

Information about facilitating the Pre-Boot Execution (PXE) boot process when using a USB-C or Thunderbolt Ethernet adapter.

Windows S-Mode devices are streamlined for security and performance. To maintain both, drivers can only be updated through Windows Update / Windows Update for Business (WUfB).

The following article provides a guide to the Video connectors. How to resolve No Video issues where the user has plugged up to the wrong ports on the monitor, computer, or any combination of the above.

How to update your Dell BIOS using the Dell Update Package (DUP) format. Includes detailed instructions for OptiPlex, Latitude, Precision Workstations, Inspiron, Vostro, and XPS models.

The following article provides information about the usage of the Windows troubleshooting resource: The Wireless Network Report

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options.

Dell Client Platform BIOS remediation is available for a Weak Password Recovery Mechanism Vulnerability that could be exploited by malicious users to compromise the affected system.

If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help.

Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section.

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.

Learn about how to locate the Dell Pro Keyboard and Mouse KM5221W USB dongle by following these step-by-step instructions.

Learn how to fix USB port issues on your Dell computer, including when a faster USB device runs slower than expected or isn't recognized at all.

This article gives information for deciding between using Intel Unite Small Business Mode or Enterprise Mode with details of the scalability of both options.

The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.

How to use the Print Screen (PrtScr) key in Windows to take screenshots of the whole screen or only the active window. It explains shortcuts like Windows + PrtScr, Alt + PrtScr, Fn key combinations, where your screenshots are saved, and how the keys may look different on Dell keyboards.

Dell Client Platform BIOS remediation is available for multiple vulnerabilities in 2025.2 Intel Processor, Intel Processor Indirect Branch Predictor and Intel Processor Stream Cache that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues.

Dell Client Platform remediation is available for AMD Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article discusses the End of Life and End of Support dates for Dell Digital Delivery and Alienware Digital Delivery, as well as options to migrate to other software delivery tools.

Dell Client Platform remediation is available for AMD Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

Learn how to deploy, manage, secure and virtualize BYOD, Enterprise client, and mobility solutions from Dell Experts and Peers.

Find the right guide for connecting your Dell computer to a TV, monitor, or projector based on your device type and setup needs.

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs

What HDMI version does your Dell have? Which cable supports 4K? How to fix no display? Get answers about HDMI ports, versions, and troubleshooting.

See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form.

Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1).

This article describes the TPM firmware update process.

This article provides quick answers to common questions about Dell drivers. For detailed guides, we have dedicated pages to help you with specific driver tasks.

Steps on how to use the command line feature to install Windows 10 drivers.

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe.

How to create a bootable USB flash drive for BIOS updates, operating system installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP).

This article provides information about Intel 11th, 12th, 13th, and 14th Generation processors, where installation drives are not found during Windows 11 and Windows 10 installation using retail media or downloaded media from the Microsoft Media Creation Tool.

This article provides an example log collector script for the Windows operating system.

The Windows 10 Test mode message may present itself in one of two different ways. See the section that matches what is on your computer.

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.

Got an Unknown Device with a yellow exclamation mark in Device Manager? Follow our simple steps to identify the device and install the correct driver.

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.

Learn how to subscribe to email alerts for Dell driver updates. Get notified when new drivers are available for your Dell computer. Easy setup and management.

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.

This article provides the information on "Why a Redundant Array of Independent Drives (RAID) cannot be configured in the OptiPlex 3040, 3046, 5040, 3050, 5050, 7050 BIOS".

Dell Client Platform remediation is available for multiple vulnerabilities in 2025.3 IPU, Intel Chipset Firmware and Intel Xeon Processor Firmware that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities within AMI BIOS that could be exploited by malicious users to compromise the affected system.

Dell Client Platform BIOS remediation is available for a Security Version Number Mutable to Older Versions Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform Firmware Update Utility remediation is available for an Improper Link Resolution Vulnerability that could be exploited by malicious users to compromise the affected system.

This article provides information about Windows blue screen issue with "INACCEESSIBLE_BOOT_DEVICE (0X7B)" error code.

