PowerStore: System Health Checks detects duplicate firmware entries

Summary: The PowerStore system Health Checks detected duplicate entries in the firmware registry.

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Instructions

The PowerStore health check may fail the duplicate_fw_entry_check validation, with the following message "Duplicate firmware entries: <FW name> (KB#000203390)"  or with error "0xE0403001000C" in one of the following scenarios:
  • Running a System Check using PowerStore Manager (UI) with the Run System Check option.
  • Running a System Check using PowerStore Manager (UI) with the Run Upgrade Extensions option (PowerStoreOS 2.1.x only).
  • Running a Pre-Upgrade Health Check (PUHC) using PowerStore Manager (UI) (PowerStoreOS 3.x).
  • Running the System Health Service Script (svc_health_check) using an SSH connection.


Example screenshot for System Check:
Example screenshot for System Check

Example screenshots for Pre-Upgrade Health Check:
Details are displayed when the first row in Job Details is selected:
Example screenshots for Pre-Upgrade Health Check:

Details displayed when the row for the failed heath check is selected:
Details displayed when the row for the failed heath check is selected:

Example output for System Health Service Script (svc_health_check) using an SSH connection:

[SVC:root@ABCDEF-A user]$ svc_health_check run -rhc duplicate_fw_entry_check
Name                               Location  Status     Description
Duplicate firmware entry Check     node_a    Failed     Duplicate firmware entries: INTELLAN:2 (KB#000203390)
Duplicate firmware entry Check     node_b    Passed


SUMMARY Status: Failed
   Passed:      1
   Failed:      1
   Total:       2

 

The duplicate firmware entry message indicates that a node has duplicate component firmware entries in its resume (registry).

The cause of this issue has been identified in the manufacturing process. The process was corrected but a few appliances that are already deployed may be affected by this issue.

If this issue is detected, do not perform NDU, FRU, or any other maintenance operations until the issue is resolved.
Contact Technical Support for assistance in resolving this issue. Reference KB # 000203390 for expedited attention and resolution. 

 

Additional Information

For more information about System Health Checks, see KB 000198084 PowerStore: How to use the System Check feature or KB 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.

Affected Products

PowerStore
Article Properties
Article Number: 000203390
Article Type: How To
Last Modified: 13 Jun 2025
Version:  4
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