Alienware Pro Wireless Gaming Mouse Firmware Update Fails in Alienware Command Center 6.5

Summary: This article provides information about the firmware update failure for the Alienware Pro Wireless Gaming Mouse.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The firmware update for Alienware Pro Wireless Gaming may fail with a following error message:

Invalid firmware file. Firmware update cannot proceed.

Alienware Pro Wireless Gaming Mouse Firmware Update Fails in Alienware Command Center 6.5. 

The issue occurs in the following scenario:

  1. Alienware Command Center (AWCC) 6.5 is installed and launched.
  2. Alienware Pro Wireless Gaming Mouse is connected through both dongle and wired connection.
  3. The firmware version for the Alienware Pro Wireless Gaming Mouse differs from the included 2.4Ghz Dongle firmware version. For example, the mouse is on version 3.5 and the dongle is on version 2.7.
  4. Go to the AlienFX page and select Single device view of Alienware Pro Wireless Gaming Mouse.
  5. Go to the Settings tab and click the Update tab.
  6. Click the Update button, and the issue occurs.

Affected Product:

  • Alienware Pro Wireless Gaming Mouse

Affected Application Version:

  • Alienware Command Center 6.5

Cause

This is due to some unexpected errors with the Azure server.

Resolution

Updating to AWCC version 6.6 or later on the computer resolves the issue. To download and install the firmware, reference How to Download and Install Dell Drivers.

Affected Products

Alienware Command Center, Alienware Pro Wireless Gaming Mouse
Article Properties
Article Number: 000262078
Article Type: Solution
Last Modified: 06 Aug 2025
Version:  4
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