Help Me Choose: Premium Support Plus Services

With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location^*. You’ll appreciate hassle-free help from our friendly professionals.

Includes:

• 24x7 direct access to expert hardware and software phone support*
• Onsite support after remote diagnosis^*
• Collaborative help to resolve everyday software issues*
• International support – help that travels with you*
• Proactively finds issues through SupportAssist features and contacts Dell while notifying you^*

Dell’s ultimate support plan^*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents*, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses^*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

All the features of Premium Support AND…

• Personalized help with software to set data backup, parental controls, and more
• SupportAssist technology-enabled features^*:
• Proactively finds issues and contacts Dell while notifying you
• Predicts problems before they start
• Automated virus and malware removal
• Optimizes PC performance automatically