Laptop with No Abnormal Behavior Reports Error Code 2000-0128

Summary: Learn why the diagnostic (ePSA) reports only the error code 2000-0128 without any abnormal behaviors or defective symptoms observed in the laptop.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The diagnostic may report the error code 2000-0128 without any abnormal behaviors or defective symptoms observed in the laptop.

Affected Platforms:

  • Dell Pro 13 Plus PB13250
  • Dell Pro 14 PC14250
  • Dell Pro 14 Plus PB14250
  • Dell Pro 16 PC16250
  • Dell Pro 16 Plus PB16250
  • Dell Pro Max 14 MC14250
  • Dell Pro Max 14 Premium MA14250
  • Dell Pro Max 16 MC16250
  • Dell Pro Max 16 Premium MA16250

Cause

The diagnostic version 5.4.13, 5.4.14, 5.4.15, and 5.4.16 introduces the Limp Home Mode (LHM) function status detection and triggers the 2000-0128 error code when an LHM failure state occurs.

Resolution

    Note: Before starting the update, perform the following:
    • Back up all personal data. For more information, refer to Back Up and Recovery.
    • Connect the AC adapter.

    Updating the following version of BIOS on the computer resolves the issue. To download and install the, refer to the BIOS Update Guide.

    • Dell Pro 13 Plus PB13250, Dell Pro 14 Plus PB14250, Dell Pro 16 Plus PB16250 - BIOS version 2.8.1 or later
    • Dell Pro 14 PC14250, Dell Pro 16 PC16250 - BIOS version 1.10.2 or later
    • Dell Pro Max 14 MC14250, Dell Pro Max 16 MC16250 - BIOS version 1.9.0 or later
    • Dell Pro Max 14 Premium MA14250, Dell Pro Max 16 Premium MA16250 - BIOS version 1.6.1 or later

    Affected Products

    Dell Pro Max 14 Premium MA14250, Dell Pro Max 16 Premium MA16250, Dell Pro Max 14 MC14250, Dell Pro Max 16 MC16250, Dell Pro 13 Plus PB13250, Dell Pro 14 Plus PB14250, Dell Pro 16 Plus PB16250, Dell Pro 14 PC14250, Dell Pro 16 PC16250
    Article Properties
    Article Number: 000390409
    Article Type: Solution
    Last Modified: 05 Mar 2026
    Version:  6
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