PowerStore : System Health Check detects an offline or failed SSD

Summary: System Health Check detects an offline or failed SSD.

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Symptoms

The system health check may detect offline or failed SSD the following message:
 Detected <number> offlined or failed drive(s). Please review the sub-component list. (KB#000207485).

It may occur in one of the following scenarios:
  • Running a System Check using PowerStore Manager (UI) with the Run System Check or Run Upgrade Extensions option:
image.png
 
  • Running the System Health Service Script (svc_health_check) using an SSH connection:
[SVC:root@ABCDEF2-B health_checks]$ svc_health_check run -rhc drive_flags_check
Name                               Location  Status     Description
Drive Flags Check                  node_b    FAILED     Detected 3 offlined or failed drive(s). Please review the sub-component list. (KB#000207485)
   wwn-0x002538f491001164                       FAILED
   wwn-0x002538f491001c82                       FAILED
   wwn-0x002538f4910011d0                       FAILEDCODE_BLOCK

Cause

The health check detects additional issues for SSD and NVRAM drives that may not be detected by the system alerts. 
  • To determine the problematic drives, navigate to the Hardware page in the PowerStore Manager UI to see the unhealthy drives.

Resolution

For the drives that are identified as being offline:
  • Visually check if the drive is not seated properly. Reseat if not seated properly.
  • If reseating the drive does not resolve the issue, then the drive should be replaced.

Additional Information

For more information about System Health Checks see KB 000198084 PowerStore: How to use the System Check feature or KB 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.

Affected Products

PowerStore
Article Properties
Article Number: 000207485
Article Type: Solution
Last Modified: 13 Jun 2025
Version:  3
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