PowerFlex: SDNAS file cluster registration failed

Summary: SDNAS CO deployed the SDNAS Node successfully, but the PowerFlex file cluster registration failed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

SDNAS GW connects to the block gateway to get all the storage pool details to validate if the request provided by ASM is proper).
This token gets generated only at the time of the SDNAS GW start sequence. In this system where registration failed, the Bearer token is null due to some authentication issue in SSO. Post that sequence, SSO has recovered but SDNAS GW has already started

thin-deployer-6d8dffddff-768p8:/opt/Dell/ASM/deployments/8aaa773f83c8a8810183d905cce855f4 # cat sdnasgw_exception.log
#<ASM::UserException: PowerFlex File cluster registration fail for M&O Gateway: {"messages"=>[{"code"=>"0xE08010230001", "severity"=>"Error", "message_l10n"=>"Error while registering the Cluster.", "arguments"=>["{\n  \"message\" : \"Error\",\n  \"httpStatusCode\" : 500,\n  \"errorCode\" : 0\n}"]}]}.>

/opt/asm-deployer/lib/asm/provider/elementmanager/sdnas.rb:1089:in `register_sdnas_cluster'
/opt/asm-deployer/lib/asm/provider/elementmanager/sdnas.rb:315:in `configure_sdnas_cluster'
/opt/asm-deployer/lib/asm/service_deployment.rb:4080:in `process_sdnas'
/opt/asm-deployer/lib/asm/service_deployment.rb:1493:in `block in create_component_thread't

Cause

This happens only if at the startup of SDNAS GW pod is not started /initiated properly. To the end customer PowerFlex File Cluster Registration Fails for SDNAS GW with an error "Error while registering the Cluster." "httpStatusCode": 500.

Resolution

Make sure that SSO pod is up and running by running following command on one of the MVMs

kubectl get pods -A -o wide | grep sso


 Then restart the SDNAS GW pod and then retry registration.

kubectl get pods -n powerflex | grep -i sdnasgw | awk {'print $1'} | xargs kubectl delete pods -n powerflex

Affected Products

PowerFlex Appliance
Article Properties
Article Number: 000207105
Article Type: Solution
Last Modified: 20 رجب 1447
Version:  6
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