Dell is aware of the new side-channel analysis attacks (also known as Meltdown and Spectre) affecting many modern microprocessors that were discovered and published by a team of security researchers on January 3, 2018 (CVE ID: CVE-2017-5715, CVE-2017-5753, CVE-2017-5754)

This article discusses how to download and install Foxit PDF Editor (formerly Foxit PhantomPDF) that is sold on Dell computers.

Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process.

This article explains how to initiate an Advanced Driver Restore in the Dell Command Update tool. Advanced Driver Restore provides a one-click installation of drivers. It allows all drivers to be installed following Reinstallation of Windows. Also, it can be used for reinstalling system drivers to fix driver corruption issues.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system.

Secure your digital life with ease - learn how to install McAfee+ Premium for unparalleled online protection. Click for a step-by-step guide!

This article provides information about Dell desktops restarting automatically after modifying the Watchdog Timer support in BIOS.

This article discusses how to install McAfee Business Protection purchased from Dell.

This article provides information about accessing and using Purchased Apps in Dell Optimizer (DO) version 6.x.

Learn about the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi Software that could be exploited by malicious users to compromise the affected system.

Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage.

BitLocker may not enable after a Hard Drive replacement.

This article provides information about the current mounting options available for the OptiPlex Micro Form Factor chassis.

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11.

See the information concerning issues and questions that you might have with the motherboard in your computer.

Information about how to download Secured Component Verification Certificates from My Account (formerly Dell Digital Locker).

Dell Client Platform remediation is available for an EDK2 vulnerability that could be exploited by malicious users to compromise the affected system.

Update your Dell computer's BIOS in 10-15 minutes with BIOSConnect Firmware Update Over the Air (FOTA). Easy instructions for all Dell models including troubleshooting tips. No Windows needed.

Learn about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3.

Dell Client Consumer and Commercial Platforms require a security update to address Intel vulnerabilities.

This article provides information about how to identify and resolve issues with RAID on a Dell computer.

Learn why SupportAssist Consumer version 4.10.1 and 4.10.5 cannot open successfully and recommend restarting the computer.

The following article provides information about how to find a legacy Dell Ubuntu International Organization for Standardization (ISO) image older than version 22.04.

Learn about how to enter the Intel AMT Configuration menu on MEBx-Enabled VPro Latitude, OptiPlex, Precision, and XPS computers.

Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password.

The keyboard does not respond, and the keyboard clicks when typing in Windows 11 or Windows 10. This is a result of accidentally enabling Filter Keys.

Learn how to restore the Microsoft Windows taskbar and Start menu if they are missing from the screen.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

Learn how to locate and use your BitLocker recovery key to unlock a Windows device encrypted with BitLocker Drive Encryption.

Fix startup problems on your Dell computer with BIOSConnect. Download SupportAssist OS Recovery on supported systems directly from Dell's servers.

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on.

Troubleshooting an SD card or memory card reader issues on your Dell laptop or desktop? Learn how to fix problems like SD cards not detected, card readers not working, or cards not showing up in Windows.

This article provides more information about how to download and install Adobe Acrobat that is purchased from Dell.

The following article has information about downloading Microsoft Office from My Account (previously Dell Digital Locker.)

Dell Client Platform remediation is available for vulnerability in Intel Rapid Storage Technology Software that could be exploited by malicious users to compromise the affected system.

This article describes what to do when keys in the Dell Pro Keyboard and Mouse KM5221W keyboard start to repeat by themselves.

Dell is releasing remediations for multiple security vulnerabilities affecting the BIOSConnect and HTTPS Boot features.

This article discusses how to download and install Adobe Photoshop Elements or Adobe Premier Elements that are sold on Dell platforms.

The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them.

Learn what to do if SupportAssist v4.10.1 shows an invalid message relating to the Internet not working.

Learn about why the Windows key is not working on the Dell preinstalled Ubuntu or Linux operating system.

Information about Windows 11 having an Intel Smart Sound Technology (Intel SST) driver incompatibility problem.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Driver and Software and Intel Graphics Software Advisories that could be exploited by malicious users to compromise the affected system.

The article provides information about how to handle HttpsBoot booting to Ediags (EPSA) if SecureBoot is set to Enabled.

