SourceOne for File Systems - Some File Shortcuts are not restored when running a File Shortcut Restore Activity
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Symptoms
Running a File Shortcut Restore Activity the files are ignored and files remain in a shortcut form.
The Job Process count in the Job Management view shows the exact number of files to be restored have been processed and there are no Failed items being reported.
Opening the Job log does not show the entries for the files processed and looks similar to this example:
2017/03/29 12:27:32.752 JBC Started.
2017/03/29 12:27:32.758 Begin process of file source.
Name: \\?\UNC\rome\Filenametest
2017/03/29 12:27:56.930 End process of file source.
Name: \\?\UNC\rome\Filenametest
2017/03/29 12:27:56.932 JBC Completed.
This Job Statistics:
Processed: 6
Failed: 0
Duplicates: 0
No errors are reported in the SOFileShortcutRestoreJBC.log.2017/03/29 12:27:32.758 Begin process of file source.
Name: \\?\UNC\rome\Filenametest
2017/03/29 12:27:56.930 End process of file source.
Name: \\?\UNC\rome\Filenametest
2017/03/29 12:27:56.932 JBC Completed.
This Job Statistics:
Processed: 6
Failed: 0
Duplicates: 0
Cause
The path where the Shortcuts were originally created has been changed.
This behavior is working as designed.
This behavior is working as designed.
Resolution
To restore the shortcuts using the File Shortcut Restore Activity, the shortcuts should be located in the original location where they were originally created.
Copy or move the files to its original location.
The original location if unknown can be found in the SQL Archive Database using the following method:
Open one of the effected shortcut files in a browser by double clicking the file to find the Message-ID from the URL like the sample below:
http://web.server.com/ExShortcut/ExLogon.aspx?ReturnUrl=%2fexshortcut%2fgetattachment.aspx%3fexid%3d00000000516648D338F383D316F0F1C73558E835105F569600%26role%3dACL%26attach%3d0%26name%3dTestTextFile.txt%26lcid%3d1033%26fapath%3d%255c%255crome%255cFile%2bSystems%2bFiles%255c%26mf%3d386969497&exid=00000000516648D338F383D316F0F1C73558E835105F569600&role=ACL&attach=0&name=TestTextFile.txt&lcid=1033&fapath=%5c%5crome%5cFile+Systems+Files%5c&mf=386969497
Where the MessageId is:
exid=00000000516648D338F383D316F0F1C73558E835105F569600
Run the following in SQL query using the acquired Message-ID and replacing the 8 first digits by 0x. The results will show the original location where the files were replaced by shortcuts:
select emailaddress.emailaddress from route
inner join emailaddress WITH(NOLOCK) on (route.emailid=emailaddress.emailid)
where route.MessageID=0x0516648D338F383D316F0F1C73558E835105F569600
Copy or move the files to its original location.
The original location if unknown can be found in the SQL Archive Database using the following method:
Open one of the effected shortcut files in a browser by double clicking the file to find the Message-ID from the URL like the sample below:
http://web.server.com/ExShortcut/ExLogon.aspx?ReturnUrl=%2fexshortcut%2fgetattachment.aspx%3fexid%3d00000000516648D338F383D316F0F1C73558E835105F569600%26role%3dACL%26attach%3d0%26name%3dTestTextFile.txt%26lcid%3d1033%26fapath%3d%255c%255crome%255cFile%2bSystems%2bFiles%255c%26mf%3d386969497&exid=00000000516648D338F383D316F0F1C73558E835105F569600&role=ACL&attach=0&name=TestTextFile.txt&lcid=1033&fapath=%5c%5crome%5cFile+Systems+Files%5c&mf=386969497
Where the MessageId is:
exid=00000000516648D338F383D316F0F1C73558E835105F569600
Run the following in SQL query using the acquired Message-ID and replacing the 8 first digits by 0x. The results will show the original location where the files were replaced by shortcuts:
select emailaddress.emailaddress from route
inner join emailaddress WITH(NOLOCK) on (route.emailid=emailaddress.emailid)
where route.MessageID=0x0516648D338F383D316F0F1C73558E835105F569600
Affected Products
SourceOne for File SystemsProducts
SourceOne, SourceOne for File SystemsArticle Properties
Article Number: 000052128
Article Type: Solution
Last Modified: 26 May 2025
Version: 4
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