OCONUS Program Telephone Numbers — Pacific Rim
Dell’s provides international phone numbers from multiple countries that is available 24 hours per day, 7 days per week, for the life of your Dell system. These numbers route to a North America Technical Support queue that is managed by English speaking technicians. There is no charge for each call, and no limit is placed on the number of calls you can make to Dell. Dell representatives can resolve 70–80% of customer issues over the phone.
| Country | Country Code | Region | Service Level | Toll Free Technical Support Telephone | Direct - Technical Support Telephone |
|---|---|---|---|---|---|
| PACIFIC RIM | |||||
| American Samoa | AS | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Christmas Island | CS | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Cook Islands | CK | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Faroe Islands | FO | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Fiji | FJ | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| French Polynesia | PF | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| French Southern Territories | TF | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Guam | GU | Pacific Rim | 4 Hour Enterprise/Storage Onsite & Next Business Day Onsite | 800-234-1490 | 512-513-4072 |
| Heard & Mcdonald Island | HM | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Indonesia | ID | Pacific Rim | Next Business Day – Parts & Commercially Reasonable Effort – Onsite Service | 001-803-011-2631 | 512-513-4072 |
| Japan | JP | Pacific Rim | 4 Hour Enterprise/Storage Onsite & Next Business Day Onsite | 61-800-22893355 (IDC) 1-800-22893355 (KDD) 33-800-22893355 (NTT) or 41-800-22893355 (TELECOM) |
512-513-4072 |
| Kiribati | KI | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Maldives | MV | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Marshall Islands | MH | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Micronesia | FM | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Nauru | NR | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| New Caledonia | NC | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Niue | NU | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| North Korea | KP | Pacific Rim | No Service | 800-822-8965 | 512-513-4072 |
| Northern Mariana Islands | MP | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Palau | PW | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Papua New Guinea | PG | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Pitcairn | PN | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Samoa | WS | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Solomon Islands | SB | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| South Korea | KR | Pacific Rim | 4 Hour Enterprise/Storage Onsite & Next Business Day Onsite | 2-800-22893355 (DACOM) or 1-800-22893355 (KT) |
512-513-4072 |
| Tokelau | TK | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Turks And Caicos Islands | TC | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Tuvalu | TV | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| United States Outlying Islands | UM | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Vanuatu | VU | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |
| Wallis & Futuna | WF | Pacific Rim | 3-7 Business Day - Parts Only | 800-822-8965 | 512-513-4072 |