The following article provides information about a network connection issue on OptiPlex desktops. Enabling a metered connection stops the Wi-Fi and Ethernet connections from working.

Information about the NVIDIA control panel for the Manage 3D settings crashes in Windows 10 and 11 computers.

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update.

This article provides information about setting HTTPsBootMode from AutoMode to ManualMode by Dell Command Configure reporting an error.

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.

The information about how to start your Windows 10 or 11 personal computer in Safe Mode with Networking has been moved. See the recommended resource below.

This article contains Information about the transmit buffer limitations on the Intel Ethernet 10G 4P X710 network card.

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues.

Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more.

Learn how to diagnose and fix CD, DVD, or Blu-Ray drive recognition problems in Windows 11 and Windows 10 on Dell Desktops or laptops.

Dell Client Consumer and Commercial platform remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00444: Intel® SGX Platform Software Advisory.

Dell Client Platforms remediation is available for multiple AMD security vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Platforms require a security update to address vulnerabilities addressed in Intel PROSet/Wireless WiFi and Killer Driver.

Dell Client Platform remediation is available for multiple AMD Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

Learn the steps to use the Secure Boot Default Database (DB) in the BIOS to overwrite the Active DB used to boot the operating system with Secure Boot.

This article provides a general guide for removing malware on your Dell Computer. Most of the steps are not covered under your warranty and are carried out at your own risk.

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages.

Learn how to successfully complete initial activation for your Office 2021, 2024, or 365.

This article describes how to guide a customer through changing the operating system language in Windows 11.

The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system.

Dell Data Wipe securely erases all internal storage via BIOS—ideal for resale, repurpose, or disposal. Protect privacy with enterprise-grade erasure.

Forgot your Dell BIOS password? Learn how to reset system, admin, or HDD passwords securely with Dell Support and regain access to your device.

Secure your BIOS or UEFI with an Admin Password (sometimes called Setup Password). Protect your system BIOS or UEFI from unauthorized changes with our step-by-step guide.

Secure your computer at power on. Learn how to set a System BIOS password to prevent unauthorized start-ups.

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10.

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.

The following article provides sound or microphone function troubleshooting for Alienware headsets.

This article provides information about resetting or removing the "Alert! Cover was previously removed" error message that appears when starting a Dell OptiPlex.

Learn how to get and set up the Secured Component Verification (on Cloud) service (SCV). SCV verifies the integrity of components inside your Dell computer.

Learn about the Dell Command | Update driver scan error, "No update information is available. System is not supported by the available catalog(s)."

Dell Client Platform remediation is available for a Realtek Bluetooth Driver Vulnerability that could be exploited by malicious users to compromise the affected system.

Learn about various tasks that customers commonly perform to tailor Windows 10 to their liking.

Learn about the Dell Depot Diagnostics Service and how this process works to help you resolve system problems.

Dell Client Platform BIOS remediation is available for a Stack-based Buffer Overflow Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platforms require a security update to address vulnerabilities addressed in INTEL-SA-00369 Intel Graphics Driver Advisory.

DSA-2020-110: Dell Client Platform Security Update for Intel-SA-00334 Vulnerability

Select Dell Client Commercial and Consumer platforms require an update to address an improper access control vulnerability.

Dell Client platforms require a security update to address vulnerabilities in Intel CSME, Server Platform Services, Trusted Execution Engine, Intel Active Management Technology and Intel Firmware.

Dell Client platforms require a security update to address vulnerabilities in the Intel® Graphics Driver for Windows

Create and manage disk partitions in Windows 11 and 10. Additional information can be found in the linked content from Microsoft.

Refer to the Setting up a Mobile Broadband Connection or Checking Your Data Usage sections for help with managing your data usage in Windows 10.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Learn about a blue screen error seen on Dell desktops with NVIDIA GeForce Graphics cards installed.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi Software that could be exploited by malicious users to compromise the affected system.

This article describes resolving the "Not enough space on drive" error that occurs when attempting to download large files from Dell online applications such as Dell operating system recovery images.

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now.

Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices.

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.

Learn how to adjust the brightness or change video settings on your Dell laptop.

