Shift from maintenance to innovation

Whether IT manages a single system or an entire datacenter, shifting the focus of operations from break-fix to enabling business transformation is challenging. IT managers need technology and tools that offer end-to-end visibility, actionable insights and a flexible experience to maximize their success. With TechDirect, we’ve simplified and streamlined your IT experience by delivering the results you need through a modern, intelligent, self-service portal with AI-powered connectivity. If you’re under pressure to keep users and systems productive, look no further than TechDirect for a single view that shows both the big picture and what’s happening across your entire fleet – anytime, anywhere.

TechDirect Key Benefits

  • Drive better end-user experience and control with AI-driven support and automation
  • Actionable insights and robust self-service in an intuitive, unified experience
  • Tailored views, dashboards and on-demand reporting for faster issue resolution
  • Self-dispatch and support for in-warranty client and enterprise systems
  • Allows Dell Technologies partners to manage their activity and work on behalf of customers


Replacement parts dispatched worldwide each year


Companies globally enrolled in TechDirect portal


Partners support end customers via TechDirect

Experience your end-to-end lifecycle solution.

Build & Deploy
Build & Deploy
Connect & Manage
Connect & Manage
Recycle  &  Retire
Recycle  &  Retire


Up to 60% of IT leaders surveyed by Forrester leverage connectivity technology to reduce risk

SupportAssist technology offers both proactive and predictive capabilities to enable maximum uptime for an organization’s fleet of Dell desktop and laptop computers. Dell Technologies Services is able to provide this cutting-edge technology with optimal security by focusing on secure processes, secure data transmission and secure data storage.



Phoenix Union High School District

When Phoenix Union High School District embraced digital transformation, the transition tripled the number of laptops, desktops and workstations they use. “We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices.”

Amy Remfrey Director of Technology Support, PXU


Valuable insights and information

Access TechDirect

Create an account or join your company’s account in TechDirect. Manage all in-warranty systems free of charge. Available to partners.

Hands-on Labs

This hands-on simulator will guide you through the lifecycle of TechDirect, covering offers such as ProDeploy, Connected Provisioning, ProSupport for PCs with SupportAssist, Self-Healing Image Recovery, Data Erase, Asset Recovery Services and more.

Join a Webinar

Learn how to get connected in one of our live webinars.

TechDirect Community

Ask questions in the TechDirect user forum and find other helpful links.

Resources for TechDirect Users

Training materials, FAQs, user guides, certifications and more to keep you productive.