OCONUS Program Telephone Numbers — Europe
Dell™ provides international phone numbers from multiple countries that is available 24 hours per day, 7 days per week, for the life of your Dell system. These numbers route to a North America Technical Support queue that is managed by English speaking technicians. There is no charge for each call, and no limit is placed on the number of calls you can make to Dell. Dell representatives can resolve 70–80% of customer issues over the phone.
Direct US Telephone Number: 512-513-4072
US Toll Free Telephone Number: 800-822-8965
Service Level Availability by country
NOTE: SLAs may be different for remote areas or if the needed parts are not available in the nearest logistics depot.
Direct US Telephone Number: 512-513-4072
US Toll Free Telephone Number: 800-822-8965
Service Level Availability by country
NOTE: SLAs may be different for remote areas or if the needed parts are not available in the nearest logistics depot.
| Country | Country Code | Region | Service Level | Regional Telephone routed to US Based Dell Technical Support |
|---|---|---|---|---|
| EUROPE | ||||
| Albania | AL | Europe | 3-7 Business Day - Parts Only | |
| Andorra | AD | Europe | 3-7 Business Day - Parts Only | |
| Armenia | AM | Europe | 3-7 Business Day - Parts Only | |
| Austria | AT | Europe | Next Business Day – Parts & Commercially Reasonable Effort – Onsite Service | 00 800-43213355 |
| Azerbaijan | AZ | Europe | 3-7 Business Day - Parts Only | |
| Belarus | BY | Europe | 3-7 Business Day - Parts Only | |
| Belgium | BE | Europe | Next Business Day Onsite | 00 800-43213355 |
| Bosnia-Herzegovina | BA | Europe | 3-7 Business Day - Parts Only | |
| Bulgaria | BG | Europe | 3 Business Day Onsite Commercially Reasonable Effort | |
| Croatia | HR | Europe | 3-7 Business Day - Parts Only | |
| Cyprus | CY | Europe | 3-7 Business Day - Parts Only | |
| Czech Republic | CZ | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Denmark | DK | Europe | Next Business Day Onsite | 00 800-43213355 |
| Estonia | EE | Europe | Next Business Day Parts Only | 00 800-43213355 |
| Finland | FI | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| France | FR | Europe | Next Business Day Onsite | 00 800-43213355 |
| Georgia | GE | Europe | 3-7 Business Day - Parts Only | |
| Germany | DE | Europe | 4 Hour Enterprise/Storage Onsite & Next Business Day Onsite | 00 800-43213355 |
| Gibraltar | GI | Europe | 3-7 Business Day - Parts Only | |
| Greece | GR | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Greenland | GL | Europe | 3-7 Business Day - Parts Only | |
| Hungary | HU | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Iceland | IS | Europe | Next Business Day Parts Only | 00 800-43213355 |
| Ireland | IE | Europe | Next Business Day Parts Only | 00 800-43213355 |
| Italy | IT | Europe | Next Business Day Onsite | 00 800-43213355 |
| Kosovo | KV | Europe | 3-7 Business Day - Parts Only | |
| Latvia | LV | Europe | Next Business Day Parts Only | |
| Liechtenstein | LI | Europe | 3-7 Business Day - Parts Only | |
| Lithuania | LT | Europe | 3-7 Business Day - Parts Only | 00 800-43213355 |
| Luxembourg | LU | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Macedonia | MK | Europe | 3-7 Business Day - Parts Only | |
| Malta | MT | Europe | 3-7 Business Day - Parts Only | |
| Moldova | MD | Europe | 3-7 Business Day - Parts Only | |
| Monaco | MC | Europe | 3-7 Business Day - Parts Only | |
| Montenegro | ME | Europe | 3-7 Business Day - Parts Only | |
| Netherlands | NL | Europe | Next Business Day Onsite | 00 800-43213355 |
| Norway | NO | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Poland | PL | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Portugal | PT | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Reunion | RE | Europe | 3-7 Business Day - Parts Only | |
| Romania | RO | Europe | Next Business Day Parts Only | |
| San Marino | SM | Europe | 3-7 Business Day - Parts Only | 00 800-43213355 |
| Serbia | RS | Europe | 3-7 Business Day - Parts Only | |
| Slovak Republic | SK | Europe | Next Business Day Parts Only | |
| Slovenia | SI | Europe | Next Business Day Parts Only | 00 800-43213355 |
| Spain | ES | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| St Pierre et Miquelon | PM | Europe | 3-7 Business Day - Parts Only | |
| Svalbard and Jan Mayen | SJ | Europe | 3-7 Business Day - Parts Only | |
| Sweden | SE | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Switzerland | CH | Europe | 3 Business Day Onsite Commercially Reasonable Effort | 00 800-43213355 |
| Tajikistan | TJ | Europe | 3-7 Business Day - Parts Only | |
| Turkmenistan | TM | Europe | No Parts/Service | |
| Ukraine | UA | Europe | 3-7 Business Day - Parts Only | |
| United Kingdom | GB | Europe | 4 Hour Enterprise/Storage Onsite & Next Business Day Onsite | 00 800-43213355 |
| Uzbekistan | UZ | Europe | 3-7 Business Day - Parts Only | |
| Vatican City State | VA | Europe | 3-7 Business Day - Parts Only | 00 800-43213355 |