This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops.

The Dell Parts and Repairs selector show what Dell-certified memory, storage, drives, media, batteries, parts, and upgrades are available for purchase.

The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites.

How to determine the firmware version of your storage device and update it if required.

Learn how to change your Blu-Ray (BD) player's region code. This guide covers finding your disc's region, understanding Blu-Ray player Region Codes, and step-by-step instructions.

This article provides information about "New Technology (NVMe, Skylake chipset, and so forth…)" and their interaction during Windows installation on computers with the Intel Skylake Chipset.

This article provides information about hard drive encryption along with an explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer.

Learn the steps to modify language settings in Adobe Acrobat 2017 and later. Follow our guide for a seamless language switch. Get expert tips now.

This article provides information about an error "Error allocating Mem BAR for PCI device" seen during POST on OptiPlex and Precision systems.

The following article is a guide to a quick fix for On-screen Windows errors seen after changing your computers Serial AT Attachment (SATA) mode.

This article discusses the effects on CMOS batteries based on storage conditions, and the length of time left unboxed or not plugged into AC Power.

Learn about various issues when upgrading a computer from Windows 7 or Windows 8.1 to Windows 10.

Understand what an optical drive is in a computer. Compatibility information about the various types of optical disc drives (ODD) and different types of optical discs.

Your product's manuals, user guides, and other documentation contains the information that you must have to get the most out of your Dell product.

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale.

Learn how to run the CHKDSK utility provided in Windows 11 and Windows 10 to correct file errors or bad sectors on a hard disk.

Dell Diagnostic Tools

Basic info to help when you have forgotten your Windows password. This article has been superseded by the operating system specific articles within.

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update.

The following article provides a reference that takes you through the Terminal conventions you must know. Knowledge of Terminal commands is needed in order to get the most out of the Linux Ubuntu Operating System on your Dell computer.

Learn how to fix desktop offset issues by updating drivers, adjusting display settings, and matching screen resolutions.

The following article provides information about identifying if a graphics card is fitted and what ports to use. It provides instructions about how to troubleshoot the software and hardware to identify and resolve video issues.

Learn how to back up and restore in Windows 10 with File History.

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool.

Learn how to enable or disable Hardware Virtualization on a Dell computer.

How to set your NVIDIA card as the primary GPU, enable NVIDIA video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with your frames per second (FPS), video quality, and resolutions for gaming and multimedia.

Windows Reliability Monitor is a Windows application that assists you in the identification of software issues.

Applications may appear with blurry text in Windows 8.1 or Windows 10. This article provides information about how to resolve the issue.

Learn the steps to prevent Microsoft Teams 2.0 from slowing down your Windows 11 startup. Follow our guide to disable auto start effortlessly.

This article walks you through the process of enabling the Windows Virtualization Based Security (VBS)/Hypervisor Enforced Code Integrity (HVCI) feature on a Dell computer.

Learn step-by-step instructions to open Task Manager in Windows 11. Learn Task Manager shortcuts, hotkeys, and how to open Task Manager with the keyboard.

Explore steps to reset your Microsoft password online and on Microsoft products. Resolve Microsoft Account (MSA) issues quickly.

Learn how to change the default center-aligned taskbar in Windows 11 to be left-aligned. Follow this guide to customize the Windows 11 taskbar placement.

Learn the process of running the PC Health Check app on Windows 10. Ensure that your computer meets Windows 11 requirements with this step-by-step guide.

This article contains information about a Windows Defender feature blocking Windows temporary folder access.

What is Modern Standby and how it compares to S3 Standby on Dell computers. Find how Modern Standby improves battery life and enables faster transitions.

Resolving Windows Update failure to update.

Find out more about how to clean your Dell equipment.

Learn how to download Windows Debugger (WinDbg) and run it to read minidump files and troubleshoot bluescreen errors in a Windows operating system.

Having trouble with File Explorer not responding in Windows 10? Follow this guide to resolve issues by clearing history, resetting folders, and restoring default settings. Restart your computer to fix the problem.

Learn How to clear memory on Windows using a batch file. Optimize your computers performance by removing cache and temp files with this step-by-step guide.

