U.S. Mail Order Rule & My Order Status

Understandably, I'm getting lots of comments and direct e-mails related to delays of XPS M1330 notebooks, Inspiron and Latitude notebooks, and some of our Vostro products.  I want to apologize to all of you for the frustration these delays are causing. I also want to assure you that we're doing everything we can to ship your orders. 

The My Order Status page shows your original (or adjusted if the date has slipped) estimated ship date of your order. It also shows factory progress after the build has started. The build status will not change if we are still waiting for parts to complete your order. 

Some of you have reported that your order was canceled by Dell. For customers in the United States, I wanted to share some details that may apply to many of you. The Federal Trade Commission (***) is an agency of the United States government that focuses on consumer protection. For more background on the ***, take a look at this link from their website, or the Wikipedia entry here.

One of the laws that the *** enforces is the Mail Order Rule, which requires us to obtain your permission to proceed with processing your order when it has been delayed more than once. If we do not obtain your permission to proceed, we must cancel the order to be in compliance with the law. Therefore, it is critical we receive your permission to continue processing your order or the Federal Trade Commission requires us to cancel it. If your order is canceled, you will lose your place in line.

What can you do if you want to continue your order? If you are a customer in the United States who has already received notice that your original ship date has slipped and that we require your consent to continue with your order, please send an e-mail to US_Dell_Notify@dell.com or call 1-877-868-3355. Here's the information we need:

  • Your first & last name
  • Your order number
  • A message that you are okay with the delay and revised estimated ship date provided in our last notice to you, and want to keep your order in place

Again, this only applies to you if you've receive an "Order Delayed" message from Dell that indicates your consent is required to avoid cancellation.

I know that many of you have waited weeks for your orders, and the last thing I'd want to happen is that your order gets canceled unintentionally. Since the Mail Order Rule only applies to customers in the United States, processes outside the United States may differ from what's described here.

Please continue to check your My Order Status page, as Dell is working to meet our estimated shipment commitments.

About the Author: Lionel Menchaca