Many of us are glad to see Dell being recognized as an industry leader within the 2012 Gartner Magic Quadrants (MQs) for Desktop and Help Desk Outsourcing Services in North America.
For those who aren’t familiar with Dell’s Help Desk Services, here’s the explanation from the press release:
“Dell’s cloud-based services, including help desk-as-a-service and desktop-as-a-service provide customers with flexible, anytime, anywhere access to critical systems in an easy to use, cost-effective manner. The Dell Help Desk currently supports more than 3.5 million users and handles more than 12 million calls a year. It allows customers to off-load the burden of end-user support while offering response time and service standards with contractual service level agreements. Automation, remote management, cloud technologies, software-as-a-service and ITIL V3® all work together behind the scenes to preemptively resolve incidents before they impact end users.”
Gartner’s Magic Quadrants represent their evaluation of the largest IT vendors servicing the enterprise market. The evaluation process for inclusion is based off of, but not limited to two components: 1) the ability to execute from an enterprise customer perspective and 2) completeness of vision, which includes methodologies, innovation, market understanding and a strong business model.
Dell is thrilled to be recognized as leader in the enterprise help desk and desktop outsourcing space and we consider our positioning in the quadrants as a testament of Dell’s commitment in providing excellent customer service. We strive to provide customers with world-class support services tailored to fit their unique organizational needs.
- Click to see the Gartner 2012 report for Desktop Outsourcing Services
- Click to see the Gartner 2012 report for Help Desk Outsourcing