You can change how you get notifications in your Windows 10 Action Center.

The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers.

Information about hardware that is not supported in Windows 10 on Dell computers that were released in 2024 and later.

Information about Intune not deploying Dell Optimizer version 4.2.2 if it is downloaded from the Microsoft Store.

Dell Optimizer Collaboration Touchpad feature requires an active operating system (OS) user account login in order to sync with Zoom.

This article describes an issue where File Explorer in Windows 10 stops responding when opened.

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067.

This article explains how to set the power profiles to decrease the throttling of the CPU.

The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site.

Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model.

This article describes the support scope for personal computer Game Pass and the Xbox app on Dell devices.

Support for the Error Code 0xc0000034 seen in a Windows 7, 8, and 10 No Boot situation.

The following article provides information about an issue with Windows 10 reporting that you are signed in with a temporary profile on your Dell computer. It takes you through various methods to resolve this.

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page.

The following article provides information about how to reset Windows Hello. These steps are required if the options gray out after upgrading your Trusted Platform Module (TPM) on a Dell laptop or desktop.

Learn how to type special characters on a keyboard in Windows. Learn about alt codes, the Character Map, and shortcuts to type symbols with the keyboard.

Learn about the Driver Detection not Available message that appears on the Dell support driver download page.

The following article provides information about the various ways to set up a Windows Hello PIN login. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems.

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX.

This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system.

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up.

Steps to fix an Outlook 80090016 error after you have the system board replaced on your Dell computer.

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer.

If the customer restores the computer back to the factory image, the removed application list can incorrectly show "McAfee LiveSafe" as a removed application.

Replace the CMOS battery in your Dell desktop computer to maintain BIOS settings and system time. This guide covers the steps for removing, installing, and safely disposing of the motherboard battery, ensuring your BIOS functions properly.

Some newly purchased Dell computers may experience an issue activating Microsoft Office. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your Microsoft Office software.

Some newly purchased Dell computers may experience an issue activating Game Pass. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your entitled Game Pass offer.

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility.

This article provides the information about how to resolve headphone or microphone jack issues on a Dell Latitude and OptiPlex computer.

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer.

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings.

This article describes an issue where the TPM cannot be configured because it is in an owned state.

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency.

Learn how to create and then log in to a local account in Microsoft Windows.

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows.

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly.

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers.

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency.

The Dell Command Suite is the name of our industry-leading Client Systems Management tools.

Check how to downgrade Windows 11 to 10. Follow our guide to switch back from Windows 11 to Windows 10 on your computer within 10 days of upgrade.

Resolving the failure of Tigerlake - H Chipset platforms to get provisioned while performing the vPro-AMT Configure Client task sequences. That refers the ACU configuration package 12.2.0.150 or 12.2.0.139.

Dell Client Platform remediation is available for multiple vulnerabilities addressed in Intel Platform Update - February 2025.1 advisories that could be exploited by malicious users to compromise the affected system.

This article provides information about an issue where a user may hear a pop noise when Windows plays a notification.

How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers.

Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11.

The following article provides information about the Alienware Command Center (AWCC) installation process once an Alienware peripheral is installed on a Non-Alienware device.

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools.

This article addresses an issue affecting PXE booting to a Dell USB Type-C to Ethernet dongle.

This article provides information about the long reboot time on Windows 10 CMIT Government Edition (CMGE).

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.

This article provides information about an error with the Dell Optimizer software and System Center Configuration Manager (SCCM) deployment.

Dell Command | Update (DCU) does not offer driver or firmware updates once they have been updated successfully with DCU previously, and then downgraded.

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website.

Information about update errors when using Alienware Update, Dell Update, or Dell Command Update.

Information and steps on how to automatically log in to Windows without having a welcome screen or classic login prompt.

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker.

This article contains information about the optional port module cards available for Dell Precision and OptiPlex systems.

This article provides information about how to disable touch options in Windows 10. This can be difficult when using a Dell Touch-enabled computer as a KIOSK device.

This article is a guide to a couple of different methods to complete a Trusted Protocol Module (TPM) firmware update on a Dell personal computer if you get the following error message - "The update image is not for this system."

