PPDMA DM5510 PDR12 <arg1> initialization has failed.
Summary: PDR12 initialization failed; the disk shows a red "X,” indicating a hard drive failure or corruption. Replace the failed disk and then restart the initialization.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Initialization Failure Indicators
- Disk initialization has failed.
Cause
Underlying Issue
The error messages "PDR12 initialization has failed" indicate that the hard drive cannot be initialized because it has failed or is corrupt.
- Hardware failure of the disk – damage to platters, read/write heads, or internal controller.
- Corruption of disk firmware or data structures that prevents successful initialization.
- Environmental or operational factors that can accelerate failure, such as power surges, excessive vibration, or operation outside recommended temperature and humidity ranges.
- Specific error identifiers that point to the root cause:
PDR12 initialization has failed
Resolution
Replace the failed or corrupt disk. Identify a disk that has failed by locating the disk that has a red "X" for its status. Restart the initialization.
To gather log bundle, follow the below KB:
PowerProtect Data Manager Appliance DM5500: How to Collect an Administrative Log Bundle
Contact Dell Support: If the issue persists, contact Dell Customer Support using the contact method described in your product documentation. Provide the serial number, error code (PDR12) and log bundle for faster assistance.
Affected Products
PowerProtect Data Manager Appliance, PowerProtect Data Manager Appliance DM5510 SoftwareArticle Properties
Article Number: 000403199
Article Type: Solution
Last Modified: 19 ديسمبر 2025
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.