Article Number: 000132142
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When Windows encounters certain situations, it stops and the resulting diagnostic information is displayed in white text on a blue screen.
Blue Screen errors occur when:
Windows 10 crash errors are collected in Problem Reports and referenced against other crash data that is available online. To access Problem Reports, follow these instructions:
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. These device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other computer modules (hardware and software) as well as increased stability.
To learn more about downloading and installing drivers for your Dell computer, see Dell knowledge base article How to Automatically Download and Install Drivers on a Dell Computer.
Dell has created online diagnostics that can identify problems with your computer hardware or configuration that may be causing the issue. Browse the Dell Online Diagnostics website to get more information and run a scan of your computer.
When a critical error is detected in Windows, your computer restarts itself to prevent any further damage.
This is a safety measure that is integrated into Windows. To further analyze the STOP error, we must know the error code and information that is associated with the error.
This information is displayed when you turn off automatic restart. To turn off automatic restart, follow these steps:
Once you have obtained the primary error code on the blue screen, see Microsoft article, "Troubleshoot blue screen errors" for further options.
If the previous troubleshooting could not resolve your issue, it may be necessary to restore your computer to factory settings. To restore your operating system and software to the original factory settings, see Dell Knowledge Base article, "Reset or reinstall Windows 10 on a Dell computer"
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
19 Nov 2021