Learn how to find Intel Optane Memory and Storage Management in Windows 10.

Customers who use Dell third-party update catalog with Microsoft Endpoint Configuration Manager (MECM) observed driver updates being reported as installed without installing or deploying driver updates.

Dell Client Platform remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.

The following guide provides information about resolving a Windows operating system on-screen error. You see the power error: 'There are currently no power options available.'

Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.

This article provides information about Dell Command | Configure Toolkit returning an error when setting Secure Boot Mode to Audit Mode by Dell Command | Configure Toolkit.

This article provides information about Dell desktop computers displaying a black screen when a monitor is attached using an HDMI dongle and the computer resumes from sleep or modern standby.

Information about not being able to connect with Active Management Technology (AMT) or Intel Standard Manageability (ISM) when a computer's Intel Management Engine (ME) is updated to firmware version 16.1.25.1991 or later.

Learn about the recommended file, folder, processes, and file type anti-virus exclusions for Dell Trusted Device.

This article provides information on Why notepad may automatically launch when you start the system, how to access the Microsoft Fix-it Tool for this issue, and how to manually resolve this issue

Dell Trusted Device leverages certificate pinning for trust validation of its back-end server. This certificate is being updated in 3.5, with the older certificate expiring on September 30, 2021.

This article provides information about the Alienware AW720H headset battery life is less than expected.

This article provides information about headset mute issue, and playback pause issue occur on the Dell Pro Premium Wireless ANC Headset WL7024.

This article provides information about the Dell Pro Wireless Headset WL3024 or Dell Pro Premium Wireless ANC Headset WL7024 behavior with Dell Peripheral Manager.

Resolving AW720HA, AW720H, AW725H, AW920H, AW520H Alienware headsets microphone to not working.

Learn why you cannot access the MEBx VPro menu through the F12 Boot menu and find out how to fix it by setting a BIOS Admin Password and enabling Intel AMT Capability.

This article provides information about an issue with the Dell Alienware headset when connected using a 3.5mm cable.

This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival.

Learn how to use the Event Viewer in Windows to monitor Dell Trusted Device statuses for BIOS Events & Indicators of Attack, BIOS Verification, and more.

This article provides information about Auto On Time issue on Inspiron, Vostro, ChengMing, Precision, OptiPlex Desktop and All-in-One's (AIO).

The following article provides information about the use, features, assembly, and compatibility of the Dell Pro Dual Monitor Arm MDA20.

This article provides information about how to start the applications successfully when starting the operating system for the first time.

The Dell Trusted Device Local Console is an application that provides the security status of the local endpoint and recommended actions for security monitoring.

This article provides information about how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H.

This article provides information about why BIOS updates fail on some Dell computers.

Information about intermittent audio issues with the Alienware AW920H headset and Windows 11.

This article provides information about how you can identify and resolve issues with the onboard wired Ethernet controller on a Dell Desktop.

The Killer Control Center software allows you to set a speed limit to your wired connection. Configuring a low value results in slower speeds when connected through a wired connection.

Dell Client Platform BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article provides information about the use and features of the Dell Pro Single Monitor Arm MSA20.

This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops.

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.

This article provides information about Thermal, Acoustic, Power, and Performance (TAPP) process within SupportAssist.

The following article provides information about a sound quality issue that is seen after plugging in a USB Headset.

The following article provides information about a problem with detecting and connecting to a Wi-Fi 6E Access Point (AP) under BIOSConnect.

This article shows the settings for Manufacturing/Management mode settings (Intel AMT) on Dell desktops.

Dell Client Platform remediation is available for a Waves APO vulnerability in Realtek and Cirrus Logic Audio Drivers that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® System Security Report and System Resources Defense firmware that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for an OpenSSL vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform BIOS remediation is available for a Weak Authentication Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi and Killer Wi-Fi software that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for a vulnerability in Intel Processor that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for a vulnerability in Intel Chipset Software Installation Utility that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple Realtek SD Card Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for an NVIDIA® GPU Display Driver vulnerability that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for NVIDIA® GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

This article contains the OptiPlex 5000 Windows 11 driver pack.

