Dell Pair Console Does Not Auto Launch When a Peripheral Is Brought Back into the Detection Range

Summary: This article provides information about the Dell Pair application not auto launching when Dell peripherals (keyboards, mouses, so forth…) are brought back into detection range.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The Dell Pair application not auto launching can happen with the following scenarios:

  • After accidentally closing the Dell Pair console without clicking the "Pair" (for peripheral paring) then bringing the peripheral back into the detection range.
  • After the Dell Pair console auto dismisses (no user action for par or connect) then the peripheral is brought back into the detection range.
    • Bring the peripheral closer to the computers detection range (< 30 cm), the Dell Pair console appears, prompting the User to pair or connect. No User action to connect and pair in the console auto dismisses.

Dell Pair Console User Interface (UI):
Dell Pair Console User Interface

Background of Dell Pair

Dell Pair supports the following:

  • Detect Dell peripheral devices like mouses and keyboards when they are within detection range to pair using Bluetooth.
  • Seamlessly pair devices through Bluetooth.

Supported Platforms:

Latitude 7320
Latitude 7420
Latitude 7520
Latitude 7330
Latitude 7430
Latitude 7530
Latitude 9330
Latitude 9430
Dell Pro 13 Premium

Precision 5470
Precision 5570
Precision 5770
Precision 7670
Precision 7770

XPS 9315
XPS 9320
XPS 9520
XPS 9720


Supported Operating Systems:

Windows 10, Build version 10.0.19041 and above.
Windows 11

Cause

The MAC address of the peripheral does not change to initiate the console to re-launch.
The User closed the Dell Pair console UI so it does not prompt again unless the peripheral MAC address changes by turn off the device and starting the pairing again or the device goes out of range for the detection time.

Resolution

Dell Pair

You can perform one of the following actions for the peripheral devices to pair:

  • Turn the peripheral off and on to initiate the pairing again by doing a long press on the pairing button and moving the peripheral closer to the computer to less than 30 cm.
  • Take the peripheral out of range (>1 m) for at least 8 seconds and bring back within range. Move or use the peripheral instead of leaving it static.

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Affected Products

Dell Pair, Dell Pro 13 Premium PA13250, Latitude 7320, Latitude 7330, Latitude 9330, Latitude 7420, Latitude 7430, Latitude 9430, Latitude 7520, Latitude 7530, Precision 5470, Precision 5570, Precision 7670, Precision 5770, Precision 7770 , XPS 13 9315, XPS 13 Plus 9320, XPS 15 9520, XPS 17 9720 ...
Article Properties
Article Number: 000203847
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  6
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