On the topic of Dell Venue Pro Order Delays

We’ve seen conversations today via blogs and Twitter discussing potential shipment delays for the #dellvenuepro. Over the past several days, many of you have asked me, @AmyatDell and @DellCares for an update.

Like I blogged about earlier, Dell is ramping production as fast as we can. We’re continuing to monitor our manufacturing and supplies and will make every effort to align shipments with arrival expectations. At this point, our most important focus is to deliver the right out-of-box experience so customers are happy with their purchase.

It is true we recently experienced a slight delay in shipment times. Those delays will affect some customers shipping dates. We will be following up with many of you directly. The January 6 date that’s being reported could be correct for some but not all, as ship times vary by customer and the date/ time that they placed an order.

Dell is planning more deliveries to customers beginning Friday, and throughout next week, so we expect all back orders to be delivered shortly.

I'll update this post with more information soon.

Update: I'm still working to understand details to clarify shipping schedules. More on that soon. In the meantime, wanted to let folks know that Dell will offer the following for all customers who ordered the Venue Pro on or before December 14:

  • Free overnight shipping upgrade for all orders placed up through yesterday, December 14.
  • A free Plantronics Explorer 240 Bluetooth headset for all customers who ordered the Venue Pro through yesterday, December 14. Dell will ship the headset to the address you used when you ordered the Venue Pro in 4 – 6 weeks.

Update 2:  Here's what I can say re: Dell Venue Pro shipping: all customers who ordered the phone through Tuesday, December 14 or before will receive their phones before Christmas. If you placed an order after December 14, use the Estimated Delivery Date to understand when you will receive it. We are working through the backlog as quick as we can. Since it will take more time to adjust all Estimated Delivery Dates, the actual ship date for customers who ordered after December 14 may be sooner than the currently reported EDD.

Thanks to everyone for their continued patience. We’re doing everything possible to catch up to customer demand for the Venue Pro.

About the Author: Lionel Menchaca