OptiPlex 5000 Windows 10 Driver Pack Summary

.CAB is a Microsoft file format that has a size limitation of a maximum 2 GB. With the payloads that are huge in size, driver pack cabinet files are unable to carry all required drivers for a Dell model.

Dell Client Platform remediation is available for an AMD Graphics HIP SDK Incorrect Default Permissions Vulnerability that could be exploited by malicious users to compromise the affected systems.

The Dell Business Client Update Catalog automates the patch process of system updates for Dell Business Client systems in Microsoft Configuration Manager.

Dell Client Platform BIOS remediation is available for multiple vulnerabilities addressed in Intel® Platform Update 2024.3 Advisories that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities within Intel® PROSet/Wireless WiFi and Intel® Wireless Software that could be exploited by malicious users to compromise the affected system.

This article provides the steps to import Dell Trusted Device (DTD) into Absolute using Customer Device Fields (CDF).

This article provides the steps to view Dell Trusted Device results in the Absolute dashboard.

Dell Client BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article provides Windows event log examples after the security assessment is complete for Dell Trusted Device.

What is Secured Component Verification (On Cloud)? Learn the keys to ensure that your hardware components are validated and trusted.

Dell Client BIOS remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® Processor Stream Cache and Intel® Core™ Ultra Processor Stream Cache that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for a Realtek Wi-Fi and Bluetooth Driver vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for AMD Graphics Driver Vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for vulnerabilities in Intel® Processor and Intel® Core Ultra Processor that could be exploited by malicious users to compromise the affected system.

Dell desktop care tips for better performance. Discover how to clean your computer, follow safety guidelines, and optimize ergonomics for comfortable use.

Step-by-step instructions to guide you through the setup process for Windows 11 and Windows10 on your Dell computer using Intel Optane.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® PROSet/Wireless WiFi and Bluetooth® drivers that could be exploited by malicious users to compromise the affected system.

Dell Platform BIOS remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® BIOS Guard and PPAM Firmware that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for NVIDIA® GPU Display Driver Vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Dell Client BIOS remediation is available for an Improper Input Validation vulnerability that could be exploited by malicious users to compromise the affected systems.

Dell Client BIOS remediation is available for multiple Tianocore EDK2 vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Dock Firmware and Dell Client Platform remediation is available for an Improper Link Resolution vulnerability during installation that could be exploited by malicious users to compromise the affected system.

Dell Client BIOS remediation is available for multiple security vulnerabilities disclosed in Intel IPU 2024.1 that may be exploited by malicious users to compromise the affected system.

Dell Client BIOS and Dell Precision Rack BIOS remediation is available for multiple Tianocore EDK2 vulnerabilities that may be exploited by malicious users to compromise the affected system.

Need to configure Microsoft Intune for Dell Trusted Device? Our clear guide helps you set up quickly for enhanced security and control.

Dell Client Commercial remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client BIOS remediation is available for an improper input validation vulnerability that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for AMD Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for Intel Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

This article provides information about how to identify and resolve issue with input devices on a Dell OptiPlex Desktop personal computer.

Dell Client BIOS remediation is available for an improper authentication vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client BIOS remediation is available for a Time-of-check Time-of-use (TOCTOU) vulnerability that may be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for NVIDIA GPU Display Driver Vulnerabilities that could be exploited by malicious users to compromise the affected system are addressed in Security Bulletin: NVIDIA GPU Display Driver – June 2023.

Dell Client BIOS remediation is available for an Out-of-bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client BIOS remediation is available for an Improper Input Validation Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Consumer and Commercial platform remediation is available for this vulnerability that may be exploited by malicious users to compromise the affected systems.

Dell Client Platforms remediation is available for NVIDIA GPU Display Driver vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Consumer platform remediation is available for this vulnerability that could be exploited by malicious users to compromise the affected system(s).

Dell Client Consumer and Commercial platform remediation is available for this vulnerability that may be exploited by malicious users to compromise the affected systems.

Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin: NVIDIA GPU Display Driver-May 2022.

Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell Client Consumer and Commercial Platforms require a security update to address Intel vulnerabilities.