Error Codes on Dell Commercial and Consumer products

Error Codes on Dell Commercial and Consumer products



Follow the guidelines provided below for troubleshooting and resolving error codes on your Dell computer.


Error codes.

When your Dell product encounters a problem, it will often display an error code. These codes are designed to help direct you to identify the source of the problem and if possible direct you to a solution.

These error codes generally fall into four distinct categories. For more information, click the hyperlinks in the category titles, (they link to the code explanations):

  1. Hardware ePSA/PSA/SupportAssist Pre-Boot Error codes. Most of these codes are generated by the Pre-Boot System Assessment (PSA) or on newer systems the Enhanced Preboot System Assessment ePSA diagnostics that are built into your Dell system.
  2. Windows Error codes. These are most often referred to as Blue Screen errors as many Windows errors are displayed on a Blue screen with white text.
  3. Hard Drive Error codes. The hard drive in your system has a built in diagnostic capability called S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) which can report pending failures or report the cause of a failure.
  4. Printer Error codes. Dell printers have built in diagnostics that are reported in printer diagnostic codes.

What can I do when I get one of these errors?

  1. Hardware ePSA/PSA/SupportAssist Pre-Boot Error codes.
    • These error codes are generated after you have performed a diagnostics test on you system using the built-in diagnostics tool. These codes are all numeric and appear in the format of XXXX-XXXX (i.e. 2000-0142). For assistance with these types of error codes, including a table listing possible error codes encountered during the diagnostics test, refer to our on-line document Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes.
      NOTE: Dell ePSA diagnostic error codes table is listed at the bottom of the Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes document under the section - Reference Table of ePSA, PSA Error Codes and Troubleshooting Steps.
  2. Windows Error codes.

  3. Hard Drive Error codes.

    Hard Disk Drives (HDDs) may have specific internal diagnostic capabilities called S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) which work in conjunction with the system Basic Input/Output system (BIOS) and PSA/ePSA diagnostics.
    • Hard drive error codes usually appear as alpha-numeric codes on plain test messages before Windows loads such as:

      "SMART Failure Predicted on Hard Disk 0: (Manufacturer and model information)
      WARNING: Immediately back-up your data and replace your hard drive. A failure may be imminent.
      Press F1 to Continue
      ."

      In most cases, S.M.A.R.T. errors will trigger a message to run diagnostics. If you encounter a S.M.A.R.T. error confirm the error with PSA/ePSA diagnostics in section 1. of this article.
  4. Printer Error codes.

    Printer error codes can vary between printer models so it is best to refer to the user's guide for the individual printer.
    • You can locate the user's guide to your Dell printer on this Dell support website Identify your product weblink either by entering your Printer Service Tag or "Browse for your product".
      • Enter your Printer Service Tag and click Submit.
      • Above "Support topics & articles" you will see all the document listed under Manuals, Click the hyperlink next to the User's Guide.
        NOTE: Depending on the speed of your internet connection, it may take several minutes to download the User's Guide for your printer due to the size of the file.

      or

    • Click Browse for a Product then:
      • Select your type of printer: Mono Laser (Black print only), Color Laser, All-in-One Inkjet etc.
      • Select your printer model, this will open the Product Support page for your printer.
      • Above "Support topics & articles" you will see all the document listed under Manuals, Click the hyperlink next to the User's Guide.
        NOTE: Depending on the speed of your internet connection, it may take several minutes to download the User's Guide for your printer due to the size of the file.

    • Error code listings for your printer should be in the Troubleshooting section of the User's Guide

You might also want to review the information available on our Printer Support page.


If you need further assistance, click Contact Dell Support.





Article ID: SLN299433

Last Date Modified: 02/21/2019 03:50 PM


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