PowerStore: System Health Checks detects an issue in the CPU IERR Check

Summary: The CPU IERR Check performed by the System Health Checks detected a failure.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

System Health may display a CPU IERR Asserted in SEL (KB#000196192) message in one of the following scenarios:
 

  • Running a System Check using PowerStore Manager (UI) with the Run Upgrade Extensions option:
image.png

Tip: The Profile field displays Upgrade Extensions when the Run Upgrade Extensions option is used to perform a System Check.
 
  • Running a System Check using PowerStore Manager (UI) with the Run System Check option:
image.png

Tip: The Profile field displays Service Engagement when the Run System Check option is used to perform a System Check.
 
  • Running the System Health Service Script (svc_health_check) using an SSH connection:
Note: Output truncated for illustrative purposes. 
[SVC:service@66W1BW2-A user]$ svc_health_check run
Name                               Location  Status     Description
CPU IERR Check                     node_a    FAILED     CPU IERR Asserted in SEL (KB#000196192)
 

The above message indicates that the Node has experienced a CPU Internal Error (IERR) and requires attention.

If System Health detects this condition, software upgrades may fail and a risk to other cluster services may be present. The issue should be replaced before proceeding with a NDU.

The impacted Node may need to be replaced. In the examples above, Node A would be the faulty Node that is a candidate for replacement. However, other issues, such as a faulty DIMM may be detected by this same heath check. Contact Dell Technical Support for assistance to determine the correct remedial action. Reference KB # 000196192 for expedited attention and resolution.
 

Affected Products

PowerStore
Article Properties
Article Number: 000196192
Article Type: How To
Last Modified: 13 Jun 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.